All Thread Legal Reviews
1-25 of 34 Reviews
Sort by
Bernice
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Full of information, and very good Customer Service
Overall, it's great. The ease of retrieving information, and adding files, etc makes it worthwhile. It's also very refreshing to know if you have an issue, the response time is so quick and the guys that call are lovely.
PROSThe speed of response if we have any issues. The fact you can also 'personalise' your own Thread screen to suit your own purposes is great.
CONSThe Billing and Costing area is very hard to use properly - it's just not simple enough for us.
Reason for choosing Thread Legal
There was the option for a weekend 'changeover', so less disruption, and our IT company also put in a good word.
Reasons for switching to Thread Legal
It was generating a few errors, and also because that particular company was changing and will be phasing out it's Case Management system in the future. (We switched from eXpd8 but it wont' let me put it in the bar above!
Vendor Response
Dear Bernice, Thank you for sharing your experience with Thread Legal Software. We're delighted to hear about the positive impact our customer service and the personalization options have had on your practice. It's great to know our quick response times and friendly team have made a difference for you. We take your feedback on the Billing and Costing area seriously. We strive to make every aspect of our software as user-friendly as possible, and we acknowledge there's room for improvement in this area. Your input is invaluable as we continuously work on enhancing our platform to better meet the needs of our users. We're thrilled that the flexibility of our weekend changeover and the recommendation from your IT company contributed to your decision to choose Thread Legal. We look forward to continuing to support your firm's success and addressing any challenges to make your experience even better. Thank you for choosing Thread Legal and for your constructive feedback.
Replied March 2024
Marcin
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2023
Thread in our office
It helps running the office to the extent that I cannot imagine running without it. We survived COVID lock-downs thanks to the fact that we introduced Thread in time before it happened. That's how good it is.
PROSI like the it seamlessly works with the Office package, how it picks up emails from Outlook and produces Word documents. I very much like the way it creates booklets / bundles. It certainly helps to have a responsive team of developers on the other end who listen to your suggestions. The phone messages, the office documents circulation and so on are very much improved thanks to Thread.
CONSThere are some functionalities that do not work the way I would like, e.g. Tasks or Scanned Items.
Reason for choosing Thread Legal
I was familiar with the concept and the company behind it.
Reasons for switching to Thread Legal
The previous product was simply outdated.
Vendor Response
Dear Marcin, Thank you for your comprehensive review and for highlighting how Thread has become integral to the functioning of your office. We're thrilled to hear about the seamless integration with the Office package and how our features, like email synchronization and booklet creation, have positively impacted your workflow. It's great to hear that Thread played a crucial role during the COVID lockdowns for your office. Your feedback about tasks and scanned items is invaluable, and we take your suggestions seriously as we strive to improve our functionalities. We're committed to continuous development and ensuring our platform meets your evolving needs. Thank you for choosing Thread Legal and for trusting our team and software.
Replied March 2024
Wendy
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
Excellent potential, but not there yet
It has definitely made our job a lot easier in many respects, however it is also very frustrating at times.
PROSCloud-based and integrated with Office 365. Very easy to make templates. Developers are responsive to suggestions and many of ours have been implemented.
CONSIt's not at all intuitive so intensive training is necessary. There are numerous bugs and aspects of it regularly become unusable. Impossible to opt out of some "new features" that don't suit us. Visually it is quite unattractive. No mobile app and its mobile website is very difficult to work with.
Reason for choosing Thread Legal
The others were not cloud based
Reasons for switching to Thread Legal
Thread had more of the features that we needed.
charles
Law Practice, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Thread Legal Review
generally good. Did not get fully onboarded
PROSbased on office 365 and we are a Microsoft shop
CONSStill in development. Needs a better interface fore ios or android use on cell phone as we use phone a lot for to check or add to calendar and contacts
Reasons for switching to Thread Legal
time matters went downhill after Lexis acquired it and became unreliable
Vendor Response
Dear Charles, Thank you for your valuable feedback and for choosing Thread Legal, especially given your firm's alignment with Microsoft technologies. We're glad to hear the integration with Office 365 is beneficial for you. We acknowledge your concerns about the mobile interface and are actively working on enhancing our iOS and Android applications to better support your needs on the go. We regret to hear about the onboarding experience and are here to assist further to ensure you fully leverage Thread Legal's capabilities. Your insights are crucial to our continuous improvement.
