Filevine was by far the most superior out of all of the choices. I am very pleased with the Filevine.

Overall experience with Filevine has been amazing. Everyone in the office seems to love it and it works very smoothly with what we use it for.

Lack of guidance on how to use. Glitches sometimes as well.

Overall I am very happy with Filevine, it is very easy to use and everything is pretty self-explanatory it does not require much additional training once it is built to your liking.

Simply things like being able to text from the software is a huge help and lastly the interface is amazing.

I like the way this softwares allows you to pull reports to your liking and allows you to cutimize the reports. I am a big fan of the mobile app.

The worst part is the total lack of customer service. It might as well not exist.

The product was easy to use and was installed and integrated with the assistance of our IT professional.

I love that is easy to Navigate, the prompts that 100% customizable, which works for us.

THEY ESPECIALLY DO NOT HAVE ENOUGH KNOWLEDGEABLE STAFF. IMPLEMENTATION WAS A STRUGGLE AND I HESITATE TO ASK FOR ANYTHING BECAUSE NOTHING HAPPENS.

Once you figure out how to best use Filevine for your particular business I feel this to be a great case management product.

It seemed like a highly customized and intuitive interface. I wanted to be able to ditch a server and have an integrated practice management system, and one I could use through the web.

Customization Options are great, but the Customer Survey is the best I have ever dealt with in my long career with a variety of systems.

The fax integration feature is fantastic. It is a great way to organize and work your file and keeps all team members updated on the file status and tasks completed and done.

ALTHOUGH THEY ARE VERY NICE, THEY DO NOT NEARLY HAVE ENOUGH STAFF.

File Vine is  a very top notch friendly group of professionals who go above and beyond and very happy to help their clients succeed. Very hands on with training, onboarding and 24/7 support.

Customer service is excellent. I am able to contact [SENSITIVE CONTENT HIDDEN] with Filevine and he is helpful and very nice.

A ton of feature and you can make anything you want out of it. You have to invest a lot of time into building it out.

So in addition to wasting all the money we spent on training, we wasted a full day of work.

Adds a transparent and honest form of communication between the lawyer and paralegals. Lastly, their training staff was amazing.

The Filevine Software and its awesome implementation team made the journey from a Paper to Paperless Case Management System easy and seamlessly.

Absolutely love this product - it is worth the time and investment.

I really am impressed by its integration with other programs, such as Outlook.

VERY customizable per legal field. Integrates wonderfully between other legal platforms.

Was use to another software called CasePeer and now I love this software even more. It's so easy to use with tons of features that help us daily.

We love how easy to use and intuitive Filevine is for our team. The software is also fairly easy to customize for your practice's needs.

BUYER BEWARE - FALSE, MISLEADING STATEMENTS TO GET CUSTOMER TO PAY & SIGN FOR 3 YEARS.

This software is intuitive and easy to use. The customer service is great and all team member are very responsive and eager to help.

If you forget what you learned, their help section guidelines and online support is superb. Their dashboard is very user friendly and flows.

I would warn any and every firm against using Filevine an.

Excellent Training and Implementation of updates.

Really enjoy using this software. Online support via chat is fantastic.

We had consistent difficulties with our server and of course that made them entirely unproductive. Filevine worked wonderfully in replacing our server and eliminating those growing costs.

The program is easy to use, has a pleasing interface, and the onboarding experience is awesome.

Overall the product works great and has a ton of functionality that integrates extremely well with the personal injury practice that uses it.

We had a terrible experience with Filevine. The representatives are outright dishonest and lying to the customer just to make the sale.

I love that it's easy to use. The best part is being able to make reports on your data.

Overall it's better than most software I've tested/demo, but pricing is a bit out of tune with smaller firms.

I made an error by entering some info into the wrong project - I was unable to delete it.

Great customer service; very responsive and addresses issues effectively.

The graphs and data I can pull from it are helpful and easy to get. Notifications to managers make follow-up easier to do in a timely manner.

Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.

Ease of use, internet based, ability to modify to meet the needs of the company.

We went from tracking on a Word document to Incident Tracker. It is a great way to track issues, trends, train staff on handling incidents, and have a system for systematic manager follow up.

