We are using Kennel Connection to deliver the Highest Quality of Pet Care. The features for online booking are making our customer experience amazing and the simplicity for our staff is allowing us to drive profitability.

I love that Kennel Connection has a new interface that is easy to use, easy to train staff on and has a ton of awesome features. Text to pay makes it super fast and easy for clients to check-out and prompts them to tip 10%, 20% or 25%. The dashboard tells me everything i need to know about my day and who is arriving, who is going home and any alerts I need to be aware of. And I love that it works on mobile devices.

I'm using the Live Access version, but heard that Full Cloud is only a few months away. That's exciting because then we don't have to have any local back-ups.

I have been with kennel connection since we opened in 2018. All of the support from kennel connection has been wonderful. [SENSITIVE CONTENT] has always been my go to girl. She has always made me feel welcome as a kennel connection client and makes me feel like my thoughts and concerns are important. I have never had to wait for something to be addressed. Everyone involved has always acted quickly to get any issuew resolved. All of the people I have contact with such as [SENSITIVE CONTENT] have been amazing the whole time I have had kennel connection. It has been a wonderful software program.

I enjoyed that it had all the required modules for my type of business and that it had a very hands on support system.

The pay portion of the software. Not being able to send invoices and have clients pay through live access. It would be nice for owners to see what they owe and for us to see who have open balances on our end.

it is an electronic client card I could have used a free program to do the same

The best service I received from this company was when I purchase it. After that I had to make a months in advance appointment to be taught the system. As a groomer who takes appointments by the week I do not know my schedule that far in advance and they want to do business with you in the middle of the work day. run far away and to make things worse I paid too much money thinking I got a complete system. Because I was not trained I use barely any of it plus to make things worse ti has glitches that has errors that just shut the whole thing off. I was promised a lot and did not get it after paying a ridiculous price and to get more I had to pay another more money as a groomer it is not like I have that much money to waste on a company with such poor customer service

over priced horrid customer service constant emails to pay them more money I am on here to find a better service for when I move and open my boarding kennel and it will not be kennel connection .

It keeps track of the vaccines that you require, your able to customize most of the aspects of it. The price is good for what you get.

I like having the availability calendar. Overall it is a very simple and easy software to use.

I only wish I was able to get on it on an iPad or tablet

Outstanding.

We actually paid a software expert to review several kennel management products about a decade ago when we were planning our business. He recommended Kennel Connection for the quality of its design, its thoroughness, it’s user friendliness, and it’s reliability. We took our selection a step further and installed some demo programs to test. Then we began calling support lines for the various companies we were considering. Without fail, the folks at Kennel Connection were by far the easiest to connect with. Their customer service, availability, and knowledgeable staff have never let us down.

Sometimes a necessary order of operations will trip up a staff trainee. For instance, a pup in our DayPlay program who has package days must be checked out of daycare in order to use a package day before he can be checked out of, say, a groom appointment so that an invoice for that service can be created. But such minor issues are a matter of training. Additionally, gift cards can be glitchy.

I am very happy with the Kennel Connection Software. I’ve been a happy customer since 2013, even when I was only utilizing the desktop version. But the real game-changer for my business is the Live Access/Online Reservations System. It has saved me a lot of time that I used to devote to scheduling and bookkeeping, which as a single-person operator is huge. But most of all, I am extremely happy with their Customer Service. Knowing that I can call and have brainstorming ideas and questions answered regarding how I’m using their software to the best of its abilities and my own needs really makes it so much better.

The number one feature that I like the most is the Customer Service. But I also like the Live Access because it makes working remotely so mush easier. And then I realized how much time the Online Reservation System saved me. Wow.

I wish that the Live Access system would add more modules, such as Training; and add more functionality to the invoicing/credit card aspects of the software.

Been using KC for over 19 years! Support is ALWAYS QUICK to help & super easy to work with. We would like it to be a bit more online friendly, but overall this IS the best Kennel Software out there. We have tried them ALL, & KC by far suits our HUGE facility the best!

Very easy to use interface. Easy to train employees to use quickly. Customer Service & support is EXCELLENT & makes us love KC even more

The online portal needs improvement, which I know is in the works, but clients NEED online interaction Please make is SQUARE compatible!! PLEASE!

Kennel Connection support has been the best. They respond quickly and get the job done. I don't need support that often but when I do I need it done with no hassles.

The scheduling and client/pet information are easy to find, easy to enter, easy to update, easy to understand. The day care or boarding calendar is easy to read. The ability to seperate day care from boarding or add it to a boarding booking is the best system I have found. I have demo'd all the other systems and this is the only one that works for my business.

The billing section could be a bit simpler to use and understand. There are a couple of ways to do the same thing and that is confusing for new employees when training.