Replied March 2024
Temwaninge James
Legal Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Thread Legal Review after 2 and half years of usage
Overall, the experience with Thread has been awesome!
PROSIt acts as a back up for all of the law firm's hard copies and the fact that it works in unison with Microsoft packages, makes our daily work way much easier such that it is very easy to shift from Outlook to the Calendar to other packages such as Word.
CONSWhat I have liked the least is the lack of integration of Thread with other billing Software such as TSheets from Quickbooks, which we use to record time entries for our legal staff as well as run bills/invoices. The second thing to work on is that the technical team at Thread Legal have made the "Description" field under "File Details" not searchable, which has made seaching of matters quite difficult because we include extra information in the stated field.
Reason for choosing Thread Legal
The integration of Thread Legal and Microsoft Office 365. This is a great combination. (I have personally used other document management software while working with ither law firms and i can attest to the fact that this integration of Thread Legal and Microsoft Office 365 is a great selling point as it is very unique).(For the question on help when implementing Thread below, [sensitive content hidden] from Thread Legal was phenomenon in guiding us).
Vendor Response
Dear Temwaninge James, Thank you for your comprehensive review and for being a valued member of the Thread Legal community over the past 2.5 years! We're thrilled to hear about the positive impact our integration with Microsoft packages has had on your daily operations. It's fantastic to hear that the integration between Thread Legal and Microsoft Office 365 stands out as a unique and beneficial feature for you. We're constantly working to enhance our platform and integrations, and we'll certainly consider how we can improve these aspects to better support your needs. We appreciate your feedback and are committed to continuous improvement to ensure our software meets and exceeds your expectations. Thank you for choosing Thread Legal and for your ongoing support.
Replied March 2024
Carmen
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2020
Thread overall
It is a good experience when it does not freeze and has all its functions.
PROSI really like the home page where you can see the latest info on new emails on files, the files you recently used and the important website links. Templates are very useful and also the preview when you click on a file in activity and doing a brief.
CONSNot being able to use the full functionality such as scanning post and assigning to file, not being able to use the email in thread to send and receive attachments without the worry of it not going out or going in the unassigned emails, not being able to rename and date an attachment before dragging it in the thread add on to the file. Customizing fields I found a bit tricky. Not being able to use the call option if a client rang and being on the file.
Reasons for switching to Thread Legal
Clio did not have the full functionality of our law practice needs.
Vendor Response
Dear Carmen, thanks for leaving us such a wonderful review. We are thrilled that you are enjoying your Thread experience; our team will definitely be delighted to read what you wrote. You can indeed rename attachments and it's also possible to use the call option when working on a file, so I will be in touch to give you assistance with both functionalities in more detail. Talk to you soon - Barbara, Client Experience Consultant.
Replied June 2020
marco
Law Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
great value and functionality
love it, excited to keep learning how to maximize its use.
PROSeasy to set up and scale. easy to use and effective at matter management and client management. potential for additional functionality.
CONSsome aspects are more complicated than necessary, for example setting up new matters for existing clients. the one suggestion i have is, the service seems to have been created with litigation and certain other specific areas of law in mind, wherewas i dont know why that is necessary - the service is flexible enough that we can name fields as we like, and that is very useful, but not all law firms do the specific types of laws that you have built into the initial core. so my recommendation would be to make it more agnostic and let the law firms define what the legal fields are.
Reason for choosing Thread Legal
chose it because of its combination of effective functionality, ease of set up and use and good value proposition
Vendor Response
Dear Marco, Thank you for your thoughtful review and valuable feedback. We're thrilled to hear about the positive impact our software has had on your matter and client management processes, as well as the ease of setup and scalability. Your insights regarding the customization and initial setup for various types of law practices are invaluable to us. We aim to serve a diverse range of legal fields, and your suggestion for making our platform more agnostic to support this flexibility is something we're keenly interested in exploring further. Rest assured, we're committed to continuous improvement and making our software as user-friendly and adaptable as possible. Your satisfaction and success are our top priorities, and we're excited to support your journey in maximizing the use of Thread Legal. Thank you for choosing us and for your constructive feedback.
Replied March 2024
Anna
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
Good product
Very positive.
