All FieldPulse Reviews

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User Profile

Daryl

Verified reviewer

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

I have tried a few of them and FieldPulse prevails....

It has been fantastic. From day one of the inquiry to launch and still to this day every part of the platform is great.

PROS

Quickbooks two-way sync, calendar view, estimation and invoicing are great. Work flow is easy to understand and very efficient.

CONS

A few small features are missing but they are in the programming of the software, and I know they are on the list of future potential updates.

Reasons for switching to FieldPulse

Quickbooks Two Way Sync was the main reason

Cecilio

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Polk County Soft Wash

Listen other platforms customer service at best is less than mediocre. You don't get one person reaching out, you have several people reaching wit patience and understanding. They want to know the way that you do things and then they walk you through the way your process can work in the platform not ounce not twice. But as many times as you need. Your success is theirs. Truly.

PROS

FieldPulse checks 90% of all the boxes in almost any industry you are working.

CONS

My work flow is different So it took an understanding of the software operations to make it work for me. And I'm being nit picky.

Reason for choosing FieldPulse

FieldPulse is not looking to just rack up the numbers of clients. They want your feedback and they want you to use their software to make your life easier. It is a marriage of flexibility and simplicity. On all fronts. Coaching is minimal and your full understanding makes their job easier in the long run.

Reasons for switching to FieldPulse

The value to income is always something a business needs to consider. Bar none FieldPulse is hitting that out of the Park.

Maher

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2020

Great value but misses the mark on some aspects

FieldPulse allows our electrical contracting business to operate smoothly, communicate effectively and schedule customers and employees.

PROS

Great financial value, easy to use, has the ability to maintain the team on the same page by using customer and job notes as well as pictures.

CONS

App can be very slow, does not work without internet connection, and can be glitchy. Address auto population sometimes works and other times doesn’t. Search fields for materials are not very intuitive. Pictures take a very long time to upload to app extended the time it takes for estimates. Phone notifications will display improperly when changing the status of jobs.

Reason for choosing FieldPulse

Financial Value.

Reasons for switching to FieldPulse

For the better ability to choose pricing options, better customer communication capabilities, and better value for price.

Jonathan

Security and Investigations, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

FieldPulse for Security Companies

PROS

There's a lack of innovative field management companies out there for security system installers, FieldPulse fit the bill perfectly. The website is straighforward, and app is easy and handy, and third party integrations are excellent.

CONS

They should continue to build out their third-party integrations.

Adam

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

Great features at a great price

My intended purpose for Field Pulse is to be able to manage 90% of my business from the field. I take calls, create clients, create estimates, complete work, invoice, and take payment all from my phone or tablet from the field. I want to minimize how much time spent on data entry on my computer in the office. With Field Pulse, I will primarily only need to work on complex estimates, back-up of data, and accounting audits from my computer at home. That will cut my workload down significantly. With the new Pricebook feature I may not even need to use my workstation pc to work on complex estimates. Time will tell on that one.

PROS

I love the amount of features you get for the price. I am coming from Jobber which I use as the gold standard for small to medium sized field service business software. Compared to Jobber I feel that Field Pulse offers a very comparable set of features at half the price of Jobber. While improvement and new features are always welcome, I feel that Field Pulse is on par or better that their competition.

CONS

The work flow is quite a bit different from what I would like. The best example is only having the ability to set one visit for each job. While the obvious workaround is to update the date each time a new date is needed or create multiple jobs under the project tabs, but, honestly, the easier solution is to have the ability to attach multiple visits to a single Job. That I believe is a more natural workflow for most users in my industry. In fact, Field Pulse, is the only field service management software that doesn't allow for this. All the big names like Jobber, Housecall Pro, Workiz, all use this workflow model with great success. I would also like the ability to view my client database alphabetically by last name. The current model is the alphabetize it by first name which is very backwards from any other CRM type solution on the market. I am not on a first name basis with many of my clients and when searching for them in my master list, I have to hunt for the last name.

Reason for choosing FieldPulse

Price and Features

Reasons for switching to FieldPulse

Primarily price. I needed to minimize my overhead while maintaining as many business-critical features as possible. With Field Pulse, I think I found the best option of price versus features.

Vendor Response

Hi Adam! Thank you so much for taking the time out of your day to leave us such incredible feedback! We are currently building out the ability to track multiple visits for a single job! I've also added the ability to filter customers by first name to our development wish list. We will follow up with you as soon as both of those become available! Thanks again!

Replied November 2021

Jason

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

FieldPulse - The all around software solution for contractors and service providers!!!

Overall, I think FieldPulse is one of the biggest contenders out there. Even up against Co-Construct and BuilderTrend which are priced way out of the hands of single person or small businesses to be able to incorporate and try and they don't even trial their software. FieldPulse has pretty much the features to be able to run a successful contracting or field service company.

PROS

What I liked most about FieldPulse are the features that it has for the price of using the software. It is very reasonably priced for big companies all the way down to the single person business.

