About MRI Software

MRI Software provides several real estate applications to help real estate owners, investors, and occupiers manage accounting, investment modeling, property, and analytics operations. It includes Platform X, which allows businesses to secure property data in a centralized repository using a single sign-on (SSO).

Features of MRI Software are real estate lifecycle management, financial accounting, commercial leasing, retail management, client management, a tenant portal and more. It offers an investment management module, which lets users manage portfolio performance using graphical dashboards. Additionally, it provides MRI FM, which enables professionals to schedule maintenance work orders, handle communications with contractors, track assets and more.

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69 Reviews of MRI Software

Average User Ratings

Overall

4.35 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(32)

32

4 stars

(31)

31

3 stars

(5)

5

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 69 results

July 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2018

Vendor management and reporting for over seven years

Pros

I like that MRI interface is user-friendly and the reports are easy to run. I also like that the reports can be exported to PDF as well as Excel spreadsheets.

Cons

Since my company has been using the web-based version of MRI, MRI X, it has increased the start up time. When before it took a couple of seconds for the program to load, it can take up to 1-2 minutes for it to load now. Not too bad, but it can seem like forever when you need to run a report or enter a new vendor in a rush.

September 2020

Brittany from Steadfast

Company Size: 1,001-5,000 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2020

MRI is very easy to use!

I like this platform loads better than OneSite because of the ease of access of information and reports

Pros

I like that it is easy for first time leasing agents to navigate.

Cons

lead tracking could use a bit of an update

Reasons for Choosing MRI Software

wanted an easier platform for new leasers to be able to use and manage leads better

Reasons for Switching to MRI Software

I liked the user face better and had used this product in the past and had no issues with it at all.

Response from MRI Software

Replied October 2020

Hello Brittany, Thank you so much for your kind review! We are happy to hear you enjoy our easy user experience and interface! It is great to know that is ultimately why you chose to switch back to MRI Software. We look forward to many more years together!

March 2019

Michelle from Stark Enterprises

Company Size: 201-500 employees

Industry: Commercial Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

2.0

Functionality

3.0

March 2019

MRI Software

Pros

Offers a lot of tools that we need for our daily accounting.

Cons

Constant bugs, updates, only select support staff seems to know what they're doing when we have to call in.

Response from MRI Software

Replied March 2019

Hi Michelle, I'm glad that you've been able to use our tools for some of your daily accounting tasks! I am sorry to hear that you've had a less than stellar experience with our support. One of our core values is "Strive to Amaze" and I hate to hear that we haven't met that expectation for you. Could you please shoot me a quick note with your email address and phone number? I want to make sure all of your issues are resolved. I can be reached at matt.harrell@mrisoftware.com. Best, Matt Harrell Marketing Manager MRI Software

August 2020

Tenille from Stable Development

Company Size: 11-50 employees

Industry: Commercial Real Estate

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Taking the next step in productivity

Overall, I am very pleased with MRI. It has streamlined our processes and protocols. We are much more efficient.

Pros

The software makes it easier to see our company as a whole. With multiple entities it was cumbersome to continuously jump back and forth between opening company files. Everything now is just a click of the button. I have real time data to work with and it has made my team much more productive in our daily tasks.

Cons

The implementation was not the best. The training process was a little difficult with doing things via web training, etc. I feel like there is so much more that MRI can do for us that we do not know about. I learned about certain items from other webinars since our implementation and have had to go back and set them up on my own. The trainers also do not have accounting knowledge so when you ask something accounting related it sometimes gets lost in translation.

Reasons for Choosing MRI Software

We chose MRI over Yardi because MRI was more user friendly. It was also half the price.

Reasons for Switching to MRI Software

We switched from our previous software because we are expanding. We have purchased more properties and wanted to get a software that could make our department run smoother and more efficient.

Response from MRI Software

Replied August 2020

Hello Tenille, Thank you so much for taking some time to leave us a stellar review! We are very happy to hear your are pleased with our software an enjoy our user friendly interface. We take your feedback regarding training seriously and will be in contact with you and your team to better serve you as a valued partner! Here's to many more years working together!

July 2020

Herb from Washington Prime Group

Company Size: 501-1,000 employees

Industry: Commercial Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2020

MRI Review

We use MRI for AR and Budget and Forecasting the product allows us to store and capture data at the tenant level and roll-up the data to accounts before we transfer to the General Ledger.

Pros

The product is relatively easy to use we do encounter turnover and we are able to bring train users very quickly. MRI does allow for customization we do require customizations to meet the needs of our business. Also the support required for MRI is minimal compared to other options.

Cons

I would like to see the reporting enhanced currently we use other 3rd party applications for reporting because the standard MRI reporting does not meet our needs.

Reasons for Choosing MRI Software

Best fit for our organization the product is scalable and provided the functionality required.

Response from MRI Software

Replied July 2020

Hello Herb, Thank you for your great review! We are happy to hear our Budgeting and Forecasting software serves your needs and is easily customizable. We would love to address your concerns regarding reporting and will circle this back with the team to ensure you have a better experience moving forward.