This is a very good and basic incident management/tracker program. It is easy to use on the staff end.

We continue to be pleased with the platform. Additionally, tech support is always swift to handle our technical requests if needed.

Incident Tracker makes it easy for library staff across locations to share reports. It keeps all the reports in one place and is easy to search.

Rolling this out was easy and almost seamless.

Don't like that the clinic/Facility I am sending the incident to does not automatically populate the person I am sending it to. I have to manually search for the person and assign them a ticket.

I am able to gather enough information and investigate the matter. It is very customizable and the staff are great to make changes.

There is no way to archive old reports when a new year begins.

I am enjoying the last platform upgrade - looks sleeker and appears faster. We love the activity hotspot and trending reports.

The banned patron feature is a bit clunky and only someone with admin rights can use it. Could be a bit easier to use this function.

It is cost effective solution. Data can be exported to excel.

US Dollar

Filevine is your ultimate legal tech stack, including case and document management, texting, and time and billing features. Powerful AI tools summarize and find inconsistencies in documents in as quick as a few minutes. Get your free demo. 

Don't waste your valuable time on a free trial – Filevine is configurable to how you do business and adapts to how your team evolves.

Exceptional collaboration tools enable your team to focus on what matters, with automatic task assignments, easy reporting, texting, and emailing. 

Store documents securely in the cloud and easily find them with advanced filtering. SOC 2 Type II and HIPPA compliance ensure that your data is protected with the best security.

Key features include task and deadline management, record management, advanced reporting, and best-in-market communication tools. Record conversations, tasks, notes, and comments in one productivity stack. Users can also send case updates to their customers via text within Filevine.

Pricing is per user per month.

LongDescription

File Management

Optical Character Recognition

Deadline Management

Document Templates

Employee Management

Case Management

Status Tracking

Billable Items Tracking

Time Tracking

Staff Calendar

Trust Accounting

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Timer

Contract/License Management

Task Scheduling

SSL Security

Electronic Signature

Invoice Management

Docket Management

Communication Management

Document Capture

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Conflict Management

Data Import/Export

Email Tracking

For Legal Professionals

Document Classification

Multi-Location

Contact Management

Audit Trail

Subject Profiles

Version Control

Configurable Workflow

Compliance Management

Two-Factor Authentication

Issue Management

Client Portal

Forms Management

Workflow Management

Real-time Updates

Email Management

File Sharing

Activity Dashboard

Inspection Management

Alerts/Notifications

Reporting & Statistics

Data Visualization

Reminders

Time & Expense Tracking

Customizable Templates

Calendar Sync

Billing & Invoicing

Document Review

Accounting Integration

Document Automation

Interaction Tracking

Expense Tracking

Compliance Tracking

Automatic Backup

Case Notes

Contact Database

Billing Rate Management

Customizable Forms

Incident Management

Records Management

Summary Reports

Client Management

Secure Data Storage

Task Progress Tracking

Archiving & Retention

Third-Party Integrations

Microsoft Outlook Integration

Task Management

Legal Case Management

Document Management

Court Rules-Based Scheduling

Document Generation

Data Management

Search/Filter

For Lawyers

Client Database

Timesheet Management

Project Time Tracking

Electronic Payments

Credit Card Processing

For Family Law

Mac OS

Web browser (OS agnostic)

Windows 10

Filevine is charged on a per user, per month basis. 

Get a free demo with Filevine for detailed pricing and discounts.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Filevine

In Person

Live Online

Webinars

Documentation

Videos

Incident Tracker is an on-premise and cloud-based solution that helps security firms, educational institutions, healthcare agencies, and other businesses manage incidents. It enables users to categorize digital forms into multiple groups and generate incident reports based on actionable analytics.


Key features of Incident Tracker include alerts/notifications, document management, role-based access, data import/export, and heat maps. It allows businesses to create customizable forms with details such as name, code, or incident description as well as add text boxes, labels, or radio buttons. Additionally, users can track the status of reports and receive reminders on follow-up processes. Incident Tracker also helps enterprises integrate with Active Directory and Lightweight Directory Access Protocol (LDAP) to record user details.


Pricing is provided by McKula Inc. Support is available via live chat, phone, email, and other online resources.



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