AbacusLaw
About AbacusLaw
Awards and Recognition
AbacusLaw Pricing
Contact CARET to schedule a demo.
Starting price:
$69.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for AbacusLaw
1 - 5 of 373 Reviews
Marie
Law Practice, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed March 2021
All the Bells and Whistles
J. Michael
Verified reviewer
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Customizable Software and Amazing Support
Every single person I've dealt with at Abacus, from initial sale to professional services to tech support, has been patient, professional, knowledgeable, and effective. I've dealt with too many companies who virtually disappear after making the sale. The people at Abacus are nothing like that; their service and support are first rate.
PROSThe software uses a customizable database structure, so you can create or modify forms and fields to make them relevant for the types of cases you handle. In areas where aspects of the program are not wholly intuitive, Abacus's knowledge base and online instructional videos are very helpful. Abacus tech support is amazing.
CONSAbacusLaw links to MS Outlook, but not to any other email/calendar client (and I had to quit Outlook for another more reliable email/calendar solution because Outlook is extremely problematic in key, basic areas). I feel like I should be able to drop an email message from any email application -- or any file, for that matter -- into an AbacusLaw matter. I do wish the client portal (for exchanging documents with clients) were available.
Laiba
Law Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
AbacusLaw
For me, the software runs without a hitch. There are many functions, some of which I haven't yet fully utilized.The scheduling tool is fantastic and very flexible to my needs. Most functionalities are simple to learn how to use. You can carry your job everywhere you go thanks to it.Additionally, the application has a fantastic client database with notes .
CONSThis software usage is effective. apart from The only drawback I can mention is that updating can occasionally be a horrific experience.
Vendor Response
Laiba, thank you so much for taking the time to leave a review of AbacusLaw. We love hearing from happy customers like you!
Replied May 2023
Lindsey
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2019
Hands down would NOT buy
I would highly recommend choosing a different case management software. The program does not feel like it was designed by attorney's, and the company clearly wants to lock users in to a long term contract because they know their product is inferior and it is the only way they can retain their customer base.
PROSI really have not found anything I like about this software. If I had to pick something, I would say the timer function works fairly well.
CONSThis software is the worst case management software I have used. The software repeatedly freezes and it is not intuitive or user friendly. Billing, which ties into AbacusAccounting, is extremely difficult to use. Unlike in other software, you cannot just edit a pre-bill with ease. It also lacks the integration that other software has. When you take into account the long term contract of five years, the inability to terminate that contract without buying it out, and the terrible customer service, the product actually costs you more than any time you would theoretically save using it. Furthermore, you are permitted to add users but never to cancel a user, effectively meaning if your Firm face a downturn, you would still be locked in to pay for users no longer with the Firm.
Reason for choosing AbacusLaw
At the time, we did not know of many other options that were available.
Vendor Response
Hello Lindsey, We're sorry to hear you're experiencing issues with AbacusLaw. We want every user to see the benefits of our products and design our offerings with your interests in mind. One of the best ways to make the most of your technology and see positive ROI is to invest in product training. Your customer success manager will be reaching out to you soon to check in and escalate any issues to our Support team. All the best, The team at AbacusNext
Replied November 2019
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great legal software
It's been very good for our firm, as it really has great calendaring and reminder features. The user interface is very easy to understand and assists all of us with keeping the pleadings, documents and correspondence well-organized. I had one issue and the tech support assisted me immediately and then followed up to make sure my issue had been resolved.
PROSI really enjoy how easy this software is to use by everyone in the office, attorneys. paralegals, and assistants. The software enables our office to keep our clients' files very organized and easily accessible. The calendaring is essential to our litigation practice as everything is streamlined and managed in a very logical manner. I am an attorney and the technology is geared for all of the legal professions and types of practices.
CONSIt has so many great features that i have not been able to utilize it to its full capacity as of yet.