CROSStrax

RATING:

4.38

(8)

About CROSStrax

CROSStrax is a cloud-based solution for investigation management. It is suitable for organizations of any size and can be used by risk managers, HR departments, corporate security, investigation agencies, law enforcement, plus others. CROSStrax helps teams remain efficient and organized throughout the investigation process while reducing manual processes and costs. This solution can integrate with many popular systems including QuickBooks, Microsoft Office, Zapier, Outlook, plus more. CROSStrax is customizable and designed to meet the needs of professional investigation teams. It offers GPS tracking technology for location reporting and quality control. With its case management tools, teams can store and access subject info, photos, videos, budgets, case notes, pl...

CROSStrax Pricing

Starting price: 

$35.00 per month

Free trial: 

Available

Free version: 

Not Available

CROSStrax - case detail
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CROSStrax Reviews

Overall Rating

4.38

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Showing 8 reviews

User Profile

Brandon

Verified reviewer

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2018

Best Case Management Software!

Pros

OUTSTANDING customer support, organization of case information, pre-written templates for report writing, Delvepoint integration, customization, and so much more. I have used CROSStrax since March 2017 and I have seen this software go through many changes but each minor change or feature added, has made CROSStrax go from good to GREAT. I have tried many other case management systems and CROSStrax is absolutely the #1 software for investigation case management.

Cons

The only con is that I didn't find CROSStrax sooner. Oh and Quickbooks integration is only for QB Online.

Response from CROSStrax

Thank you so much for the wonderful review!

Replied April 2018

Walt

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

April 2018

Meets basic needs

Pros

Having all info in one place, being able to customize invoices; notifications of cases that are due or past due

Cons

Inability to run clean and clear reports. It would be great to indicate when an invoice has been paid, and run a past due report. A functional app would also be great

Response from CROSStrax

Thank you for your candid feedback. We've integrated with Quickbooks online to take advantage of their financial software. Once integrated, you will have all of the features of QB and CROSStrax together. As we grow, we'll look to integrate with other financial software. If the app is not working for you, call me anytime and we can walk through it, my number directly is (850) 257-8013. Thank you for trusting your data to CROSStrax!!

Replied April 2018

Anonymous

Company size: 1 employee

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

April 2020

Good Software

Great company and good software. Very useful but time consuming

Pros

TONS of features, many which are not needed for the smaller companies and agencies. Great reporting on many different areas of the business. Customization is great as well

Cons

Many items that are not needed for smaller businesses and time consuming to get everything up and running. Having more templates would be great

Response from CROSStrax

I am sorry you felt CROSStrax was time consuming to learn. As with all good software there is a learning curve. The templates are customize-able inside, but we placed some in there for users to get up and running. I also appreciate the positive words, feel free to reach out to us if you have any questions. We also have webinars, library (questions) and video tutorials available. Your feedback is greatly appreciated.

Replied April 2020

Mike

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

April 2018

Still working through some thing but a good system

Pros

The organization and breakdown of the cases is very helpful. The value and monthly rate is affordable. Support is quick but sometimes does not have all the answers

Cons

There are still features that are in development and not working. The area where you can manage how much has been invoice month and year to date does not work. This not a system that you can jump into without support. It's next level case management but it's work in progress.

Response from CROSStrax

Thanks, Mike. CROSStrax will be an evolving "work in progress". Our promise is to always be as responsive as possible. Thank you for your candid feedback.

Replied April 2018

Misty

Company size: 11-50 employees

Industry: Security and Investigations

Time used: Less than 6 months

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2016

This is the Cadillac of Investigation Case Management

By getting CROSStrax, I have been able to streamline the report process and my clients get their product much faster. Also, the investigators love it because they don't have to spend hours writing reports and preparing them, the system does that for you. The GPS alone is amazing and I can now run reports to see how my investigators are doing. There's a learning curve but once you have it, it's the way to go.

Pros

The report writing features and the ability to upload video right into CROSStrax.

Cons

There is a learning curve but the customer support was fantastic and they were always available.

Response from CROSStrax

Thank you for the feedback! So we know reports aren't the most fun part of the job and although we can't eliminate them, we can certainly make writing them that much easier - and we have. Our report writer and generator takes the guess work and long hours away, allowing you to get more done in less time.

Replied April 2018

Thomas

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2018

It has been good.

Pros

Has a lot of changeable options and is flexible. Can handle a lot of data and cases. Billing works well.

Cons

Can get confusing when doing multiple assignments / assigning multiple investigators for one client.

Response from CROSStrax

Thank you for the candid feedback. Now that our features are set and robust, we do need to start focusing on the user experience. Thank you for trusting in CROSStrax!

Replied April 2018

John

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2017

Great software, better support!

Pros

It's cloud-based and covers every part of the business! Easy to learn, great videos for training, has integrated GPS technology.

Response from CROSStrax

Thank you for your feedback! CROSStrax was meant to be just that, a comprehensive solution. As we grow, we will continue to add new and innovative tools to make investigations that much easier.

Replied April 2018

Chad

Company size: 2-10 employees

Industry: Security and Investigations

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2018

Best Case Managment Software by Far

Impressed with the ease of use and the interface. It doesnt confuse you with information you dont need and has everything you need. You can access everything quickly making it very effective.

Pros

The interface is amazing. It is simple and gets you all the information you need without having to search around for it.

Cons

I have not found anything yet. I have used several different case management programs and this is the best thus far.

Response from CROSStrax

LMAO

Replied February 2019