I've searched through and tried countless software programs that would work for us. Some offered a promising hope, but in the end, would not support the variety of services and client care we wanted to provide. Propet has renewed my hope that we FINALLY have the chance to transfer everything to computers instead of the manual system we have used for 15 years! ProPet customer service has been incredible! If we hit a snag somewhere along the way, they are right there to assist and have even accommodated certain things by reprogramming their software. AMAZING folks at ProPet continue to help us during our transition. The online portal for our clients is fantastic and is receiving high marks from our clients as well. Save yourself the trouble and disappointment of trying any other software. Head straight to the Checkout and purchase ProPet today! -Colleen Combs, King's Kastle Dog Rehabilitation and Socialization Center & Green Dog Rescue Project

Ease of use, the variety it offers, the financial tracking, ease in billing... there is too much to list to choose just one or two features. Not to mention the great customer service!

If you forget to hit 'send' on the original introductory email for a new client, you can't go back and send it to provide the client their portal invitation. It's easy enough to delete the client and re-enter, but it would be better if we could just opt to send the letter at a later date. That problem, however, has minimized if you set your default to "send".

I had GREAT customer service during my trial phase, they responded VERY promptly to me and I got a direct person. As soon as that was over though, I automatically started getting kicked into a ''help ticket'' format, which I didn't care for as much, simply because it seemed to remove the personal element out of it. BUT they were still prompt with it (1-2 business days) so I can't really complain about that, just note that it removed a bit of the personal element of it. I adore their private facebook community, smart move on their part. I really wish they had more demo's on youtube. Specifically short, but detailed how to steps to accomplish micro tasks within their system. More of those instead of longer huge catch all video's that encompass several things.

Once you take the time to really go through and set it up to ''automate" everything for you, it's worth it. It's a killer going through and setting that up at first though (expect to put some hours in getting it fine tooth combed before it's smooth). Overall I think the portal via customer side of things is very slick looking, almost all of my clients love the look!

I absolutely hate that my clients can't pick an actual ''service time/date'' for their request from an availability. I don't know if this is something they are working on, but this is the crux of the system for me. I don't want 50 million phone calls just to schedule this, I want them to pick their time/date and I'll ''confirm'' or ''deny'' the request, but I need to remove the element of back and forth here's x,y, z dates and times back and forth yada that could easily be eliminated. I've heard rumor they are working on this, just haven't seen it yet.

Really a waste of money really mad I actually paid money to use this program.

Truly nothing beyond hard to get a hang of the system.

Everything. Never did me nor my staff get the hang of how to use it.

Amazing price, amazing program, and amazing response when you have a questions (Although the software is so easy to use, that we rarely ask for anything) They have offered new things (incident report) which we a smart idea and we love it and are using it now for complaints so we can be on top of the issue asap.

There are TOO many great things about this program. Purchased a wonderful Daycare & Grooming facility that was high paced, and growing. I had tested out two other systems that were either not user intuitive or too costly. I reviewed the software over the weekend (YES 2 DAYS AND I WAS HOOKED). Implemented it the following month, and all the staff were using and loving within the first day. The reports are amazing to use. Emails to the customers works flawlessly, and we have customers using the customer portal to book appointments and they love it!.

The system data dumps to Quickbooks (You can run a report to ensure that it has worked which is great). The only issue is the the cross API with TWO TAXES doesn't work in Quickbooks. So when two taxes are transferred quickbooks gets confused and thinks the customer overpaid one of the taxes. Quickbooks says its not their issue, but it clearly looks like it.

Love remote access. It’s simplicity in design and use is by far the best ; I tried many of the top runners. Reports for anything you can think of — they are a huge help. Text feature, especially reminders are game changer. Saved tons of money on no shows.

Kennel view, while much better than other software is still visually very cumbersome and needs improvement. Unsure how much improvements will happen in future as they don’t seem to be making many changes or at least don’t communicate to customers if they plan to.