PROSWe started using Thread in the office in March 2020. It helped us to improve our case management and allowed us to switch ti remote work if needed. It was crucial in light of Covid19 pandemics as we could continue our work smoothly. It is also very helpful to have an access to all files while in court on during the business trip without the need of taking heavy paper files with you. It is a very good all-in-one tool for case management, outlook, calendar and tasks. It has a nice and easy to navigate interface and most of the functions are very intuitive and can be operated after no or very little training. We see a lot of improvement in the last year so i look forward for next upgrades.
CONSThere are still few bugs showing one and again which are being taken care of the IT support team. It does not work well on Linux
Reasons for switching to Thread Legal
Remote work
Vendor Response
Dear Anna, thanks for leaving us such a wonderful review. We are thrilled that you are enjoying your Thread experience; our team will definitely be delighted to read what you wrote. We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and please remember we are always here to help.
Replied May 2020
Louise
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Administrator Review
Easy to use, easy to create new cases, customer service team always answer any queries promptly.
CONSWhen creating briefs 'bundles' can be can hard to put together. Files can be hard to 'read' chronologically if not renamed or 'bundled' correctly.
Vendor Response
Dear Louise, Thank you for your valuable feedback and for highlighting the strengths of Thread Legal Software, including its ease of use, efficient case creation, and responsive customer service. We appreciate your insights regarding the challenges of creating briefs and organizing files chronologically. Your feedback is crucial for us to enhance our platform's functionality and user experience. We are continuously working to improve our features and will consider your suggestions closely as we develop future updates. Thank you for being a part of the Thread community, and please continue to share your experiences and insights with us.
Replied March 2024
Brian
Legal Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Brian J McMullin Solicitors
Very good, we have had thread from its developmental stage and we have been impressed with the way it has developed.
PROSThe search function means that everything is so easy to find.
CONSTo be honest its quite difficult to find fault and any issues we have are quickly addressed by the team.
Reasons for switching to Thread Legal
We wanted something that is more user friendly
Vendor Response
Dear Brian, Thank you for your positive review and for your support since the early stages of Thread Legal. We're delighted to hear about your satisfaction with our search function and our team's responsiveness to your needs. Your feedback is invaluable as we continue to evolve and improve. We're thrilled to have met your need for a more user-friendly solution. Thank you for being a part of our journey and for your trust in us.
Replied March 2024
Mary
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2020
Thread Legal Software
I had lost some emails and was concerned about loss of data, and security
PROSIt is relatively early days for me, but I like the security of knowing that my files are backed up in the cloud and that I can access them everywhere on my phone. I see that the more information that is fed into the system, the better it performs. When the information is there, it does make creating documents quite fast and easy
CONSI am using the system less than 6 months, and at present, there remains a temptation for speed to simply use my old system, which did rely on copying over precedent letters etc. That is faster in the moment. I do understand that will improve by sticking with it. Creating templates I find to be a bit fiddly, and the categories for contacts are a bit limited in some respects - a common one required for Irish legal practitioners would be an engineer or architect and I have to use consultant as the category, because there is no appropriate option
Vendor Response
Dear Mary, thanks for leaving us such a wonderful review. We are thrilled that you are enjoying your Thread experience; our team will definitely be delighted to read what you wrote. As advised, it is indeed possible to add any contact type you wish (via Admin Settings in Thread) and if there is anything else like this you need assistance with, please don't hesitate to let us know. Thanks again for your kind words.
Replied May 2020
Alberto
Law Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Thread use for legal services
Es un programa facil de usar, para la gestión de los casos es versatil y por estar en la nube e integrado a Microsoft, es una herramienta amigable de productividad.
PROSSu integración con Microsoft Office y su manejo en la nube.
CONSLos reportes de estadísticas. Se hacen pero necesita mejoras.
Reasons for switching to Thread Legal
Necesitábamos un programa que tuviera como meta la evolución y mejoras constantes y que se integrara con las demás utilidades de la oficina con cloud computing.
Vendor Response
Dear Alberto, Thank you for your valuable feedback. We're pleased to hear you appreciate its integration with Microsoft Office and the advantages of cloud management. It's wonderful to know you find Thread easy to use, versatile for case management, and a friendly productivity tool due to its cloud-based nature and Microsoft integration. We're committed to making Thread even better for our users. Your input regarding the need for improvements in statistical reports is greatly appreciated and will be taken into consideration as we continually work to enhance our features.
