All Quickbooks Online Reviews

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Eugene

Food Production, 11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2024

Quickbooks Online Review: Easy To Use!

User Profile

Kurt

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

I Love the Access I have with Quickbooks Online

As I already said, I love the direct access to my numbers and the added reporting that has allowed me to better run my company by quickly getting insights I need. It's a lot easier for customers to pay online and I'm finding more and more of the moving that direction vs. sending in checks, so it's good that we are set up in this way now.

PROS

I started using desktop Quickbooks back in 2000 right after I first started the company. As a single-person company at first, I got used to being in the books almost every day. As we grew we added an in-house Bookkeeper. A few years ago I relocated the company to a different area and we kept our Bookkeeper who stayed in the original area. I really missed having direct access to the numbers so last year I switch to Quickbooks Online and I love it. In addition to having direct access to the numbers I need, it has a lot of other functionality and reporting that I really like. It's also great for clients to easily pay the invoices online. It's making a night and day difference. Support has been great as well.

CONS

It's definitely very expensive to be paying a pretty high fee every month - especially compared to the desktop version where we bought it and were good for years to come. It's definitely worth it but I'd be more of an evangelist if the pricing was a little easier on the pocket book.

Reasons for switching to Quickbooks Online

Switched from Desktop since our Bookkeeping is remote so I could get direct access to the company's financees.

samantha

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2024

small bus user

in all a good experience, i did move to another software which i wont name, and soon moved back because it wasnt user friendly at all

PROS

easy to follow and understand all aspects that are needed in a small business. Reports are easy to use and can follow the links to show more details if needed

CONS

inability to adapt documents to show certain fields of information

Reasons for switching to Quickbooks Online

it wasnt user friendly and the transactions werent clear for someone who isnt accounting trained

Samuel

Internet, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed February 2024

No support whatsoever

Abysmal. We've experienced too many bugs, and they lost our payroll data with no resolution in sight.

PROS

It has most of the features we need, and doesn't feel like a compromise compared to a desktop app. It's initially easy to set-up and use.

CONS

It's extremely buggy, and the support is non-existent. Modules stop working entirely, like the whole payroll system, and it can take weeks or months before the issue is resolved. Think about that for a second. Their support is horrendous; they do not call back when they say they will, and will never let you speak with a supervisor or anyone who could possibly escalate your ticket. Every time you call back, you're starting from scratch; The bottom-line is, when something goes wrong, no one is ever held accountable, and you are on your own. Also note that the US and Canadian instances are a completely different product, and so it's difficult to find 3rd party plugins that work with your geographical region.

Reasons for switching to Quickbooks Online

We wanted a cloud-based solution for ease of use and easy of deployment

Melidee

Civil Engineering, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed December 2023

Quickbooks for Civil Engineers

PROS

Accessibility - able to work remotely from anywhere.

CONS

Customer service - or lack thereof. Unable to resolve issues, especially with payroll.

Reasons for switching to Quickbooks Online

Accessibility and to sync with invoicing platform

Angelina

Retail, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2024

Best quick book

Calculating other online books, finding QuickBooks for business and having the utensils. QuickBooks is the easiest to use and you get more money and get your taxes done when you need to do your own taxes.

PROS

Saving money and learning to save and make a little money

CONS

Compared QuickBooks pricing was the easiest decision for my online accounting software. And I can cancel at any time, but at this time do not need to cancel.

Reason for choosing Quickbooks Online

Spoke to others who had used QuickBooks online. And there were reviews were higher than all other online hardware.

Reasons for switching to Quickbooks Online

Because it wasn’t describing step-by-step, what I needed for my business and personal taxes

User Profile

Maureen

Verified reviewer

Accounting, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed February 2024

Quickbooks Online (QBO)

For very small companies it's a suitable option. But it is significantly slower and limited than their desktop version.

PROS

Cloud storage, access to multiple users simultaneously.

CONS

Reports are much more limited than QB Desktop.

Charline

Hospitality, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

easy to use

Good and happy, solid system, good support as well

PROS

The mileage tracking, online invoicing, expense reports

CONS

Not always easy to integrate app purchases

Reason for choosing Quickbooks Online

Recommended by others who use QB already

Edna

Consumer Services, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

QuickBook Easy

PROS

Quick books online and offline are both very easy to use, and surely are user friendly.

