AbacusLaw

RATING:

3.9

(374)

About AbacusLaw

AbacusLaw is case automation software designed explicitly for law firms. The system works as a complete practice management solution that helps in managing workflows including time tracking, billing, and accounting operations. AbacusLaw is available as a cloud-based or an on-premise solution. Its features include court date calculator and rule-based calendaring, role-based data security controls, time tracking, document automation, email management and more. A mobile app and a secure client portal are also available to facilitate communications. The solution enables users to automate deadline tracking through the use of rules based calendars and helps in client intake and relationship management specific to different areas of law (PI, family, estate planning, civil...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

AbacusLaw Pricing

Contact CARET to schedule a demo.

Starting price: 

$69.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Time Tracking and Automated Billing

AbacusLaw Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

3.5

Functionality

4

Most Helpful Reviews for AbacusLaw

1 - 5 of 373 Reviews

Marie

Law Practice, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

All the Bells and Whistles

User Profile

J. Michael

Verified reviewer

Legal Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Customizable Software and Amazing Support

Every single person I've dealt with at Abacus, from initial sale to professional services to tech support, has been patient, professional, knowledgeable, and effective. I've dealt with too many companies who virtually disappear after making the sale. The people at Abacus are nothing like that; their service and support are first rate.

PROS

The software uses a customizable database structure, so you can create or modify forms and fields to make them relevant for the types of cases you handle. In areas where aspects of the program are not wholly intuitive, Abacus's knowledge base and online instructional videos are very helpful. Abacus tech support is amazing.

CONS

AbacusLaw links to MS Outlook, but not to any other email/calendar client (and I had to quit Outlook for another more reliable email/calendar solution because Outlook is extremely problematic in key, basic areas). I feel like I should be able to drop an email message from any email application -- or any file, for that matter -- into an AbacusLaw matter. I do wish the client portal (for exchanging documents with clients) were available.

Laiba

Law Practice, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

AbacusLaw

PROS

For me, the software runs without a hitch. There are many functions, some of which I haven't yet fully utilized.The scheduling tool is fantastic and very flexible to my needs. Most functionalities are simple to learn how to use. You can carry your job everywhere you go thanks to it.Additionally, the application has a fantastic client database with notes .

CONS

This software usage is effective. apart from The only drawback I can mention is that updating can occasionally be a horrific experience.

Vendor Response

Laiba, thank you so much for taking the time to leave a review of AbacusLaw. We love hearing from happy customers like you!

Replied May 2023

Lindsey

Legal Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed November 2019

Hands down would NOT buy

I would highly recommend choosing a different case management software. The program does not feel like it was designed by attorney's, and the company clearly wants to lock users in to a long term contract because they know their product is inferior and it is the only way they can retain their customer base.

PROS

I really have not found anything I like about this software. If I had to pick something, I would say the timer function works fairly well.

CONS

This software is the worst case management software I have used. The software repeatedly freezes and it is not intuitive or user friendly. Billing, which ties into AbacusAccounting, is extremely difficult to use. Unlike in other software, you cannot just edit a pre-bill with ease. It also lacks the integration that other software has. When you take into account the long term contract of five years, the inability to terminate that contract without buying it out, and the terrible customer service, the product actually costs you more than any time you would theoretically save using it. Furthermore, you are permitted to add users but never to cancel a user, effectively meaning if your Firm face a downturn, you would still be locked in to pay for users no longer with the Firm.

Reason for choosing AbacusLaw

At the time, we did not know of many other options that were available.

Vendor Response

Hello Lindsey, We're sorry to hear you're experiencing issues with AbacusLaw. We want every user to see the benefits of our products and design our offerings with your interests in mind. One of the best ways to make the most of your technology and see positive ROI is to invest in product training. Your customer success manager will be reaching out to you soon to check in and escalate any issues to our Support team. All the best, The team at AbacusNext

Replied November 2019

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Great legal software

It's been very good for our firm, as it really has great calendaring and reminder features. The user interface is very easy to understand and assists all of us with keeping the pleadings, documents and correspondence well-organized. I had one issue and the tech support assisted me immediately and then followed up to make sure my issue had been resolved.

PROS

I really enjoy how easy this software is to use by everyone in the office, attorneys. paralegals, and assistants. The software enables our office to keep our clients' files very organized and easily accessible. The calendaring is essential to our litigation practice as everything is streamlined and managed in a very logical manner. I am an attorney and the technology is geared for all of the legal professions and types of practices.

CONS

It has so many great features that i have not been able to utilize it to its full capacity as of yet.