The software is outstanding, and the customer service and support is simply the best. The service cost is very reasonable and License spring is very willing to help with initial costs to get us up and running.

I love the fact that the system is very mature and does give a full solution to every possible scenario. Whether it is Online product activation, or tracking cloud per consumption, and even offline activation, they support all of the great features. One thing we really love is the ability to assign a block of licenses to our reseller so the reseller can sell and control individual licenses to their end-users. This feature is gold because most of our business is through a distribution channel and letting the reseller control the end user licenses, reduces a lot of work from our end.

So far, we did not find anything we do not like.

LicenseSpring has been a great company to work with. Their team is responsive and the product is amazing.

LicenseSpring has a great product. We appreciate the platform running on a modern software stack. The website and REST APIs are very responsive. The libraries integrate seamlessly into our C++/Unreal Engine based application. The pricing terms are much less predatory than our previous solution. LicenseSpring is very customer focused.

I wish LicenseSpring had an off-the-shelf integration with Hubspot. Given what we've been doing internally to get that sorted out, I'm not surprised.

For me, as an administrator/analyst, it is a good starting point to understand how many users we currently have.

The analytics could be improved, right now I have to download all the data via API and then work with it in another software.

Experience has been generally positive. The service is flexible enough to meet our varying needs. When we ned to do something, typically there is a way to make it work. And individuals at LicenseSpring (e.g. Edmon) are always there to help out. Being a small company, the service is quite expensive as we do not ship a lot of products. The features we need require a more expensive subscription which adds to our operating costs. I hope that fees do not grow to the point where we cannot afford them any more.

We needed to interact with the team at LS to learn how to best use the flexibility of the service to best meet our business needs. They were supportive and responsive.

Using the support port is clumsy. I felt it was important to use the support page and not email directly to LS individuals. But when I did that, often the "case" would be idle for days until I directly emailed the individuals at LS.

It's quite well designed and easy to use. We have used the license api in our software and management api to do a custom connection to our CRM and that was not hard to do.

Their documentation is not always complete if you wanna go down to the details, its nice for doing initial setups but if you wanna go very deep there are some gaps. On the other hand they are quite fast answering questions via their support so it has not be a very big issue.