CONS

The only challenge was to change the currency cause the company I worked with was in South Africa.

Muhammad

Animation, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Market place

I have a wonderful experience and I enjoy a lot

PROS

Really helpful, easily find out and very strong

CONS

I like the way they design it and they made it

Sandra

Accounting, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Easy to use

PROS

Very user friendly and easy to follow. I would recommend this to other accountants who have a large client base.

CONS

It does sometimes take a while to download reports

Gloria

Consumer Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed November 2019

Perfect for small business

Quickbooks is great because I don't have a pile of receipts to type in. I can upload my transactions directly from my bank and code them as they are uploaded. I use it for tracking income and expenses, sending invoices and running reports. I love the payroll function which saves me money because I don't have to pay the accountant to file my tax documents.

PROS

I like being able to use the online service where I can log in anywhere I have internet access. This gives me the option to work remotely.

CONS

The banking function is good, but it takes several days to sync up to my online banking balance (doesn't show charges until they are posting, and doesnt download pending ones)

Reason for choosing Quickbooks Online

It was a great all in one product at a price that fit my budget

Reasons for switching to Quickbooks Online

My accountant suggested I use Quickbooks because they have capability to file state and federal forms.

Vendor Response

Hi there, Gloria. We know managing a business doesn't always happen behind a desk. It's great to hear you've been able to easily complete accounting tasks while on the go. You can count on us to have your back for years to come! To find out more about updating your bank feeds in QuickBooks, we recommend this article: https://quickbooks.intuit.com/learn-support/en-us/change-bank-account/how-to-manually-update-bank-accounts/00/186436 Thanks for taking a moment to leave a review! Morgan, The QuickBooks Team

Replied November 2019

Bryant

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

Makes my job a ton easier

I like Quickbooks. The company name does make sense... you do everything quickly lol. I haven't had a single issue other than the invoicing problem. I did spend more than enough time with their customer service which was a pain in the butt but the rep was really friendly and helped me get it sorted out. If I could recommend Quickbooks to a new or seasoned business owner, I definitely will! It looks expensive and hard to learn but honestly, it's much easier to navigate than it looks!

PROS

I was hesitant at first since I didn't want to go the everything electronic route. My wife was doing all of the tax stuff so I just gave her the okay and made the purchase. I now do everything minus invoicing through Quickbooks. Everything is streamlined for me and I realized how much time I was truly losing by doing everything through Excel and calculating by hand. My wow moment was watching my time being cut in half literally by just snapping a photo of a receipt after connecting my bank account then adding details on the purchase... that's it!

CONS

Now... the invoicing part I'm just not fond of. There was an error with a payment and Quickbooks kept kicking back a payment a client had made. I ended up just going through Paypal Business and setting up my invoices through there and attached my Paypal account to Quickbooks to make things easier on myself. If invoicing was different, I would be 100% with Quickbooks.

Reason for choosing Quickbooks Online

It just made more sense to use Quickbooks. There's really no middle man and the cost to me is far less than it would be had I paid someone to do what Quickbooks does.

Reasons for switching to Quickbooks Online

Streamlining and time

karie

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2022

QBO Accountant

Overall, I am happy with the product. they also have live chat now, and they can call you if you need to talk to someone. Customer service definitely is great improvement over the years. It is big for me because I refuse to work with any software company that I cannot talk to anyone (hint hint Zenefits). And most of the time they get it resolved over the chat. Recommended

PROS

Love the bank matching function, makes the bank reconciliation 10x better if you do it right. It's very easy to navigate the system, for beginners, it's the easiest system I used so far for them to pick up. Make sure if you set up, you don't use the simple cheapest version if you own a business tho, it's cheaper but the reporting is not as good as essential and above. I have implemented qbo for all my small clients that doesn't need a big system for POs

CONS

I have mixed feeling about the auto categorization, some bookkeepers gets lazy and thinks it's correct and just click add, which half of the time can be wrong especially when it comes to use project and classes. it's a great function to make our lives easier, but also makes people lazier. I made sure to train my employees to not get lazy and check every transaction

Reason for choosing Quickbooks Online

Reporting and user experience

Reasons for switching to Quickbooks Online

Xero is not as easy as QBO also all my clients are using QBO

Daniel

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Great product for in-house or outsourced bookkeeping

I use the software every day for hundreds of clients across the country. Intuit is constantly working to improve the app and they are definitely the best company partner I have had.

