Overall, this has been an excellent tool with considerable utility, and significant potential for expanding its capability and functions with the needs of a growing organization.

- The system is highly scalable from sites with only a handful of officers, to very large sites. - The latest version includes significant improvements to the reporting tool, allowing incident reports to create a database of repeat offenders, link associated photos and related information, and categorize incidents based on type, location, time, etc... - Additional tools are available that allow advanced analytics to be created, these are particularly useful at larger sites and locations looking for data to inform deployments and staffing needs. - The user interface is generally easy to use and well designed. - Customer support is solid overall, and personal contact with sales and IT is usually responsive and helpful. - The dispatch tool is effective and easy to use, even for those not particularly computer savvy.

- The administrative interface can be somewhat arcane and poorly explained in documentation. There is a slight learning curve initially, but it is not difficult to use once you know where to find the things you are looking for.