CONS

Wish they had estimating options as well as item/service database features, but after talking to a rep, it looks that they are continually working on it and puts my expectancy on these features at ease knowing that they are improving all the time.

Reason for choosing FieldPulse

FieldPulse had more features such as scheduling, website portal.

Reasons for switching to FieldPulse

Was too cumbersome to effectively use their software even as a suite as they all did not share the same data or had the same connectivity between the apps.

Vendor Response

Jason, thanks so much for the review. It's hard working entrepreneurs like you that keep us motivated to build a great contractor platform. We are always improving the platform, and your comment about item/service database is clutch. We will have some tremendous new features to announce in the coming months, so stay tuned. Please always let us know if we can help in anyway. Our customer success team all sits right next to me here in Dallas, Texas and we love hearing from you guys! --Gabriel Pinchev, CEO

Replied December 2019

Tommy

Verified reviewer

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Best CRM

We are an electrical service business and Fieldpulse has a been a huge deal in helping us manage our business activities on a daily basis. We are able to track all customers, projects, jobs, money. We are able to create estimates and invoice.

PROS

Fieldpulse is a robust CRM that has many useful functions and the team continues to add to it. I have used other CRM's including jobber and none are as good as Fieldpulse. The Fieldpulse team also has great support that listens to you and actually supports you. They also have a feature called engage that integrates VOIP into their software. I believe this is something I have not seen in any other CRM.

CONS

It can be quicker at loading pages. Would like to see estimate function be stronger such as integrating an estimate program or create one internally that would streamline for anybody to be able to use in the field and not just experienced users. Would like to see Fieldpulse integrate with many other apps like other softwares such as Zapier, Waveapps, Mailchimp.

Reason for choosing FieldPulse

Fieldpulse is more robust than jobber and easier to use for our electric service business. Additional is the support from the team.

Vendor Response

Tommy, thanks so much for your great review. At the end of the day, our goal is to help you make more money and win back time. We're so glad that we can help your electrical business every day. Cheers, Gabe Pinchev, CEO

Replied February 2020

Ryan

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed January 2020

Fieldpulse - Used Daily!

I believe that FieldPulse is quite wonderful compared to other products. It is really helpful. One space that I feel like could grow, too, is job tracking. The way that it works, isn't very conducive to our business.

PROS

My favorite part about Fieldpulse is the ability to see all my jobs on the go. It keeps me informed of where I need to be, as well as where my team is.

CONS

I like the status options least. The five options include: lead, opportunity, current customer, lost, and other. What about past customers? Generally speaking, we use other for things like vendors or subcontractors, whereas when a current customer's job is over--where do they go?

Reason for choosing FieldPulse

The mobile ability, customer tracking, and price point were far superior to any other options.

Derek

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Great Product

PROS

Easy of use, company very willing to implement changes

CONS

i havent seen anything that i didnt like

Rolland

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

New FieldPulse user commercial HVAC

Great easy to use and great customer service

PROS

Easy to use and has all features I was looking for

CONS

Budgeted hours for maintenance agreements or jobs does not automatically change when hours are used on a job

Reason for choosing FieldPulse

Cost , easy to use and customer support was superior

Brittany

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2018

Awesome app for a company!

We went virtually paperless for our timesheets, and job sheets. This also helped us track our employees and their hours much easier, as well as account for their time on each job.

PROS

Ease of use is definitely a big one. It took no time to figure out what you were doing, and set up everything in there that you needed. Features is pretty extensive. We have tried other apps (cheaper ones) and found that they didn't really work for our company. We didn't need the full construction app like BuilderTrend, and needed something a bit more than for service calls, and this was the perfect in the middle app! Quality is pretty good! Has its own couple glitches, but customer service takes care of them right away! Previously, we had a system of all paper and had a gap in our communication on the jobs and such. This app helped us go virtually paperless in our timesheets, and job sheets because now everything is accessible to our users on their phones. The amount of data that it takes is next to nothing, which was a concern of our employees.

CONS

It is a bit slow at times uploading and updating your lists, especially if you have a larger list.

Dustin

Construction, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Key to Organization!

PROS

FieldPulse has been a life saver for my company when it comes to orginazation. Instead of having job folders and a bunch of antiquated paperwork, it has allowed us to store all job info, pictures, customer contact info, scheduling, on the job hour tracking and a host of other things! Along with that, comes a very eager to help and knowledgeable support team to help with any issues with the app, big or small!

CONS

I am not using this app to its full potential just yet so i honestly havent ran into anything that i dont like. I feel like i've barely scratched the surface on the capabilities at my fingertips but can genuinely say that i have nothing negative to say!

Joel

Design, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Just use FieldPulse!

PROS

Good bang for the buck, easy to set up, great customer service that is US based. very easy to customize to your small business

CONS

wish we could upload more photos and larger photo sizes.

