Revelation Pets

RATING:

4.8

(176)

About Revelation Pets

Revelation Pets is a cloud-based kennel solution that helps pet boarding and daycare centers manage online bookings, customer details, communication, payments and more. The client management module enables employees to capture vaccination records, upload photos of pets, monitor customer credit accounts and send automated appointment reminders via email and SMS. Features of Revelation Pets include communication management, reporting, email notifications, and more. The platform allows employees to modify service rates, manage waitlists, apply discounts, handle daycare reservations and send promotional emails using customizable templates. Additionally, customers can use the application to view daycare availability, create pet profiles, request for appointments, proces...

Revelation Pets Pricing

No set-up fees Send us your pet and customer data and we upload it to your account for free. We will even do this during your trial!* *Subject to quality of data file

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

Revelation Pets pet profiles

Revelation Pets Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Revelation Pets

1 - 5 of 175 Reviews

Crystal

Medical Practice, 51 - 200 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed June 2022

Revelation Pets

Dewald

Veterinary, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

Daphne’s/Fetch dubai

I’m loving it, grateful for the support, and appreciate the constant improvements

PROS

-Online booking, -Instant check in, -Making sections of the registration mandatory, -Booking appointments online without having to book daycare/boarding

CONS

- not being able to see the total of a clients’ bill, especially if there are outstanding payments, unless you go into their account. It would be nice to have it come up when there is movement on their account. - in statements, having itemised summary of appointment, instead of just a summary total. - being able to have “store credit” where clients pay in advance, and services rendered deducted from the advance payments. - possible birthday email on the day of or an option to send is a day or two before, I’d like to be able to offer a free daycare on the day of the birthday. - the text message service to also be available to be used for general communication, not only individual reminders - automatic calculation of hourly charge, we charge per hour after a minimum of 4 hours or the equivalent cost of 4 hours for daycare.

Kristie

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

Used for years, absolutely no plans to change

PROS

We love how easy it is for clients to book in and to choose the times that suit them. We love that all payments are made through the system as it saves us so much admin time!

CONS

The appointments system - it seems impossible to use for what we want

Reason for choosing Revelation Pets

Customisable drop off and collection timesPrice

Matt

Veterinary, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed March 2021

Used to be good until it was bought out by a big corporate in April 2020

PROS

It is reasonably intuitive to use once familiar with the product. It has a well rounded feature set including customer reminders, various adjustable report settings and integration with third party software.

CONS

For the first 3.5 years of using this software, it has been very reliable, and the developers were very proactive and responsive to suggestions for changes and improvements, and it was not uncommon for the software to be improved upon every couple of months. However since the software was bought up by Gingr in April 2020, there have been no new updates at all, and it has become unreliable and I no longer trust it to give me accurate information. Unless changes are made, I will be looking elsewhere for other alternatives.

Vendor Response

Hi Matt, Thank you for taking the time to leave us this review. We understand how important feature updates and improvements are to the facilities using Revelation Pets and we intend on continuing to provide this going forward. I would like to provide some background regarding why we saw these updates and improvements slow down. Revelation Pets was acquired by Togetherwork in March of 2020 shortly before the first round of shutdowns took place. Like many businesses in 2020, Gingr & Rev Pets had to adjust our resources and plans to navigate COVID-19. As a result, development of new features for both applications slowed. As we move forward with Rev Pets in 2021, our teams will be completing monthly updates to the application versus the quarterly updates that previously took place. You can stay up on releases via the release notes found directly in the Rev Pets application and we highly encourage users to post and upvote feature requests via the Rev Pets Canny board.

Replied March 2021

Karin

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2017

Could not be happier!

PROS

We are constantly blown away by this software program! It is so easy to use and very seamless. They are constantly doing updates because they actually listen to their customers and their requests. Even though customer support is on the other side of the world, their promptness in replies and support is so great. Probably the most amazing thing that we are getting from the software that we did not expect is the fact that they prompt our customers to give us a review. Because of these reviews, that we are able to link to our website, our business has exploded this year. And so much of it is because people have seen so many great reviews on our website. They tell us that themselves. We attribute a lot of our success this year to Revelation Pets.

CONS

The one thing they do not offer yet is the ability to easily upload photos that can be texted to the customer without having to text it directly from our phones. But as forward thinking as they are I'm sure that it will become a reality in the near future.