Very smooth - access to the sand box was given a few weeks back and we've been encouraged to play around with it and find our way round the system. The 3 conference calls/webinars I've sat in on have been good but are probably a bit too content-heave for 90 minute sessions - having less content in the allocated time would work better as we skipped a few exercises due to time constraints.

The team have built exactly what we've asked for so accessplanit will allow us to move away from 3 different systems we currently use and use one streamlined provider with everything all in the same place which is not only far more convenient but will also save so much time!

I've only played around in the sand box so far, not the real system so I'm not really in the best position to judge this and critique it negatively so far.

Overall they are a fantastic company to work with and we are grateful to have found a platform that consolidated four previous platforms into one.

We really enjoy the customization capabilities of the software that afford us the ability to adapt our workflow to the system very easily. The ability to have certain actions trigger automated results is key in managing our process. We also loved the implementation process and the highly skilled personnel at Accessplanit who are with us every step of the way

There are some features missing from the functionality that we need for our process to run smoothly. The team has a very robust product feature rollout plan so we expect these to come out soon!

Overall, the experience has been good. It is straightforward and manageable.

We have to deal with a lot of event bookings when we are working, including dealing with cancellations, registrations, certifications, booking people onto courses- sometimes multiple people etc. You do have to learn how to do this but once you learn, it becomes easy to navigate and makes our jobs easier. It also provides satisfaction for the customer.

It can sometimes be a bit slow when you are using it too much.

Communication could be improved. When they identify a fault, sometimes we are left to find this our ourselves. Overall, the system is good. But as we have quite a complicated range of products in our business it is not as easy to apply the system to this.

The ability to have a tidy database where all users/companies are assigned to groups.

Over the three years plus that we have had the software, our Account Manager has been great. However, I have mixed reviews regarding customer support. Whilst always very prompt to respond, sometimes it seems that they do not know the system very well.

We have been using Accessplanit for around 8/9 years now and have been well managed from the start. The platform has changed significantly during our time but all for the better. I would happily recommend this software to anyone looking to manage their training courses. It really has made my job easier!

The company strive to make the platform even more user friendly and innovative and are continuously evolving the system. The support team are approachable, contactable and always happy to help. The flexibility in automations the system offers has really changed the way my team work and made our jobs significantly easier as well as improved communication with our customers. We spend much less time on basic admin and communication tasks and far more on the tasks which give our clients a more human experience.

Some of the backend work is occasionally complex for some members of my team and requires a bit more knowledge than common administrative practises, that being said the Accessplanit team is there to offer support.