4me

RATING:

4.7

(27)

About 4me

4me® is an enterprise service management solution that helps organizations, government agencies and managed service providers (MSPs) automate workflows, manage access and track the productivity of employees. It enables employees to handle customer service requests or incidents and capture and store customer information such as job title, contact details and more in a centralized repository. Features of 4me include collaboration, a fully customizable self-service portal, resource planning, single sign-on (SSO), portfolio management, GDPR compliance and reporting. It allows managers to create operational strategies, assign tasks to team members and track the progress across projects in real-time. Additionally, IT support and servicing teams can monitor and log the time s...

4me Pricing

Today’s world requires a flexible approach to service management. And yet service management tools often have lengthy or inflexible pricing models. That is why we have decided to do things differently. 4me has a pricing plan for every organization, from startups to large enterprises, from beginners to the most mature service providers. Companies simply join the platform and pay for what they need when they need it. Our customers only pay for active system users and not for service consumers, and the fact that you can quickly add or remove users from month to month enables agile service management. In addition, all 4me customers also benefit from weekly new product features and enhancements at no extra cost. https://www.4me.com/pricing

Starting price: 

$5.00 per month

Free trial: 

Available

Free version: 

Available

4me service desk console

4me Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for 4me

1 - 5 of 27 Reviews

User Profile

Melhem

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

(IT) Service Management like it should be!

Supporting our internal and external customers with a professional service management ran without effort, just works!!

PROS

- Built-in processes! No customizing required!! - About 50 release per year - constant innovation - Up and running service management in hours

CONS

- More automation of integrations (will be possible later this year) - Simpler creation of service request catalog items

Brian

Information Technology and Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

4ME for me

Very intuitive as a user. Really Supports steering model of Service Centre and drives process optimisation. GDPR compliant.

PROS

Intuitive, Reporting possibilities, Audit trails, SLA management

CONS

Integration possibilities, A.I. development

Reason for choosing 4me

Maturity of the product and broader capabilities

Reasons for switching to 4me

We needed a sustainable ticketing toll for multiple departments within the organisation (process optimisation and effeciency)

Edoardo

Dairy, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2023

4me - A

PROS

It is an application rich in features. Among these, the possibility of managing the various inventory items within the platform is worthy of note, with the possibility of integrating the component of contracts pending on the devices.

CONS

4meis not a user friendly application from a graphic point of view You will not receive notifications if you are tagged while operating on the platform. it is not possible to manage tickets by grouping them into groups. Filters are limited. The automations that can be developed are difficult to implement.

Phil

Insurance, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Amazing ITSM tool :)

Best decision we made when searching for a replacement ITSM for SNOW. Go for it!

PROS

The automation. Ease of navigation. Cost saving. Ease of amending request templates.

CONS

Customisation of reports - some of these are a bit limited or don't quite let you present data how you want to. Restriction of access to the Automator.

Reason for choosing 4me

Cost saving and automation. We saved 2 FTE in our IMAC team.

Reasons for switching to 4me

Cost saving and automation. We saved 2 FTE in our IMAC team.

Jannick

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

4me is a rocket in the ITSM world!

See the pros above.

PROS

4me is a versatile product that offers numerous possibilities. We transitioned from a local ITSM product where integration capabilities were limited. In contrast, 4me is an incredible product that makes it easy to set up integrations with other (4me) environments for collaboration. We have already established several integrations with external vendors to streamline certain business processes.It is a user-friendly product, and the 4me development team actively listens to customer feedback. Each year, they organize gatherings where customers can contribute to making the product even better. Being a Dutch company, you can see that the staff has great ambitions. We anticipate benefiting from the product for many years to come, and we are extremely pleased with our purchase.

CONS

It is still in active development, especially in the context of the new market we are in, Managed Services Providers (MSPs). Consequently, some functionalities are occasionally missing.

Reasons for switching to 4me

Local product, no integration capabilities, minimal vendor support, and expensive.