Vendor Response

Joel, hello fellow Texan and thanks for the great review! We're adding your feature requests to our backlog. We live for helping our small business friends with modern apps. Cheers! --Gabriel Pinchev, CEO

Replied December 2019

Dave

Electrical/Electronic Manufacturing, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed December 2020

Review

PROS

Easy setup and very user friendly. Product support and training were top notch

CONS

System does not integrate very well with quickbooks and when exported out, info is scattered everywhere in quickbooks. Software is not working well for us as we have single customers with alot of individual site and units to keep up with. There is nowhere to store unit info, and no easy way to open work orders to a unit instead of a customer location. It would also be nice to be able to generate purchase orders to a work order to track parts

Reasons for switching to FieldPulse

Pricing

Amber

Electrical/Electronic Manufacturing, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Exactly What Our Small Business Needed!

PROS

The customer service is amazing and the price is way better than any other companies I have met with.

CONS

So far there is nothing I do not like! Anytime I need help, [sensitive content hidden] responds almost immediately!

Reason for choosing FieldPulse

Customer service and pricing being affordable

User Profile

Matthew

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2018

Great product from a great company!

PROS

By far, the best thing about FieldPulse is their customer service. It feels like they are more business partners sometimes, going above and beyond to tweak and improve their product to make my business run smoother and more efficiently.

CONS

Only thing I wish I could do is create custom customer statuses (categories). ex, 2017 customers, 2018 customers, ect. They kind of did this by creating customer tags, but it's not the same.

Travis

Construction, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Field pulse

My overall experience is Great so far.

PROS

I like everything about field pulse and how easy it is to understand and use it.

CONS

The not being able to approve estimates when i send them to customer.

Reasons for switching to FieldPulse

More opportunities

Stacey

Non-Profit Organization Management, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

FP Review from SSP

Autumn Flanders has been fantastic. So easy to work with and listens to our needs.

PROS

The software offers customer friendly features such as reminders about upcoming appointments.

CONS

It would be nice to have an actual reference manual vs. having to do a search.

Vendor Response

Hi Stacey! Thank you so much for taking the time to leave us a review. Our priority is customer service and I couldn't be happier knowing Autumn has hit the mark!

Replied October 2021

Caleb

Construction, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2021

Review so far

Used it since January and we are looking more into the features/integrations to see what will make this software more effective for what we need.

PROS

Service is great, appears that they are able and willing to explore options/ideas to improve software.

CONS

Seems a little clunky and time consuming on some aspects. Would love a easier way to navigate and organize to improve efficiency

Vendor Response

Hi Caleb! Thank you so much for your review. We are always looking for feedback from current customers and would love to hear anymore thoughts you might have on enhancements!

Replied October 2021

Brian

Construction, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2020

Easy to use and affordable

It does what I need.

PROS

I needed a system I could operate from the field on mobile devices just as if I was in the office. This solved the problem. Is it perfect, no, but for the price it is great.

CONS

It is not easy to add multiple properties under one main contact.

Reasons for switching to FieldPulse

Usability

Meghan

Consumer Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

House cleaning company

My business has already received multiple compliments on the customer service we provide through it. The communication is much easier to do and our quotes look so professional coming from field pulse. Also, our scheduling has improved because it alerts if we have a double booking.

PROS

My favorite thing so far has been the customer service. They can answer every question. The ease of use is amazing considering how high quality and use it is.

CONS

So far, I have absolutely no complaints.

Martin

Construction, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2020

Still working out the kinks

PROS

The mobile app is intuitive and makes doing business and getting paid on-site easy.

CONS

The system is not a customizable as I would prefer and there seems to be a steady stream of bugs which don't hamper function but are a bit of an annoyance.

User Profile

matthew

Verified reviewer

Consumer Electronics, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Great Software, Amazing Support

The on boarding process has been easy due to the videos that guide you through each module. Any time we have questions, the web chat gives us helpful information quickly. We have never adopted and so thoroughly understood a complex software so soon after beginning to use it.

PROS

Combination of lights CRM and powerful project management which is very hard to find.

CONS

The CRM functionality isn’t as advanced as pure CRM systems, but it still has 90% of what we want.

Vendor Response

Thanks, Matthew! We really appreciate the review and the opportunity to work with you. We're so glad that the onboarding process was smooth!

Replied February 2019

Kathryn

Construction, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2020

Rock Crest Review

It is helpful but missing some key features that are needed to use it in the field.

PROS

The live tracking of when the crew checks into a service and when it is complete.

CONS

When you don't have service, you can't use it. The offline mode isn't very useful and tablet apps don't have offline mode.

Reason for choosing FieldPulse

The price was okay and seemed to have enough useful features that would benefit the company.

Karl

Machinery, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

FUNCTIONALITY

3

Reviewed July 2021

Fieldpulse NZ

Overall experience is that it is not quite there yet it has potential but has far too many issues

PROS

Fieldpulse has some great features and has potential to be better

CONS

It has so many issues/bugs and constantly freezes etc It is good in theory but has been a bit of a let down and wasted a lot of time trying to get issues resolved

Showing 1 - 25 of 84 Reviews