MRI Software
About MRI Software
MRI Software Pricing
Contact MRI Software directly for pricing information.
Starting price:
$5,000.00
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for MRI Software
1 - 5 of 80 Reviews
Cheryl
Real Estate, 201-500 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great Product! Great Customer Service!
This takes care of answering service for all my multi-site communities, plus texting and/or email blasts to residents is a great plus, the package app is a wonderful tool although we've stopped taking packages temporarily due to COVID-19, we will start using it again once this is over.
PROSI've had CallMax/MRI on my multi site properties for years, I love the option of texting and emailing blasts to residents and pricing is very reasonable. I like the automated answering service too. Customer Service is great, any issues either I or my managers have had is always handled quickly.
CONSCan't think of anything I dislike about it.
Reasons for switching to MRI Software
Call Insights did not have texting, or emailing so we used IRIO in addition to Call Insights and then CallMax came along with having both at a lesser rate which saved us money to boot!
Vendor Response
Thank you so much for your excellent review, Cheryl! We are ecstatic to hear you love our Callmax product and are able to use all of its functionality to its full potential! We look forward to many more years together!
Replied June 2020
Rhiannon
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Change is scary - but sometimes you just have to leap!
Over the course of 12 years and major changes on the MRI side - things haven't always been sunshine and rainbows but I have to say that MRI listens to its clients. They don't always get things right in the beginning but they have always taken our feedback and used it to evolve their offerings. We have worked with a number of other 'industry-leading' software companies and have never had the kind of interactive experience we have had at MRI.
PROSWe migrated from DOS based proprietary software in 2008 to a combined MRI/BostonPost platform. Change is scary and difficult but our experience during implementation was amazing. The implementation team walked us through each area to make sure our end result was exactly as we wanted it!
CONSGrowing pains have been the only real negative issue - but that is expected when you have been with a company that is constantly evolving for 12 years! MRI has a laser-like focus on constantly bringing the software to the next level, but we aren't always ready to level-up so we can see the new tools available but aren't quite able to use them yet - and that is really a reflection of our company, not MRI.
Reason for choosing MRI Software
We loved the ease of use right out of the box - the software had a very intuitive user experience for our staff but was dynamic enough to give us next level reporting capability for our clients.
Reasons for switching to MRI Software
We needed more functionality and found that with the evolution of SaaS environments we could get truly dynamic software for less than the cost to develop and maintain something else.
Vendor Response
Thank you for the extraordinary review, Rhiannon! We appreciate your partnership and honest feedback. As you mentioned in your review, we are constantly trying to improve based on our clients needs and we are ecstatic to know you've seen it first hand. We will continue to be here for you and your team and look forward to the journey together!
Replied June 2020
Terry
Verified reviewer
Staffing and Recruiting, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed June 2020
OK system
Gave us an opportunity to digitize our system, slowly
PROSSince we were a franchise we had to use the MRI software. Job Order input and activity tracking Calendar
CONSDifficult for staff to become proficient in Ultimately database was very difficult to integrate into another system
Reason for choosing MRI Software
Didn't have an option to select a different option
Vendor Response
Hello Terry, Thank you for taking the time to leave a review. We are saddened to hear your experience was anything other than ideal. . Because I cannot find you in our system, we invite you to connect with your account manager directly so we can remediate this!
Replied June 2020
Richard
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
MRI SOFTWARE - REVIEW FROM PUBLIC HOUSING PERSPECTIVE
MRI is always willing to listen to what we would like to do. They see if their software can adapt to our "wish list" of changes. MRI has involved the users to come up with screen design and software design to help make our jobs easier and the software better.
PROSOur previous software vendor, Tenmast, was purchased by MRI. Seeing what software was being developed for the Public Housing arena was great. Many features of MRI's current real estate software is being incorporated into our existing software and new products are coming out. MRI has a great vendor partnership that allows the vendor to seamlessly integrate their software with MRI's databases. You get the best of both worlds. A vendor's software that works against your core business software. The vendor selection is fantastic. MRI has also rolled out new features for the Public Housing market that is helping us get our jobs done better and faster. We can't wait for the newest software to come out.
CONSWe have not been able to take full advantage of the MRI software as this is being worked on now. The release date is not until sometime in mid 2021. I see so many features in MRI plus their reports that I could utilize now but must wait.
Vendor Response
Thank you for your excellent review, Richard! We are excited to welcome you to the MRI family. We are happy to hear the partnership we created with Tenmast has been beneficial for you and we look forward to increasing our capabilities and growing our relationship with you and your team!
Replied June 2020
Bob
Verified reviewer
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed August 2020
No customer service since ownership changes and a complete lack of understanding during lockdown
When they changed to MRI they changed the way they accepted payments. However they omitted to tell me that 1. They had been bought over by this company from America. 2. They had cancelled the quarterly direct debit and then sent a huge bill. 3. Refused to pause their system during lockdown despite the fact that we were not allowed to write new business. 4. When I asked them for proof that they had informed me of the new payment procedure refused to supply me with any proof whatsoever and claimed " There were press releases informing everyone we had been bought over" To date I have a site I have paid for which is written in a medium that most people can't convert and the site I have paid for is totally unusable. I have requested a Subject Access Report which they have totally ignored and are the most rude, arrogant and unhelpful company I have ever had the misfortune to deal with.
PROSIt was a good package and the site I paid for to built was excellent as was their help but this is when they were Thesaurus when they were bought over by MRI this all changed unfortunately!
CONSLiked most of it and the team Thesaurus BEFORE THEY WERE BOUGHT OVER were most helpful
