Great customer service; very responsive and addresses issues effectively.

The graphs and data I can pull from it are helpful and easy to get. Notifications to managers make follow-up easier to do in a timely manner.

Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.

Ease of use, internet based, ability to modify to meet the needs of the company.

We went from tracking on a Word document to Incident Tracker. It is a great way to track issues, trends, train staff on handling incidents, and have a system for systematic manager follow up.

This is a very good and basic incident management/tracker program. It is easy to use on the staff end.

We continue to be pleased with the platform. Additionally, tech support is always swift to handle our technical requests if needed.

Incident Tracker makes it easy for library staff across locations to share reports. It keeps all the reports in one place and is easy to search.

Rolling this out was easy and almost seamless.

Don't like that the clinic/Facility I am sending the incident to does not automatically populate the person I am sending it to. I have to manually search for the person and assign them a ticket.

I am able to gather enough information and investigate the matter. It is very customizable and the staff are great to make changes.

There is no way to archive old reports when a new year begins.

I am enjoying the last platform upgrade - looks sleeker and appears faster. We love the activity hotspot and trending reports.

The banned patron feature is a bit clunky and only someone with admin rights can use it. Could be a bit easier to use this function.

It is cost effective solution. Data can be exported to excel.

This is a superb program we use consistently to locate parties, witnesses, assets, or other litigation-related needs. It is easy to use and you can negotiate a package price to meet your budget.

The wait time if minimal if any. They are patient and are willing to take the time to answer questions in layman's terms to make the system very user friendly.

The support is very good, they are able to answer the difficult questions with solutions.

This is a scam company owned by an incompetent and arrogant person named [sensitive content hidden. They have the lowest rate of successful searches.

The fees are reasonable and help me to keep my investigation fees affordable for clients and defendants with limited resources.

M a criminal defense and military law private investigator. Ve worked with Tracers going on 14 years.

I wish I could get all my money back after they bait and switched me. And if they read this, they know exactly the other things they did which were wrong too.

I'm grateful for the business and partnership relationship Tracers gives me for my continuing success.

Comprehensive information provided. Easy to add on additional bits of information.

They've adopted several of my suggestions. Customer service is very friendly and helpful, even reaching out to me with suggestions.

I find them very helpful when I call to ask questions. The staff are very accommodating and helpful and pleasant to deal with.

Would like to see “military history” added. Investigators are asked at time to prove if a subject has military status or is a veteran.

I was very disappointed because I actually researched the product and made the recommendation.

Expensive, but it is able to be broken down into smaller chunks of data that can be purchased individually.

This product is easy to use, and has features that others do not have.

Because of Tracers' services, my attorney clients approach me for their difficult cases that other investigators are unable to handle and bring the needed results I can provide.

Tracers has contributed to my success helping my clientele attain their goals and missions.

It's super simple to do an inspection, the data quality is unmatched for public records, and overall just a must have for investigators or businesses doing due diligence.

I have had great luck tracking down locations of beneficiaries of estates.

Frustrating when something goes wrong during non-business hours.

Any problems are handled quickly and professionally. You're dealing with a company that cares about you, not a giant corporation, to whom you're not a priority.

Sometimes it is a little difficult to figure where to serch.

I would say it a great service and by locking in a contracted rate we assure ourselves of getting a great return on the investment.

US Dollar

Incident Tracker is an on-premise and cloud-based solution that helps security firms, educational institutions, healthcare agencies, and other businesses manage incidents. It enables users to categorize digital forms into multiple groups and generate incident reports based on actionable analytics.


Key features of Incident Tracker include alerts/notifications, document management, role-based access, data import/export, and heat maps. It allows businesses to create customizable forms with details such as name, code, or incident description as well as add text boxes, labels, or radio buttons. Additionally, users can track the status of reports and receive reminders on follow-up processes. Incident Tracker also helps enterprises integrate with Active Directory and Lightweight Directory Access Protocol (LDAP) to record user details.


Pricing is provided by McKula Inc. Support is available via live chat, phone, email, and other online resources.



LongDescription

Case Management

Safety Incident Management

Status Tracking

Customizable Reports

Access Controls/Permissions

SSL Security

Single Sign On

Disaster Recovery

Customizable Fields

Assignment Management

Data Import/Export

Multi-Location

Contact Management

Audit Trail

Issue Management

Forms Management

Workflow Management

Alerts/Notifications

Reporting & Statistics

Reminders

Incident Reporting

IT Incident Management

Alerts/Escalation

Customizable Forms

Incident Management

Records Management

Investigation Management

Corrective and Preventive Actions (CAPA)

Secure Data Storage

Document Management

Data Management

Search/Filter

Configurable Workflow

Built-In Database

Email Alerts

Event Logs

Task Management

Windows 7

Windows Vista

Windows XP

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Contact Incident Tracker for exact pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Incident Tracker

In Person

Live Online

Webinars

Documentation

Videos

Tracers is an investigation management and data research solution that helps businesses utilize the search and filter functionality to find information across public as well as private records. It allows law enforcement agencies to verify identities to conduct crime and criminal investigates. The legal research teams can access public records to recover assets, search addresses, conduct social media searches, and more. 

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