Incident Tracker is so helpful

I work at a residential campus for kids with behavior issues so we use the software to not only log specific incidents that occur, but we also use it so that each program can track/log the daily activity of clients - each program on campus creates a daily shift report using Incident Tracker.

Pros

The software allows the user to keep a chronological record of all incidents that occur or need tracking. The software allows the user to search for past records using a variety of filters.

Cons

Although the software offers a variety of filters in which the user can search for info in the system, the search function almost has too many option and can be overwhelming when trying to run a search of old reports.

University of La Verne

I love using it

Pros

This software is user friendly and easy to use

Cons

The new search feather is a little confusing

working with the system.

I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present.

Pros

I like the ease of use during a day of work. The ability to review previous logs if need be.

Cons

Its buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all.

Great Product!! Great Customer Service!!

I used this product at a previous employment placement and loved it! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST!!!!

Pros

Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like! I also like the reports that I can run in the program.

Cons

Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of!

Incident Management

Overall we adore this program and it's features. This is an excellent product to fit small and semi large agencies. It was able to assist us in getting a handle of a manual process which had quickly outgrown itself.

Pros

This software allows us to visualize and quickly analyze incidents which are open and pending actions.

Cons

We would like to see the ability to have incidents assigned to more than one person. For example, if a client has a medical situation, we sometimes have to route a review to the nurse manager and the program supervisor of the clinical service. This slows down our wrapping up the incidents .