All ShiftWorx Reviews
1-22 of 22 Reviews
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Kevin
Verified reviewer
Machinery, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Remote Factory Floor Visibility
Overall, the product was easy to install, customize and use to monitor and identify ways to improve productivity.
PROSEspecially during Covid when travel to our 4 factories was restricted, the Shiftworx software was very instrumental in allowing me to monitor the progress that our manufacturing equipment was making. The software also allows you to quickly see variances both over time and compared to similar equipment and take corrective actions if needed. The Shiftworx software and freepoint hardware allowed visibility to our oldest and newest machines including Oxy fuel flame cutters, Blanchard Grinders and CNC milling machines. We have made an overall machine efficiency improvement of 15% in the last 2 years using shiftworx to monitor the progress.
CONSIntegration into our manufacturing processes was fairly easy. and we have moved the hardware to new machines when making changes and the software was easy to make custom reports.
Vendor Response
Hi Kevin, Your honest review is really appreciated - Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx! As always, we are here to support and grow with you. Please don't hesitate to contact us to learn more about the latest software developments, and version updates. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
Ben
Verified reviewer
Industrial Automation, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Makes a difference right away
This simple to use software drives performance on the shopfloor right away. It allows for simple metrics that drive bottom line results. I saw immediate changes to how our machinists decided to process jobs as they got visual feedback of the importance of spindle uptime. At a glance I can see what has happened in the last 24 hours and understand our performance - and so can everyone else in the company.
CONSSometimes accountability can be threatening. Care needs to be taken when rolling out this software to keep the tone positive. This risk exists with all products in this space and Freepoint does a great job of presenting the data in a positive way. They help drive engagement to overcome this potential risk.
Vendor Response
Hi Ben, We really appreciate you making the time to provide us feedback regarding your experience with ShiftWorx - Thank you for your honest review! Please do not hesitate to reach out to us to learn more about the latest version updates; and as always our support team is available to answer any questions you may have. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
Bret
Mechanical or Industrial Engineering, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2021
Shiftworx - Machine Monitoring software for KPI Tracking. Good Idea - Hard to roll out.
We wanted to reduce idle time due to SETUPS and WAITING (for information, materials etc) We started to collect the data for baseline and then set goals to conitnuously improve. The daily reports were so flawed due to the apathetic machinists we soon gave up. The software is fine.
PROSEasy to setup and and install the hardware and software. Had few outages. The concept of tracking machine metrics is not new, made sense for the management and production staff to use a cloud based system rather than paper reports.
CONS*Note we stopped using this over 2 years ago, I assume progress has been made since.. The fundamental flaw in this concept is it requires production staff to immediately manually log in and select reason codes for inactivity. If they do not then the data is inaccurate. We were unable to coax staff to do this, so we did not ever get the value from it. I would only implement this type of software if: a) You only need to monitor run time vs idle/off time and do not care about "Reasons" b) or The 'Reasons" are derived automatically from the machines Status Indicator or Controller. Machine warm up, looks like RUNNING, so operators can game the system unless you invest in additional hardware, which is also not infallible. The reports were hard to customise. Hosted in another time zone, and this caused issues with reports etc.
Reason for choosing ShiftWorx
We have some machines which are not Okuma. Okuma Australia don't have expertise in the software. Low cost, easy to do a trial 12 month subscription.
Vendor Response
Hi Bret, Thank you for making the time to write a review. We really appreciate your feedback regarding your experience with ShiftWorx in Australia years back. ShiftWorx has now been greatly evolved to help address the issues you mentioned including updated manufacturing KPI dashboards and reports to entice employee engagement and organizational growth. As we progress towards version 3.0 of our MES SaaS and machine connectivity solution, many additions have been made to make ShiftWorx a continuous improvement tool manufacturers need, and want to work with everyday to achieve their goals. If you have the opportunity in the future to test the latest product version please contact us, and in the very least we'll be happy to provide you a consultation, demonstration, and pilot trial to help you and your team re-evaluate and validate its effectiveness for your lean manufacturing initiatives and the goals you aspire to today. Thank you, The FreePoint Team www.GetFreePoint.com
Replied December 2021
Ryan
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Shiftworx Review
Overall I am satisfied with Shiftworx. We using the Lite version and hope that in the future we can expand to have more capability.
