Great customer service; very responsive and addresses issues effectively.

The graphs and data I can pull from it are helpful and easy to get. Notifications to managers make follow-up easier to do in a timely manner.

Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.

Ease of use, internet based, ability to modify to meet the needs of the company.

We went from tracking on a Word document to Incident Tracker. It is a great way to track issues, trends, train staff on handling incidents, and have a system for systematic manager follow up.

This is a very good and basic incident management/tracker program. It is easy to use on the staff end.

We continue to be pleased with the platform. Additionally, tech support is always swift to handle our technical requests if needed.

Incident Tracker makes it easy for library staff across locations to share reports. It keeps all the reports in one place and is easy to search.

Rolling this out was easy and almost seamless.

Don't like that the clinic/Facility I am sending the incident to does not automatically populate the person I am sending it to. I have to manually search for the person and assign them a ticket.

I am able to gather enough information and investigate the matter. It is very customizable and the staff are great to make changes.

There is no way to archive old reports when a new year begins.

I am enjoying the last platform upgrade - looks sleeker and appears faster. We love the activity hotspot and trending reports.

The banned patron feature is a bit clunky and only someone with admin rights can use it. Could be a bit easier to use this function.

It is cost effective solution. Data can be exported to excel.

US Dollar

Incident Tracker is an on-premise and cloud-based solution that helps security firms, educational institutions, healthcare agencies, and other businesses manage incidents. It enables users to categorize digital forms into multiple groups and generate incident reports based on actionable analytics.


Key features of Incident Tracker include alerts/notifications, document management, role-based access, data import/export, and heat maps. It allows businesses to create customizable forms with details such as name, code, or incident description as well as add text boxes, labels, or radio buttons. Additionally, users can track the status of reports and receive reminders on follow-up processes. Incident Tracker also helps enterprises integrate with Active Directory and Lightweight Directory Access Protocol (LDAP) to record user details.


Pricing is provided by McKula Inc. Support is available via live chat, phone, email, and other online resources.



LongDescription

Case Management

Safety Incident Management

Status Tracking

Customizable Reports

Access Controls/Permissions

SSL Security

Single Sign On

Disaster Recovery

Customizable Fields

Assignment Management

Data Import/Export

Multi-Location

Contact Management

Audit Trail

Issue Management

Forms Management

Workflow Management

Alerts/Notifications

Reporting & Statistics

Reminders

Incident Reporting

IT Incident Management

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