PROS

Fast, Secure, Easy to use software with a lot of features.

CONS

It would be great to set default views of columns / headings on the basic GL report, or Profit & Loss - example to show debit and credit columns separately by default.

Reason for choosing Quickbooks Online

Ease of use for both client and bookkeeper

Reasons for switching to Quickbooks Online

Technological advantage with QuickBooks' ability to integrate other cloud-based applications. No more worry about computer damages, upgrades, hard drives, etc.

Jaydra

Accounting, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed March 2023

It mostly does with you need with only minor annoyances

Overall, it's a great product to create and send invoices, manage the bookkeeping and accounting for the company, and run payroll. As long as we don't ask it to talk to other apps, it does a pretty good job.

PROS

The ability to access my company books from anywhere I can connect to the internet is very valuable. It's easy to invite the bookkeeper and the tax preparer to access the company books, and it's great to be able to give them access without having to create them log-ins like other staff.

CONS

Most of the integration features don't work well. QBO as an independent accounting product works very well, and the bank feed connection works fairly well. Every other integration (like Quickbooks Time) is buggy and fails occasionally causing extra work to fix duplicates and add missing entries.

Reason for choosing Quickbooks Online

QBO is a more accounting-fluent product than Wave. Wave groups things together in ways that are not helpful from an accounting perspective. QBO allows a greater degree of granular data, which is important.

Reasons for switching to Quickbooks Online

We switched from Desktop to have the ability to access our books from anywhere with an internet connection.

Brandon

Mechanical or Industrial Engineering, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed January 2024

Company Changes make past reviews irrelevant. Stay Away!

I have had QuickBooks for about 7 months and have been on calls with customer service for over 100 hours. The product was likely good at one time based on the reviews but they are constantly reprograming it and creating issues. All appear to be around driving people to use their other paid services like QuickBooks time and payment processing etc. Their greed for driving you to pay more has broken the core functions of the platform.

PROS

There is a lot of online discussion about QuickBooks so when you run into questions or issues you can often google and find some answers. This is very necessary because the customer support is terrible. The link to your bank accounts works very well and helps keep your books in order.

CONS

QuickBooks has been upgrading the user experience the entire time i have had the product. What this means is they reprogram how things work every few weeks. On top of having to learn how to navigate the software they do NOT betta test any of the new programming. There are bugs and issues all the time. For example, they have a bug that does not allow you to add billable time to a project since a programming change September 2023. Now January of 2024 and it is still not fixed. There is no way to charge my time (professional services) to my clients rendering QuickBooks useless. Other issues are estimates go out in emails that say invoice. All invoices have a pay here button that goes to a dead link. These issues are constant and there is no support. You put in a ticket and they say you must wait until it is fixed. there is no way to contact anyone, get a status update, or move the process along. You are just supposed to wait for months hoping they fix it.

Reason for choosing Quickbooks Online

i chose QuickBooks because of their long history and track record of positive reviews. along with the plethora of online forums and help. Unfortunately i did not know the company was going through a major reprogramming of their software.

Terry

Verified reviewer

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

Accounting at your fingertips anywere

My experience with Quickbooks online has been mostly positive. I find the best thing is that I can just pull up the software on the web, or in the app on my phone and take care of business while I am out on the road doing service calls.

PROS

I like that I can access my information while I am out on the road. It's also a bonus that it integrates with my ticking software so that I can just export the information from that and it syncs right into Quickbooks online. I also depend on the ability to input and scan expense receipts so that I don't have to do it when I get home.

CONS

The price is a little hard to swallow when coming from the desktop version of Quickbooks for so many years. Also there are some features that is in the Desktop version that hasn't been implemented yet.

Reason for choosing Quickbooks Online

I chose Quickbooks Online over the alternatives because it was supported by my other software as well as I was familiar with Quickbooks desktop already.

Reasons for switching to Quickbooks Online

I made the switch to Quickbooks online to help with not having to come back to the office after a long day and still have to input stuff into the desktop software. Now I can just go home with peace that the information is already there.