PROSAbility to effectively display production information real time and quickly identify/correct issues as they arise. Also really like the "Time Shift" functionality that has been brought back from previous versions.
CONSWhen using the same KPI in multiple layouts they are not linked and therefore takes time to update the information multiple times. That's all I can think of at this time.
Vendor Response
Hi Ryan, We really appreciate you making the time to provide us your feedback regarding your experience with ShiftWorx - Thank you for your honest review! As always, we are here to support you - Please don't hesitate to contact us to learn more about the latest software developments, and version upgrades including ShiftWorx Standard, and ShiftWorx Plus. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
Szilveszter
Aviation & Aerospace, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Shift work
Collecting all data from the operators like downtime or real time spindle run . Which could help us with scheduling jobs or meeting customer satisfaction .
PROSThe product is very easy to use , the best thing I liked about the product is that I can monitor all the spindle time on every machine from the cottage or from the office at work .
CONSSome features I would like to add are scheduling jobs specifically to a machine / operator with real time data .
Vendor Response
Hi Szilveszter, Your honest review is much appreciated - Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx. Regarding your request to collect data from Operators like downtime or real-time spindle run - Please do contact us because our latest product version ShiftWorx Plus provides this capability, and is customizable. As always we're here to support you! Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
John
Mining & Metals, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Great Lakes Copper
We have had great experience with shiftworx and their crew of people who support the system.
PROSAdded features we needed were implemented and it's a tool we use daily.
CONSThere were not really any. it was a plug and play for our machines.
Reason for choosing ShiftWorx
Good customer service and local which made the choice easier.
Vendor Response
Hi John, We really appreciate your honest review - Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx. Please don't hesitate to reach out to us to learn more about our latest version updates; and as always our support team is available to answer any questions you may have. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
Gina
Mechanical or Industrial Engineering, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Real time data is key
We have focused on downtime issues. Finding out where the problems are and correcting them as needed.
PROSThe reporting and scheduled reporting makes it easy for our Group Leaders to provide updates to management and employees.
CONSSome of the date features and type of data could be improved upon however it is always based on the users.
Vendor Response
Hi Gina, Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx - Your honest review is really appreciated! As always, we are here to support and grow with you. Please don't hesitate to contact us to learn more about the latest software developments, and version updates. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
Ray
Machinery, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
ShiftWorx a tool for the future
ShiftWork is a useful and easy to use digital tool in the manufacturing sector
CONSThe initial set up was difficult to apprehend
Vendor Response
Hi Ray, Your honest review is really appreciated! Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx. We're here to support you as always - please don't hesitate to contact us if you have any questions, or to learn more about the latest software developments and version updates. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
miao
Automotive, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Overall Good Price for the product
very much like it , and will implement in a broader scheme.
PROSThe direct visual bars and KPIs are great for machining/ production. Reporting feature very nice.
CONSsome customize capability with dashboard or reporting not that easy to use.
Reason for choosing ShiftWorx
mature product and low cost
Vendor Response
Hi Miao, Your honest review is really appreciated - Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx! As always, please don't hesitate to contact us with any questions; or to learn more about the latest product and software version developments which include updated manufacturing KPI dashboard and analytics reports. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
Ricardo
Paper & Forest Products, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Great advantage using Shiftworks for Paper machine processing roll to roll
Machine operator's performance and Order processing time have given us a new approach to order plannning and Inventory scheduling
PROSIt's user's friendlines. Its installation time, users' learing and implementation.
CONSThere is nothig relevant that we could describe as unlikable about this product.
