Pike13

RATING:

4.10

(137)

About Pike13

Pike13 is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios and music and dance studios. This solution features scheduling, billing, client management, reporting functionalities and more. Pike13 helps users to manage online booking, client sign-up, monthly payment collection and client notifications. It supports electronic payments, coupons, discounts and credits. Payroll management is also offered. Pike13 provides reporting and analytics functionalities to analyze client details and trends. Users can add new client information and manage customer relationships using this tool. Additional notes can be added to client profiles by the user. Pike13 is accessible via various devices and is...

Pike13 Pricing

Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers three plans: Essential, Advanced, and Premium, ranging from $118/month to $237/month. Enterprise plans are also available — ask our sales team for custom pricing. All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.

Starting price: 

$118.00 per month

Free trial: 

Available

Free version: 

Not Available

Schedule classes, courses, camps and appointments. Built-in waivers ensure that no signatures are missed. Customizable fields allow you to capture the client information you want. Reminders and notifications improve attendance and retention rates.
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Pike13 Reviews

Overall Rating

4.10

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 134 reviews

User Profile

Kevin

Verified reviewer

Company size: 201-500 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2018

What I LIKE about PIKE!

Pike 13 (in particular the support team) have been first-class and first-rate since day 1. The ease of use and the highly-customized features and benefits make me feel like the entire platform was designed personally for me. Customer service makes me feel as if it was designed only for me. Excellent product. Pike 13 helps me stay engaged in the business of making money (not sitting and staring at a computer trying to get the software aligned with my goals- like so many other products). Pike 13 allows me maximum effectiveness with my clients and business goals.

Pros

High-level functionality and effectiveness made simple. Ease of use makes staff training expedites their ability to utilize benefits right away. Ability to customize plans and passes. Reporting capabilities.

Cons

Inability to freeze coaches' schedule once classes have been assigned. Limited to only 1 email account (especially if they workout at multiple facilities). Inability to create a multi-facility pass or plan.

Response from Pike13

Hi Kevin, Thank you so much for your review and feedback. We are thrilled that you continue to bring your facilities on board with us. I will have your account manager reach out regarding the feedback for more details. Thanks again! Cindy Schneider Manager, Customer Success

Replied October 2018

Krista

Company size: 2-10 employees

Industry: Sports

Time used: Less than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

August 2016

We like it!

Glad we made the switch to this program. Although it doesn't provide everything we need yet, and although there are some things that I'm still doing manually due to some functions not working like our company needs, it does seem that FrontDesk is making frequent updates and changes to their product to meet the needs of customers. So, I'm hopeful that the features id like to see improvements on will be happening soon. Customer service has been helpful in hearing my frustrations and has been good with helping me find temporary work-arounds. Overall pleased with the product!

Pros

Easy to use and love the accessibility though the phone app. This has been a good program for our small company budget too.

Cons

We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service folks have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk.

Response from Front Desk

Hi Krista, Thank you so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback. We plan to release some updates to our New Reporting that will make it easier for you to gain insights into the performance of your business. We'll share more info with you as soon as it's available to share. Also, Front Desk has a mobile version that can be accessed within your browser on Android and other mobile devices. We are currently evaluating all aspects of our mobile experience and will keep you updated. In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com. Best, Kris and the Front Desk team

Replied August 2016

Kimberly

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

December 2020

Limited features and terrible customer service

Pros

Pike13 is easy to set up and easy to use for the most basic services.

Cons

Features are limited, reporting is also limited. Website navigation is not user friendly or intuitive (until recently there was no "back" button and even now the "back" button is limited to a small range of functions. Customer service can be responsive, but generally is unable to do much to help you.

Reasons for choosing Pike13

The platform seemed aesthetically pleasing and functionality offered everything I needed at the time. However, as my business grew, Pike13 became more and more limited and did not meet my needs. Also, customer service was lacking.

Reasons for switching to Pike13

MindBody was more difficult to set up at the time (2013) and the software was not user friendly.

Response from Pike13

Hi Kimberly, Thank you for providing your feedback on our software. I am sorry to hear that our customer service was lacking and will do a deep dive into the interactions our team had with your business and coach where needed. We wish you the best going forward. Thank you, Cindy Schneider Director of Customer Success

Replied December 2020

David

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra 

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

August 2016

Love it...really....But...

Short story - I was glad to find a software that gave me a lot I needed, but as my music school offers primarily one on me, private lessons, the class/gym structure made it pretty difficult to configure for my purposes. Good news, is FD Support was a great help! Also, the business model I must use of not having employees, but self employed contracted teachers, adds more difficulties of complexity and lack of ways to incentivize them to carry out necessary functions. Although not a problem of FD, but never-the-less, an issue I must deal with.

Pros

Overall, in spite of comments above, I do love what Front Desk offers in the way of reporting and communications with my customers...and the Support team is really amazingly helpful and always willing to do whatever it takes. THIS is a true pass of an excellent company , to not just offer a great product or service but BE THERE for the users.

Cons

Again, my biggest issue is functionally in my business model, as the structure of FD is based more on class offering and not geared toward private, one on one, services. I would also like to see more functions in breakdown of what staff members can and can not do.

Response from Front Desk

Hi David, Thank you so much for your review! I'm happy you're enjoying Front Desk so far and appreciate your feedback about our Customer Care team. Front Desk is designed to support businesses that offer both group classes and appointments. It's been a while since we last chatted and I would like to schedule a call with you to learn more about your experience using our appointment functionality. To schedule a time that works well for you, please email me at support@frontdeskhq.com and reference my reply to your review. I look forward to speaking with you! Best, Kris and the Front Desk team

Replied August 2016

Jim

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by the software vendor to submit an honest review.

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2018

Our experience with Pike 13.

Pike 13 satisfies 85% of our business needs. Their alliance with TransNational provides speedy and affordable payment processing. Their customer service has been exceptional even when their answer is no! Their platform works well with multiple locations. Their financial reporting is excellent and the payroll module is accommodating to a wide variety of compensation plans.

Pros

Pike 13 is robust enough to provide the services and information that we need to operate our business without being overly complex. Ease of use and adaption for multiple locations is a bug plus.

Cons

There are 3 things on our "Don't like" list. These items have been on our "Don't like" list since 2013. It's pretty likely that they will remain there since they are not a priority to Pike 13. We continue to struggle with member reporting. Dashboard information is not customizable. We get information that Pike thinks is important, not what we think is important. The merchandise sales portion of the software is not user friendly. POS transactions are multi step time consuming processes, and doubly so if a customer wants to purchase more than 1 item.

Response from Pike13

Hi Jim, Thank you very much for taking the time to provide this review and your feedback. We appreciate your candor. As we make changes to the product and reporting, we will work with your account manager to ensure we are taking your needs and use cases into consideration. Please continue providing feedback and specific details on what you would like to see so we have something to reference if we make changes to reporting and merchandise. Thank you, Cindy Schneider Manager, Customer Success

Replied September 2018

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