Incident Tracker

RATING:

4.61

(23)

About Incident Tracker

Incident Tracker is an on-premise and cloud-based solution that helps security firms, educational institutions, healthcare agencies, and other businesses manage incidents. It enables users to categorize digital forms into multiple groups and generate incident reports based on actionable analytics. Key features of Incident Tracker include alerts/notifications, document management, role-based access, data import/export, and heat maps. It allows businesses to create customizable forms with details such as name, code, or incident description as well as add text boxes, labels, or radio buttons. Additionally, users can track the status of reports and receive reminders on follow-up processes. Incident Tracker also helps enterprises integrate with Active Directory and Ligh...
The Reports and Analytics page shows the most recent reports which can be sorted by status. The Advanced Search, Trending, and other analytics can be accessed also.
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Incident Tracker Reviews

Overall Rating

4.61

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4

Showing 1 - 5 of 22 reviews

Kate

Company size: 1,001-5,000 employees

Industry: Individual & Family Services

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

4

FUNCTIONALITY

4

December 2022

Incident Tracker is so helpful

I work at a residential campus for kids with behavior issues so we use the software to not only log specific incidents that occur, but we also use it so that each program can track/log the daily activity of clients - each program on campus creates a daily shift report using Incident Tracker.

Pros

The software allows the user to keep a chronological record of all incidents that occur or need tracking. The software allows the user to search for past records using a variety of filters.

Cons

Although the software offers a variety of filters in which the user can search for info in the system, the search function almost has too many option and can be overwhelming when trying to run a search of old reports.

Reasons for switching to Incident Tracker

To modernize our process and find a better way to track and manage daily activity and incidents on campus.

Response from Incident Tracker

Thank you for your feedback Kate! We are glad to hear the software has been a versatile tool within your organization.

Replied December 2022

laura

Company size: 11-50 employees

Industry: Security and Investigations

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2022

University of La Verne

I love using it

Pros

This software is user friendly and easy to use

Cons

The new search feather is a little confusing

Reasons for choosing Incident Tracker

user friendly and cost

Response from Incident Tracker

Thank you Laura, we are glad that you are enjoying our user friendly interface!

Replied June 2022

Elijah

Company size: 51-200 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

January 2023

working with the system.

I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present.

Pros

I like the ease of use during a day of work. The ability to review previous logs if need be.

Cons

Its buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all.

Response from Incident Tracker

Thank you for your review Elijah! Please feel free to reach out with any issues at anytime. Our customer service would be happy to address any of your concerns.

Replied January 2023

Laurie

Company size: 51-200 employees

Industry: Mental Health Care

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

Great Product!! Great Customer Service!!

I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!!

Pros

Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program.

Cons

Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of!

Reasons for choosing Incident Tracker

We were using paper to complete incident reports. I had used the product before and now we use it here. It was such a good program and was offered at such a very good price for us. We are SO glad that we have the program. It has made a huge difference in how we manage incidents. THANK YOU!!!!

Response from Incident Tracker

Thank you Laurie for your customer loyalty and continued business. We are so glad it has been an asset to you in multiple employments.

Replied November 2022

Heather

Company size: 51-200 employees

Industry: Mental Health Care

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

October 2021

Incident Management

Overall we adore this program and it's features. This is an excellent product to fit small and semi large agencies. It was able to assist us in getting a handle of a manual process which had quickly outgrown itself.

Pros

This software allows us to visualize and quickly analyze incidents which are open and pending actions.

Cons

We would like to see the ability to have incidents assigned to more than one person. For example, if a client has a medical situation, we sometimes have to route a review to the nurse manager and the program supervisor of the clinical service. This slows down our wrapping up the incidents .

Reasons for choosing Incident Tracker

Cost effective, and ease of start up and use.

Response from Incident Tracker

Thank you Heather for your insight! We are glad to hear the software has been so helpful to your organization. We will take your suggestions into consideration in our discussions for future upgrades.

Replied November 2021

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