Vendor Response
Hi Ricardo, Thank you for your review of ShiftWorx it's much appreciated! We're very pleased to hear of your success with our solution. As always, please don't hesitate to reach out to us with any questions or for support. Our website www.getfreepoint.com is also an excellent resource to learn of the latest software version updates and new features. Thank you, The FreePoint Team
Replied January 2022
Stephen
Construction, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed December 2021
ITW Construction - Asia Pacific
Provides lots of promise, but reporting functions poor. Need to develop added reporting via Power BI and other tools.
PROSLive data, cloud based and easily accessible.
CONSFeatures and reporting not as good as other products. Post installation support very limited.
Vendor Response
Hi Stephen, Thank you for making the time to review ShiftWorx! We really appreciate your feedback, and wanted to share that as we evolve our product to the latest version, you may be interested to learn of the most recent developments, including new ways to visualize data in our manufacturing KPI dashboards; and new reporting functions including integration with other reporting tools, shopfloor software, and organizational software like ERP. Please don't hesitate to contact us for a consultation or demo anytime. Thank you, The FreePoint Team https://getfreepoint.com/
Replied January 2022
Joe
Plastics, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great Real Time Software!
Easy visual of our plant's productivity.
CONSNothing at all! This is great software.
Vendor Response
Hi Joe, We really appreciate your honest review - Thank you for making the time to provide us feedback regarding your experience with ShiftWorx! As always, our support team is here to help you and your team with any questions you may have. Also, please don't hesitate to reach out to us to learn more about our latest version updates and new products. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
Erin
Verified reviewer
Packaging and Containers, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
My first 4 months using Shiftworx
A. It was really easy to deploy. Any roadblocks I hit the support team was great. B. It is daunting at first when looking at the all of the available data and reporting and KPI options. After using it a little bit and understanding the setup of different data source collection on a machine it was great. C. API use allowed us to integrate it in ways we never could have imagined up front.
PROSThat it allows operators to do their work and get their input into the improvement of the workflow process. It did not impede their work productivity.
CONSIt wasn't the softwares fault but making work definitions was slightly different to my processes but once I understood everything was great.
Reason for choosing ShiftWorx
ShiftWorx in the cloud and easy to administer, nothing else came close...
Reasons for switching to ShiftWorx
The vast amount of behind the scenes administration. Cloud based. Easy to admin users.
Vendor Response
Hi Erin, Thank you for your honest review - we really appreciate you making the time to provide us detailed feedback regarding your experience with ShiftWorx. As always we're here to support you with any questions you may have, and in the deployment of new projects. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
David
Machinery, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed August 2021
Brake Press Review
Good software, not made for our application.
PROSGreat job reporting the data, once the formats for reporting are generated. Took a while to get it up and going, but the team was great working with us to get to that point.
CONSInstall on our presses didn't work. Took three tries. Again, customer service was very helpful with this process. Found a lot of quirks in the reporting
Vendor Response
Hi David, We really appreciate you making the time to provide us feedback regarding your experience with ShiftWorx - Thank you! Please do not hesitate to reach out to us to learn more about our latest version updates; and as always our support team is available to answer any questions you may have on future integrations. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
Michael
Management Consulting, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Feature rich management system with exceptional ROI
Easily deployable by anyone with reasonable ability to follow directions. Dashboard visuals require less setup than many other systems and are focused around real business needs. The price is extremely affordable and you're not forced to use proprietary hardware beyond that which is needed to communicate to the cloud backend.
CONSPlease continue to expand the industrial protocols you support. A lot of people that are looking at this system don't have modern machinery and therefore would benefit by support for modbus/tcp as well as proprietary protocols to machines/control systems.
Vendor Response
Hi Michael, Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx - We really appreciate your honest review! Regarding the latest industrial controls we support, this is evolving, and we encourage you to learn more about our FP Connect software add-on. As always, please don't hesitate to contact us with any questions, or to learn more about the latest product and software version developments. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
Jarrod
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great stuff
Great
PROSEase of use and accurate data output from machines
CONSNothing to complain about I love it all so much
Vendor Response
Hi Jarrod, We really appreciate you making the time to provide us feedback regarding your experience with ShiftWorx - Thank You! Please do not hesitate to reach out to us to learn more about the latest version updates; and as always our support team is available to answer any questions you may have. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
Ken
Warehousing, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2021
Shiftworx
Understanding the reasoning behind our downtime improves the efficiency of the machine.
