Resolver is another valuable tool in the belt

We are better able to harness our data and present it to our leadership teams to implement security measures, education and training.

Pros

Customizability of the interface, reporting, data collection, and workflow management.

Cons

Features take a little longer to implement than expected but they do eventually make their way into production.

The product is incredibly functional.

We were very pleased with our Resolver experience. The software is intuitive, easy to use and gives us the tools we need to effectively manage our risk and compliance programs. The support team is always available to answer our questions and provide guidance. Resolver has been an invaluable asset to our organization.

Pros

Resolver is an integrated Governance, Risk, and Compliance software platform that helps organizations streamline their risk management and comply with industry specific regulations. The software provides an all in one platform that allows organizations to manage their compliance obligations and security processes with an intuitive interface and easy to use analytics. With Resolver, organizations can prioritize risk based decision making, automate their security processes, and gain real time insights into their compliance and risk posture. The software includes reporting capabilities, enabling organizations to track their performance over time and identify areas for improvement.

Cons

The customizability of the software is not enough.

Core daily use

The program is not what we expected and it's not providing the information we need. It's slow, when we do our weekly meeting we run different queries to look at reports and we always have to sit and wait for it to g to the requested area.

Pros

We are not happy with the software. We are not able to run the type of reports that we need. There is very limited or if any training. A one time email about a program is difficult to sit down and try to figure out. I am sure there are options that we are not using but it's too time consuming to try and figure this out. A 2-3 day training session would be a significant improvement.

Cons

The reporting process about this software. If we query all open or closed calls that are assigned to a specific person you are not able to clear that and search someone else, even if you change things in the search. It continues to constantly bring up the same person. Incident and investigations are very difficult to search for past reports. The system is very slow and not user friendly.

Resolver is a great product

I was very satisfied with my overall experience. Customer service, Workflow management, providing a customizable business process, everything is great.

Pros

Resolver is a great tool for managing, analyzing and reporting data. It allows collecting, storing and organizing data from multiple sources and allows users to make sense of large amounts of data quickly and easily. Resolver makes it easy to identify trends and patterns in data as well as uncover new insights.

Cons

New users may lose some time in figuring out the platform.

Multifunctional Resolver

I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly.

Pros

I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future.

Cons

There are a few features that are not currently present that I thought would have been standard or considered a basic necessity.