Vendor Response

Hey there, Terry! We deeply appreciate you taking the time to write your review, and we're so glad to hear that transitioning to QuickBooks Online has helped simplify your daily work-flow! If you need anything or have questions in the future, feel free to get in touch through the Help (?) icon in-account. You can also reach out through our QB Community: (quickbooks.intuit.com/community) Or on our Social Media pages for support as well! All the best! -Faith, The QuickBooks Team

Replied November 2021

David

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

If you have < 10 EEs and need time billing, there are better options

Overall, it's the best thing out there. Unfortunately, Intuit works tirelessly to increase the revenue they get from each customer. Not by adding functionality; but by deprecating features and moving them to higher tiers of the product.

PROS

QBO was wonderful prior to their acquiring TSheets, and deprecating their built-in time tracking. If you don't do time-billing, then QBO is still great.

CONS

As of this review - 2 years after they acquired T-sheets; the level of integration is very poor. Instead of waiting to introduce the product after the integration is finished, Intuit chose to deprecate a very nicely defined time billing feature and replace it with something that requires a lot more work. You cannot see the status of your billables until you review and approve the hours in t-sheets; and then export it to QBO. If you want to see a tabular summary of the billable hours in T-sheets, the only option is to export to csv! Your QBO dashboard only shows what has been approved and exported from T-sheets. The entire process is extremely cumbersome, kludgy, and frustrating. And - did I mention you have to pay more to be able to allow your employees to enter their time. That used to be included in the price. Also - beware, Intuit regularly increases the cost of using the product. It's now double what I started with. They play a shell game with repackaging by deprecating features from the current version to drive you to the more expensive version.

Reason for choosing Quickbooks Online

I can't remember. I think it was the lack of time billing.

Reasons for switching to Quickbooks Online

I had been on QB since the 90s. Moved to QBO in 10s. Tried Wave for a year due to the frustration mentioned above. But, switched back because, even with all the issues; QBO is still the best out there.

User Profile

Edward

Verified reviewer

Management Consulting, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed June 2021

Really...what choice do you have? Nobody ever got fired for going with IBM...or QuickBooks...

We primarily use QuickBooksOnline to generate and track invoices, as well as "keep the books" (General Ledger). It does these things well, but the learning curve is steep and I often find myself wondering why it does not have an obvious feature (like - why can't I get a subtotal within an invoice? Why can't I sort items within the invoice before making it final?). Beyond that, I have found the service / support to be lacking, and I am not at all keen about the fact that they incrementally increase the price once you are committed to using their product. Can I recommend? I suppose, but it would be a lukewarm recommendation. Really, it comes down to the fact that once your business is too large to use Excel for invoicing and General Ledger, QuickBooks is the defacto standard. I do not love it, but I don't hate it - yet. If they keep raising the subscription fees though, they will push me into doing some research for a replacement.

PROS

It does what it does well, and it is the standard, so you don't have to worry about acceptance or compatibility issues with your clients or with your financial institutions, nor with your accountant and / or bookkeeper.

CONS

Just because it is the standard doesn't make it the "Gold Standard"; it does the basic things you need it to do, but I often find myself wondering why some obvious functionality is missing, despite the fact that the learning curve is steep. And...they have a sneaky way of repeatedly raising the subscription fees once they have you committed to their product.

Reason for choosing Quickbooks Online

It is the standard. When you cross the threshold of needing a bookkeeper and / or accountant, they will know QuickBooks.

Reasons for switching to Quickbooks Online

Need more robust functionality

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

Great accounting software for small & large businesses

I use QBO for my own tax practice bookkeeping as well as for my clients. I use it daily to keep up with my firm and my clients. We all use the bank feed to facilitate automatic entry of as much data as possible.

PROS

QBO allows users to easily enter their financial transactions. It even has the capability to enter most transactions for the user from the bank feed. You can let QBO import your bank activity and use rules that you set up to code the transactions appropriately. It makes reconciling your bank statement a complete breeze!

CONS

There are some issues with payroll that can only be corrected by calling in to Customer Support. I find this annoying when I personally know and understand how the correction needs to be made. I do, however, understand that not everyone understands the ramifications of making corrections.

Mohammad Ismail

Business Supplies and Equipment, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

The Accounting SoftWare for a Medium Business Enterprise

5 Stars Excellence

PROS

1. Quickbook is a Friendly Software and easy to understand and easy to use for daily tasking activities. 2. It Contains PROJECTS thar will help you organized your Contracts and Project undertaken, it will give you the calculation of profits and Earnings, You will determine too your looses on its projects and will help you understand how did you lost for a certain projects. 3. QB helps you to organized your Business Intruments, such as Purchase Order Issuance, Delivery Note issuance, You can make Sales Order Acknowledget for new Orders you received from each Customers. 4. And Since it is an Accounting Software it will help you to Organized almost everything a Big Company needs to records such as making Journal entries, Creating Chart of Accounts, Organizing Products Inventory, Creating Product Entries for Pricing purposes, It will Records the Cost of Sales and Cost of Purchase. 5. For Contracts Services it will help you calculate the Manhour Cost of each Employees reporting to complete thier Jobs in a Certain Contracts or Jobs Undertaken that requires a specific Project Completion. 6. Quick is Superb and Easy to use, and it is also inter-active as if you are talking to live person because it contains an Artificial Intelligence to remind you that a certain transaction had been duplicated for example and when you need to amend something inside the System it will automatically ask you if you wanted to continue & retains attachments in your file, Recurrence Tasks is available too

CONS

1. Online Traffic only, Needs to restart

Brian

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed July 2023

Slow to improve and major adjustment from desk top.

The transition from desk top to on line was pretty rigorous. I like most of the functions of the platform and there are lots more tools on this platform than the desktop.

PROS

I like being able to work from home, office, or on the road. The W-2 printing is easier and filing automatic tax documents is very nice.

CONS

We have a recurring issue with Quickbooks online in regards to our sales tax. We have spent hours on the phone with their online help desk to no avail. Each County in Missouri is able to adjust their sales tax rate every election cycle. The Intuit team is unable to get the tax rates to match actual amounts. Our rate adjusted up 18 months ago and I am still manually having to input the sales tax on every invoice. Intuit automatically inputs your location and will not allow you to adjust. Consequently, I have under collected my sales tax every period since the local rate changed. They won't adjust to the correct amount and I am not a perfect robot who always remembers to adjust each ticket from the automatic input tax to the actual.

Reason for choosing Quickbooks Online

We have used Quickbooks for decades and are familiar with their products.

Reasons for switching to Quickbooks Online

To allow me to work from multiple locations.

Robin

Accounting, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed September 2023

One of the best available but room to improve

I love Quickbooks, their platform is the most user friendly and i love some of the functions. I just wish they would work to improve existing bits rather than trying to keep up by bringing in new softwares.I would prefer you fixed the bank feed issues ahead of tax software. I would prefer support were much more helpful rather than spend 30 mins to tell me they cannot fix my issue or are not sure how.

PROS

I like the ease and speed of QuickBooks, the set up is easy and quick and overall clients seem to pick it up quite quickly

CONS

The integrations are buggy and they are slow to react. There have been issues with Amex feeds for months but their support is awful at fixing or dealing with it

Reason for choosing Quickbooks Online

Ease of platform use and user friendliness

Reasons for switching to Quickbooks Online

Easy to do and worthwile

Cornelius

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed May 2019

Buyer Beware

The online version is a decent product but I am sure there are other online accounting software packages that provide the same or much more. Dealing with the online accountant customer service department is a total waste of time. Their management team seems to be concerned with their numbers more than customer appreciation. Terrrrrible! My advice: "Buyer beware!"

PROS

The ability to assign classes in creating rules for the electronic bank transaction imports. The desktop version does not offer that function. It's sad because I know that if the QuickBooks Online software code writers can create that functionality in the online version, then they certainly should be able to create that functionality for the desktop versions which most subscribers have been using for decades now.

CONS

The unexpected price hikes on your account without formal notification or fair warning. Quickbooks has probably been the worst software vendor in that they always find a way to raise your rates by using creative and deceptive means such as switching online account holders and their client accounts to the Advanced Online version as a trial run without the account holders authorization. They leave the burden on the account holder to cancel the Advanced version trail for each of their online client accounts, which most account holders are not even aware that their clients have been switched. Terrrrrible! I'm sure there are laws that prohibit this type of deceptive behavior. Currently I am switching most of my clients back to the desktop versions until I can find an alternative Accounting software that my clients and I can appreciate.

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