LiveAgent
About LiveAgent
Awards and Recognition
LiveAgent Pricing
1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $9/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month
Starting price:
$9.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for LiveAgent
1 - 5 of 1,557 Reviews
Radek
1 employee
Used less than 6 months
OVERALL RATING:
5
Reviewed August 2022
Once of the best and straightforward platforms.
Stely
Verified reviewer
Retail, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Excellent value for the money
Keeping track of time and generating reports is the biggest perk. In the past, we were flying blind, but now it only takes a few minutes to identify which divisions are overburdened and straining. Live chat has helped us speed up our responses to consumers.
PROSWe find the LiveAgent's ticketing system and knowledge base to be particularly useful due to the high volume of inquiries we receive. Our team members share tickets fairly, and they may communicate with one another to offer quick support. Self-service options are now available, allowing us to give support around the clock.
CONSThe Only little issue I've had with LiveAgent is the way it indents replies to emails by using a >. This is something I can live with, and the benefits certainly exceed the drawbacks.
Reasons for switching to LiveAgent
LiveAgent is a flexible help desk software that supports different languages and brands. LiveAgent allows our organization to engage with consumers in many brands and languages, while also keeping everything organized for all of our customer service team members. Few help desk software programs are capable of this. Compared to our previous help desk software, Zendesk, LiveAgent is far more cost-effective, and it includes many functionality that were previously only available as part of more expensive premium upgrades.
Vendor Response
Hey Stely, We appreciate your feedback. It's great to hear how much our ticketing system has positively impacted your workflow, especially with your high volume of inquiries. It's all about helping your team communicate efficiently and providing quick support. Happy to know our self-service options are providing round-the-clock assistance to your business. Thanks for recommending us! -LiveAgent Team
Replied August 2023
Grace
Verified reviewer
Retail, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
An efficient customer service dashboard for running many companies
Our previous chat platform had a terrible help system that made using our app a pain. Countless options and features, such as monitoring social media interaction, website widgets, phone/video call modules, a dedicated customer portal, and much more.
PROSIn general, we've had a great time using LiveAgent. With this platform's comprehensive feature set and integration with our other systems, we can provide significantly more efficient customer support than ever before. We have observed an increase in customer satisfaction since implementing LiveAgent, and we would recommend it to anyone looking for a user-friendly and comprehensive chat solution.
CONSThere are no drawbacks, as far as I can tell, and it serves me well. The have to manually set up SSL for a custom domain is my sole gripe.
Reasons for switching to LiveAgent
Our organization has had great success using this tool. As an added bonus, the complete team is able to search the entire chat, and issues can be resolved much faster with the help of a live agent. Their method of communication is dependable and expedites the resolution of tickets.
Vendor Response
Hi Grace, Thank you very much for your kind feedback. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with its features and the benefits it brings to your customer care. Our team is here for you 24/7 in case of any questions or issues, including assisting with the SSL! -LiveAgent team
Replied July 2023
Ben
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Significant Value for the price
Price, Excellent customer support, large amount of features and functionality
CONSWhile I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing LiveAgent to competitors like ZenDesk is like comparing Linux to Apple. LiveAgent gives you complete control - but you have to set up everything. The other software out there doesn't let you customize, but everything works for you. An in between 'windows' option that allows control for those who want it but is smoother to set up for those who don't want the extra work would be optimal. That said, programs that do it for you tend to cost a lot more, which would defeat LA's primary value, the low cost.
Reason for choosing LiveAgent
Price, functionality, control
Reasons for switching to LiveAgent
Able to bring in information, sales channels, and customers from what was previously multiple products into one centralized system
Vendor Response
Dear Ben, thank you for your honest feedback! We really appreciate it! :) The reason why LiveAgent was developed in a way that you have to set the majority of things up is so that it would work for each client exactly how they need. Usually, businesses differ from one to another and that is why we wanted to give everybody a chance to adjust it to their business and needs. You know where to find us should you need anything! :)
Replied March 2020
David
Individual & Family Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Initial Reactions
I need it for email management but the ease of use and the additional features positively surprised me.
CONSThere are so many things to do, but I like and dislike that.
Reason for choosing LiveAgent
Free trial. Note: we may choose to continue with LiveAgent eventually.
Vendor Response
Hi David! Thank you for taking the time to share your thoughts on LiveAgent. It's great to hear that you enjoy the ease of use and many functions of LiveAgent. We understand that the variety of features can be overwhelming, but our team is here to support you as you explore them. Don't hesitate to reach out if you need any guidance. - LiveAgent Team
Replied January 2024