Replied March 2024
Emma
Law Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2023
Very good system
Thread was the first case management system that we implemented in our office and we are still learning different ways to make our processes more efficient.
PROSThe ease at which you can check all of the matters in the office. The template feature is very good.
CONSDepending on the task it can take more clicks than seems necessary.
Reason for choosing Thread Legal
Both products did not have the familiarity of Microsoft office and appeared to cumbersome and over complicated.
Vendor Response
Dear Emma, Thank you for sharing your positive experience with Thread Legal! We're delighted to hear that the ease of checking matters and the utility of our template feature stand out to you. We understand your concern about the number of clicks some tasks require, and we're continually working on refining the user interface to make your workflow as efficient as possible. Your ongoing discovery of ways to enhance your processes using Thread is exactly what we hope for all our clients. The feedback about your preference for the familiar Microsoft Office interface over other products emphasizes the value of our integration efforts. We appreciate your support and are here to assist as you further explore Thread's capabilities.
Replied March 2024
Victor
Legal Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
What a great product.
Very positive experience to date. It continues to develop. Would love to see a proper project management tool integrated.
PROSThe Groups feature. Fantastic for managing large files with complex issues that might need to be identified quickly on a regular basis.
CONSTime billing feature. It is poor and we do not use it .
Vendor Response
Dear Victor, Thank you for your kind words and valuable feedback on Thread Legal. We're thrilled to hear about the positive impact the Groups feature has had on managing your large and complex files. Your input regarding the time billing feature is greatly appreciated, and we recognize there's room for improvement. We're committed to ongoing development and will consider your suggestion for a proper project management tool integration. We're delighted that your experience has been very positive and look forward to continuing to evolve in ways that support your needs.
Replied March 2024
Manuel
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Reseña DTA
Las utilidades que presenta Thread Legal se han convertido en la herramienta necesaria para nosotros los abogados debido a que facilita las operaciones del día a día, y existe aún más vínculos con mis compañeros sin necesidad de una presencialidad.
CONSHasta el momento no hemos tenido disgustos con la misma
Vendor Response
Dear Manuel, Thank you so much for your positive review! We're thrilled to hear that Thread Legal has become an essential tool for your legal practice, facilitating day-to-day operations and enhancing collaboration with colleagues, even remotely. It's fantastic to know you've experienced no issues with our software. We're committed to continuing to provide a reliable and effective solution for legal professionals like you. Your feedback is greatly appreciated, and we look forward to supporting your success into the future.
Replied March 2024
Wayne
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Best Software We Ever Had
Our practice could not survive without this software.
CONSNothing of note. This service is very easy to us and the providers are always accessible my phone immediately.
Vendor Response
Dear Wayne, Thank you for your outstanding review! We're incredibly gratified to hear that Thread has become indispensable to your practice and that you've found both our software and customer service to meet your needs so well. Your satisfaction and ease of use are our top priorities, and knowing that we've been accessible and helpful reaffirms our commitment to excellence. We're here to support you and look forward to continuing to serve your practice. Thank you for choosing Thread as your trusted partner.
Replied April 2024
Stephen
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
Good all rounder
Excellent on the round. It allows for easy workflows and is user friendly
PROScloud based and integrated with Microsoft
CONSBilling is not easy to use. It is not practical and can be cumbersome.
Vendor Response
Dear Stephen, Thank you for sharing your feedback. We're glad to hear about the positive aspects of using Thread, especially its cloud-based nature and Microsoft integration. We take your concerns about the billing feature seriously and are actively working to improve its usability and functionality. Your satisfaction is crucial to us, and we appreciate your comments on the overall excellence and user-friendliness of our software. We're committed to continuously enhancing Thread Legal to meet the evolving needs of our users.
Replied March 2024
Kelvin
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Very user friendly!
Thread has given me a great opportunity to use a user friendly case management system to store a variety of files
CONSThere was some small teething with booklets initially however the team have since upgraded the booklet feature!