PROSMeasuring the efficiency of a machine is critical to our business and then being able to understand the reasons behind downtime improves on our efficiency.
CONSThe technical expertise in Australia is limited. When we want a capable service technician it almost impossible without getting a third party involved.
Vendor Response
Hi Ken, Thank you for your honest review - we really appreciate you making the time to provide us your feedback regarding your experience with ShiftWorx. As always, we're here to support you - and please don't hesitate to contact us to learn more about the latest software developments, and version updates. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
Andrew
Electrical/Electronic Manufacturing, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Improving production downtime using concrete data
The overall experience is pleasurable. The technical support we receive is always second to none. The team at ShiftWorx is always willing to help - even to the point of designing or redesigning aspects of the software to make our company more productive.
PROSThe data collected on our KPI's helps us make well informed decisions.
CONSIf we've came across something we feel ShiftWorx has lacked, their team was there to listen and design a fix that has met our needs.
Vendor Response
Hi Andrew, We really appreciate you making the time to review ShiftWorx - your feedback is valued as we continue to evolve our solution! As always, the FreePoint Team is here to help you; please don't hesitate to reach out to us with any questions, for support or training. Our website www.GetFreePoint.com is also a great resource for you to learn of the latest software version updates and new features. Thank you, The FreePoint Team
Replied January 2022
Randy
Computer Software, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Randy McDonald Review
Favorable. Good and quick tech support.
PROSQuick easy installation and set up. Clean Graphics with easy customization of views.
CONSCurrent lack of support for MTConnect ( coming?)
Vendor Response
Hi Randy, Thank you for your valued feedback, and for sharing details regarding your experience with ShiftWorx! Regarding MTConnect, please contact us at info@getfreepoint.com and we will be pleased to update you. Best regards, The FreePoint Team
Replied August 2021
Bill
Automotive, 51-200 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Automotive Use
Nice oversight of production results/issues.
CONSNot sure of any, maybe continue on cost reduction?
Vendor Response
Hi Bill, Thank You! We really appreciate you making the time to provide us feedback regarding your experience with ShiftWorx. As always, please do not hesitate to reach out to us to learn more about the latest version updates - our support team is available to answer any questions you may have. Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
CHRISTOPHER
Machinery, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Learning the Software
After the initial set up, everything has been running rather smoothly. It's great that I can access the real-time data via the web-based dashboard.
CONSI wish that the software could integrate with our ERP system, which would allow me to consolidate the ShiftWorx data with our ERP data.
Vendor Response
Hi Christopher, Thank you for making the time to provide us your feedback regarding your experience with ShiftWorx - we really appreciate your honest review. Regarding your ERP integration, please do contact us to learn more about the latest developments, and to confirm your specific requirements so we may help you. As always we're here to support you! Best regards, The FreePoint Team info@getfreepoint.com
Replied August 2021
Peter
Food & Beverages, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed December 2021
HABCO - Engineering Manager Review
The support has been great that's the biggest comment I have. I wish I had more dedicated time to work with it.
PROSThe idea of this package is great. I like that the program is very easy to use and the amount of options is really great, as an engineer I like the way I can tinker with it.
CONSI have not used it enough to comment on cons. I do have one item I can't get working but I have not reached out to Shiftworx to see if they have any input to rectify.
Reason for choosing ShiftWorx
Looks like a great interface to work with.
Vendor Response
Hi Peter, Thank you for making the time to review ShiftWorx - your feedback is valued and much appreciated! As always, please don't hesitate to reach out to us with any questions, for support or training. Our website www.GetFreePoint.com is also a great resource for you to learn of the latest software version updates and new features. Thank you, The FreePoint Team
Replied January 2022