Tough to navigate - unfriendly interface - outdated design and functionality. We used it just over a year and tried to get over these issues but after staff changes and facing re-train we gave up and changed - also didn't want to have to pay the hi annual support fees and no way can run this without support. It does everything you ever imagine and lots of things I'm sure most would never use - just discovering all it can do is a daunting task in itself. You need to be a detail techy type to love this product.

excellent customer service for providers and customer base

Not sure just yet hopefully nothing it is still new to us. We have had nothing but great customer service provided to us 24/7

More than anything customer support.

I like that they are continually making improvements and updates. I believe this is based on user input. I like the desktop version as we have intermittent and long term (over a day) Internet outrages and we can continue to work. Customer support, knowledge base, and training videos seem to be current. We don't need to tweak our processes to meet the software process. It goes with our flow. I look at other software about once a year and Kennel Connection seems to be the best so far.

There are 2 items that I wished the software would allow. One item would is one that I would leave over. The first is the amount of warning windows that pop up. I know it isn't this way, but it feels like every time we navigate through a booking there is a window that asks if we are sure we want to do that function. I can see where it would be helpful, but the ability to turn it off like vaccination warnings would be great. The one item I would leave over if another company provided it is custom reports. I would LOVE to run a report that tells me which category of pets (we charge by weight) provides the most revenue. As an example if I changed the weight category instead of raising prices how would that look? I may make more money by changing weight class than upping the charges.

I've been using Kennel Connection for 7 years now, and I second most of what has already been said in the 1 and 2 star reviews. It is beyond irritating for a program to have the appearance of Windows/MS Office without the functionality of those programs. When a list contains multiple columns, why not make it possible to sort by those columns? There is a drop down menu that allows limited sorting (by time, run or pet's first or last names) but even there, you recieve inconsistent results. If I sort the boarding window by run, then print a feeding list, the feeding information will be sorted by run. If I sort the daycare window by run, then print a feeding list, the feeding information will be seemingly random, with no order at all that I have been able to discern. Exporting anything to Excel using the Crystal reports (so that you could potentially manipulate the order of the data) produces a discordant spreadsheet, seperating information that I need on one row into a scattered mess over several rows and columns, and making it impossible to try to use Excel to its best advantage either. The daily run time errors are irritating when you are trying to be efficient, even worse is that glitches to the software updates frequently result in lost data--random client's vaccination records just disappear entirely from thier accounts. Finally, the formatting requirements for generating many of the reports on this program are flawed. If I want to get a list of expired vaccinations for example, I can't get a list that shows me any booking with an expired vaccine, unless/until I input my best guess at a range for when the vaccinations in question might have expired. Why make me guess when the point of a software program is to achieve certainty? I'm very grateful for this forum to note these difficulties, thank you.

The windows that pop up with vaccination warnings or other notes when you book a dog into a service.

See my entire review above.

The ability to grow customer base

Customer service is outstanding. Fast, knowledgeable & always willing to help Ability to keep track of clients, dogs, & their information I had previously reviewed this software as Excellent after being asked to by KC when I bragged on customer service but after continued use have become very frustrated with it.

Very user unfriendly Too many steps to book dogs Run occupancy is wrong a LOT Days on invoice are often wrong & overcharge clients We have to go over every detail of invoice before charging client Frustrating to move dogs because of steps Training program very indadequate Expensive to buy outright which I did because of internet instability Despite buying it, it won't transfer to new owner when we sell kennel without paying hundreds all over again Employees constantly complaining n about it You constantly have to go back & add additional information or click another button. Overall very cumbersome & hard to use/learn Despite Customer Service always being Excellent, I've had to contact them or research questions often.

We have been using Kennel Connection for 10 years. Started with KC6 with one location to now using KC7 with multi-facilty module with 2 locations. [SENSITIVE CONTENT HIDDEN] and his team are a pleasure to work with and always seem to resolve issues we encounter very quickly. The online service portal allows easy upload of data files for analysis and repair and allows us to maintain minimal interruptions to our business when an issue is discovered. The software itself has seen many changes and features added over the past few years and confirms their commitment to ensure it meets our needs

Overall the software works well for Daycare, Boarding, Grooming, Training and other services. The software is quite flexible once you complete the training period. While the core software is not easy to learn and navigate, the addition of the Live Access module has significantly overcome this. The integration between all the modules listed above is seamless and works amazingly well with multi-locations. The ability to sync clients and packages/accounts between the locations allows customers to attend any of our locations knowing their information and credits are avaliable.

As a multi location facility the one shortfall in the software is the lack of thriv Live Access module for multi-location facilities. However we have Been advised this is in development. The other shortfall is the inability to create custom reports.