Vendor Response
Dear Kelvin, Thank you for your feedback and for highlighting Thread's user-friendliness and versatility in file storage! We're glad to hear about your positive experience and appreciate your understanding as we improved the booklet feature. Our team is dedicated to continuous enhancement and providing the best possible experience for our users. We look forward to bringing you even more updates and features in the future.
Replied March 2024
Liam
Law Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Review for Private Practice (litigation, conveyancing, family and Wills)
The customisation and workflow development. It's allowed us to scale caseload significantly.
CONSLack of a client portal. Which I understand is in development.
Vendor Response
Dear Liam, Thank you for your insightful feedback. We're delighted to hear that the customization and workflow development features have enabled you to scale your caseload effectively. Regarding the client portal, we appreciate your patience and understanding as we work on developing this feature. We're committed to continuously enhancing our platform to meet the needs of our clients, and your feedback is invaluable in this process. We look forward to bringing you more updates soon.
Replied March 2024
Seamus
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Sole Practitioner and Case Management
The move to a cloud-based system has brought great flexibility of use - access your files anywhere, in office, at home, in court, etc. Integration with Outlook is significantly improved so that you can easily ensure emails are attached to files and documents from files easily attached to emails.
CONSAs with many information systems, information overload can be a downside. But you don't need to use all the features, just what you feel you need and then develop on later to others.
Vendor Response
Dear Seamus, Thank you for sharing your experience and insights. We're thrilled to hear about the flexibility and improved integration with Outlook that our cloud-based system has provided for your practice. Your point about information overload is well-taken, and we appreciate your advice on focusing on necessary features and gradually exploring more as needed. This approach can indeed help manage the wealth of functionalities we offer without feeling overwhelmed. We're here to support you as you continue to adapt and make the most of Thread Legal for your practice.
Replied March 2024
Sebastian
Law Practice, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Review
Generally positive but sometimes frustrating, many suggested features were implemented and the product has grown with time.
PROSRemote access, customisation of interface and significant improvement since initial release thanks to very responsive support.
CONSNon-intuitive tasks/alarms, duplication of emails in Outlook and Thread, occasional minor bugs.
Vendor Response
Dear Sebastian, thanks for leaving us such a wonderful review. We are thrilled that you are enjoying your Thread experience; our team will definitely be delighted to read what you wrote. We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. I will call to give you assistance with the tasks/alarms/email functionality in more detail. Talk to you soon - Barbara, Client Experience Consultant.
Replied May 2020
Wei
Law Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Trainee solicitor
Digital file management. Access everywhere.
CONSBit expensive for a small firm. Price could be cheaper.
Vendor Response
Dear Wei, Thank you for your insightful feedback. We understand the importance of affordability, especially for small firms, and we strive to balance cost with the value our digital file management system brings. Access from anywhere is a key feature we're proud of, designed to enhance the flexibility and efficiency of legal practices. We're continuously looking for ways to make our solutions more accessible to firms of all sizes and will take your comments into consideration as we evaluate our pricing structure. Thank you for choosing Thread Legal as your matter management solution.
Replied March 2024
Mike
Law Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Thread. Easing the burden
Great tech‼️ But better people .. sales .. support .. admin.
CONSIt’s taken us 30 years in practice to find it‼️
Vendor Response
Dear Mike, Thank you for your wonderful feedback! We're thrilled to hear that our team's support has made a significant impact on your experience with Thread. It's only regrettable it took 30 years to cross paths, but we're delighted you've found us now. Your satisfaction is our top priority, and we're here to continue easing the burden for many more years to come. Welcome to the Thread family!
Replied April 2024
Austin
Law Practice, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Review
Very easy to use and navigate and seems to link well with Microsoft applications
CONSThe Thread Email thread is a convoluted way of transferring emails. Once you upload you then have to go into Thread to change the name etc. The Tasks feature needs more work as you dont seem to get any reminders.
Vendor Response
Dear Austin, thanks for leaving us such a wonderful review. We are thrilled that you are enjoying your Thread experience; our team will definitely be delighted to read what you wrote. You should indeed receive task reminders and it is also possible to rename emails so I will call to give you assistance with task and email functionality in more detail. Talk to you soon - Barbara, Client Experience Consultant.
Replied May 2020
Edward
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2023
Thread Review
Cloud Based case management that can be accessed easily from any location.
CONSIt sometimes freezes when you go from documents to emails and vice versa