eBA ITSM Software


 

eBA ITSM is a cloud-based IT service management (ITSM) solution that helps businesses to manage their ITIL processes. Features include incident management, knowledge management, SLA management, change management, request fulfillment, agent based scanning and more.

eBA ITSM’s help desk automatically converts service request emails into trouble tickets, which can also include file attachments. Configurable business rules such as round robin distribution allow users to manage staff assignments for incoming requests. Users can also capture, analyze and report time-related KPI data for individual service fulfillment resources throughout service request tickets.

Additionally, eBA ITSM features incident and request templates that allow users to manage tickets based on a variety of service needs. The solution also offers service management reports and a dashboard that helps users monitor their staff’s performance.

Services are offered on a monthly subscription basis that includes support via phone and email.

 

eBA ITSM - Dashboard
 
  • eBA ITSM - Dashboard
    Dashboard
  • eBA ITSM - Incident management
    Incident management
  • eBA ITSM - KPI management
    KPI management
  • eBA ITSM - Change management
    Change management
  • eBA ITSM - Knowledge management
    Knowledge management
  • eBA ITSM - Asset management
    Asset management
Supported Operating System(s):
Web browser (OS agnostic)

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