ManageEngine's ServiceDesk Plus MSP is an on-premise IT service management (ITSM) solution that provides managed service providers (MSPs) with account management, incident management, automated billing and more. It is compatible with Windows 10, Windows XP and Linux operating systems.
ServiceDesk Plus MSP tracks key performance indicators (KPIs) and identify different avenues for offering services, client acquisition and revenue generation. Users can deploy agents who can scan for changes and push them to a service provider. The auto-assign functionality assigns technicians tickets based on availability and access.
Additionally, ServiceDesk Plus MSP offers management capabilities for problems, assets, purchases and contracts, service catalogs and custom reporting options. The solution supports integration with various third-party IT management applications. Mobile applications are also offered for iOS, Android and Windows devices.
ServiceDesk Plus MSP offers services on a subscription basis, as well as perpetual licenses. Support is available via phone, email and through an online helpdesk.
Jean-Louis from Marin Ventures Inc
Employees number: 1,001-5,000 employees
ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop.
They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless.
The facility to manage Customer Requests for internal an external of them is a goof option to take this software
It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets
Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent
Gerson from TECRA TECHNOLOGIES
Multi client software is hard to find. This is perfect for a call center,
One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console.
Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning.