Thread Legal
About Thread Legal
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Most Helpful Reviews for Thread Legal
1 - 5 of 34 Reviews
Bernice
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Full of information, and very good Customer Service
Overall, it's great. The ease of retrieving information, and adding files, etc makes it worthwhile. It's also very refreshing to know if you have an issue, the response time is so quick and the guys that call are lovely.
PROSThe speed of response if we have any issues. The fact you can also 'personalise' your own Thread screen to suit your own purposes is great.
CONSThe Billing and Costing area is very hard to use properly - it's just not simple enough for us.
Reason for choosing Thread Legal
There was the option for a weekend 'changeover', so less disruption, and our IT company also put in a good word.
Reasons for switching to Thread Legal
It was generating a few errors, and also because that particular company was changing and will be phasing out it's Case Management system in the future. (We switched from eXpd8 but it wont' let me put it in the bar above!
Vendor Response
Dear Bernice, Thank you for sharing your experience with Thread Legal Software. We're delighted to hear about the positive impact our customer service and the personalization options have had on your practice. It's great to know our quick response times and friendly team have made a difference for you. We take your feedback on the Billing and Costing area seriously. We strive to make every aspect of our software as user-friendly as possible, and we acknowledge there's room for improvement in this area. Your input is invaluable as we continuously work on enhancing our platform to better meet the needs of our users. We're thrilled that the flexibility of our weekend changeover and the recommendation from your IT company contributed to your decision to choose Thread Legal. We look forward to continuing to support your firm's success and addressing any challenges to make your experience even better. Thank you for choosing Thread Legal and for your constructive feedback.
Replied March 2024
Marcin
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2023
Thread in our office
It helps running the office to the extent that I cannot imagine running without it. We survived COVID lock-downs thanks to the fact that we introduced Thread in time before it happened. That's how good it is.
PROSI like the it seamlessly works with the Office package, how it picks up emails from Outlook and produces Word documents. I very much like the way it creates booklets / bundles. It certainly helps to have a responsive team of developers on the other end who listen to your suggestions. The phone messages, the office documents circulation and so on are very much improved thanks to Thread.
CONSThere are some functionalities that do not work the way I would like, e.g. Tasks or Scanned Items.
Reason for choosing Thread Legal
I was familiar with the concept and the company behind it.
Reasons for switching to Thread Legal
The previous product was simply outdated.
Vendor Response
Dear Marcin, Thank you for your comprehensive review and for highlighting how Thread has become integral to the functioning of your office. We're thrilled to hear about the seamless integration with the Office package and how our features, like email synchronization and booklet creation, have positively impacted your workflow. It's great to hear that Thread played a crucial role during the COVID lockdowns for your office. Your feedback about tasks and scanned items is invaluable, and we take your suggestions seriously as we strive to improve our functionalities. We're committed to continuous development and ensuring our platform meets your evolving needs. Thank you for choosing Thread Legal and for trusting our team and software.
Replied March 2024
Wendy
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
Excellent potential, but not there yet
It has definitely made our job a lot easier in many respects, however it is also very frustrating at times.
PROSCloud-based and integrated with Office 365. Very easy to make templates. Developers are responsive to suggestions and many of ours have been implemented.
CONSIt's not at all intuitive so intensive training is necessary. There are numerous bugs and aspects of it regularly become unusable. Impossible to opt out of some "new features" that don't suit us. Visually it is quite unattractive. No mobile app and its mobile website is very difficult to work with.
Reason for choosing Thread Legal
The others were not cloud based
Reasons for switching to Thread Legal
Thread had more of the features that we needed.
charles
Law Practice, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Thread Legal Review
generally good. Did not get fully onboarded
PROSbased on office 365 and we are a Microsoft shop
CONSStill in development. Needs a better interface fore ios or android use on cell phone as we use phone a lot for to check or add to calendar and contacts
Reasons for switching to Thread Legal
time matters went downhill after Lexis acquired it and became unreliable
Vendor Response
Dear Charles, Thank you for your valuable feedback and for choosing Thread Legal, especially given your firm's alignment with Microsoft technologies. We're glad to hear the integration with Office 365 is beneficial for you. We acknowledge your concerns about the mobile interface and are actively working on enhancing our iOS and Android applications to better support your needs on the go. We regret to hear about the onboarding experience and are here to assist further to ensure you fully leverage Thread Legal's capabilities. Your insights are crucial to our continuous improvement.
Replied March 2024
Temwaninge James
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Thread Legal Review after 2 and half years of usage
Overall, the experience with Thread has been awesome!
PROSIt acts as a back up for all of the law firm's hard copies and the fact that it works in unison with Microsoft packages, makes our daily work way much easier such that it is very easy to shift from Outlook to the Calendar to other packages such as Word.
CONSWhat I have liked the least is the lack of integration of Thread with other billing Software such as TSheets from Quickbooks, which we use to record time entries for our legal staff as well as run bills/invoices. The second thing to work on is that the technical team at Thread Legal have made the "Description" field under "File Details" not searchable, which has made seaching of matters quite difficult because we include extra information in the stated field.
Reason for choosing Thread Legal
The integration of Thread Legal and Microsoft Office 365. This is a great combination. (I have personally used other document management software while working with ither law firms and i can attest to the fact that this integration of Thread Legal and Microsoft Office 365 is a great selling point as it is very unique).(For the question on help when implementing Thread below, [sensitive content hidden] from Thread Legal was phenomenon in guiding us).
Vendor Response
Dear Temwaninge James, Thank you for your comprehensive review and for being a valued member of the Thread Legal community over the past 2.5 years! We're thrilled to hear about the positive impact our integration with Microsoft packages has had on your daily operations. It's fantastic to hear that the integration between Thread Legal and Microsoft Office 365 stands out as a unique and beneficial feature for you. We're constantly working to enhance our platform and integrations, and we'll certainly consider how we can improve these aspects to better support your needs. We appreciate your feedback and are committed to continuous improvement to ensure our software meets and exceeds your expectations. Thank you for choosing Thread Legal and for your ongoing support.
Replied March 2024
