BizLibrary Software

4.53 / 5 (49)

Our advisors have recommended this product 52 times in the last 30 days

About BizLibrary

BizLibrary is a leading provider of online learning for growing organizations. Their award-winning microlearning video library engages employees of all levels, and their learning management system is a progressive catalyst for achievement. It doesn’t matter whether you’re training 100 employees or 10,000 employees, BizLibrary’s content is applicable and the technology is scalable for all types of needs. Organizations come to BizLibrary with business challenges in mind, and they find a partner who digs in and aligns the training program to truly enhance the business performance.Features such as shareable playlists, gamification, and a content recommendation engine make learning engaging and rewarding for learners. While features like learning initiat...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

49 Reviews of BizLibrary

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(32)

32

4 stars

(12)

12

3 stars

(4)

4

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 49 results

April 2020

Sarah from PV Fluid Products

Verified Reviewer

Company Size: 201-500 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Fantastic Course Library and Customer Service

Pros

BizLibrary offers an extensive course library that enables you to prived options for everyone in your organization. The team keeps their content fresh, by releasing new content each month and retiring outdated courses as well. The team is also incredibly helpful and passionate about their work. My Client Success Manager, [SENSITIVE CONTENT HIDDEN] is outstanding! We meet monthly to discuss how our company's training plan is going and what she and her team can do to support our efforts. We have a great partnership!

Cons

There is nothing that I like least. The content is easy for us to extract and load into our LMS

Response from BizLibrary

Replied April 2020

Sarah, thank you for your review! We are so happy to hear about your positive experience with BizLibrary and your Client Success Manager! We look forward to continuing our partnership. Thanks again for your kind review. -Rachel from BizLibrary

August 2019

Victoria from Tarrant Regional Water District

Company Size: 201-500 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2019

Gets results

Easy implementation (3-4 months with Single Sign On for 350 licenses), wonderful support from day 1 and ongoing continuous contact with staff. Our employees, from day laborers through executives, love it.

Pros

From both and administrator and a user standpoint, the platform is very easy to use and has so much variety in content and delivery that it easily meets our L&D needs.

Cons

It’s difficult to find something I don’t like but if I have to pick something I’d say there are times where I submit ideas or concerns and that input is “not on the roadmap”. Now, to be fair, many of my ideas are embraced. I’d say I feel my ideas are put into action 80% of the time where I am “not on the roadmap” 20% of the time.

May 2020

Megan from travel group

Company Size: 51-200 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Customer support

5.0

Functionality

3.0

May 2020

Clunky Admin Experience

My biggest gripe is that the admin UI is so cumbersome that I'm working weekends and need to watch videos to learn how to do things (as opposed to learning on own or reading instructions). I have manged users in dozens of other sites for years (and developed user management components for sites) and never needed to think so deeply. Most of my time in the system is spent trying to figure out if I have a bug to report, or if I simply don't know what I'm doing. It would be very difficult to go a long period without logging in and pick it back up because it follows almost none of the web conventions I'm used to.

Pros

I like that there's a rating system within the LMS itself and you can provide feedback. Their support reps are very patient. The interface is visually pleasing.

Cons

Content quality varies video-to-video, so everything needs to be vetted. Administrative interface is clunky with: - multiple page reloads/clicks to get to important settings - display bugs that require users to refresh often (scrollbar disappears) - random internal server errors - user management actions buried under a subtle "Actions" menu, - confusing or cutesy terminology that doesn't match conventions we see with other systems, which creates ambiguity (Learners instead of Users, Teams instead of Groups, Content instead of Videos, Direct/Indirect instead of "Inherited") - confusing administrative capabilities written in CamelCase that are either too granular or are ambiguous (there are Privileges for "Content" and for "Learner," but don't see a way to make a global admin unless I individually add each capability in those categories... some of the vague ones "CanAdminTopics" "CanLookAdmin" "CanNews"... and if that's not confusing enough, if you edit a Learner profile, there are 2 more administrative-related options in there for "Learner is an instructor" and "Learner is a facilitator") - tedious user management (see above, plus aforementioned "Actions" menu)

Response from BizLibrary

Replied May 2020

Megan, thank you for your review! We're happy to hear about your positive experience with our support team. We value your feedback regarding the admin experience and will share this directly with our team and your Client Success Manager. Thanks again for your review! -Rachel from BizLibrary

January 2018

Susan from American Governor Company

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Many changes, all for the better.

If you need a good resource, that is not just going to YouTube for training videos this is right for you. I have been using them for 4 years, but at a hefty increase in price for years 4-6. They will say its all about how much added content they added and new platform, which is true, but for those who joined when they were much smaller are saddled with the high cost now they are growing.

Pros

The quantity of the training courses is immense and it is always growing. The platform changed a few years ago, so they aspire to do great things to make it easy for a company to integrate the training both culturally to your company as well as satisfy regulatory compliance. The online chat is very easy to use, and the help you get is always quick and spot on with your issue. The quick videos for things like MS Excel and other software training work great for the medium to advanced user, so you can see a good video on that specific issue without having to plow through a whole session.

Cons

The platform changed two years ago, which was tough for my admin users to get the hang of it, as they were provided training on the new system, but the old system still controlled some of the features. This caused much confusion in my company. The support folks think that I have hours to work on the system, learning and trying new things, but the whole reason you use a third party vendor could be that you do not have time to spend on the system. The consultants call, schedule follow ups and all it does is make me frustrated that I do not have time to do 'homework' on the system. My biggest complaint is that the price was reasonable for my first three year contract, then they increased the price which I just called and told them to forget the contract. They ended up working with me, but the services were very truncated to get it to a reasonable price.

April 2017

Sandy from City of Sheboygan

Company Size: 201-500 employees

Industry: Government Relations

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Biz Library fan in Wisconsin

The most provable ROI with this program is in the form of MS Office training, providing options for on-site training rather than spending the time and money sending employees to off-site training and all the expenses that accompany the effort. If this was the only training this program provided, it would be worth the investment. That being said, there are so many other hard and soft skills available for intermittent needs and personal performance improvement efforts. As an HR Director, this is not the first on-line program I have utilized, so I know from experience what the competition offers and how much greater value exists with BizLibrary. I have supported continued renewals of our contract based on not only the product, but the exceptional customer service and support after the sale. Top-notch company!

Pros

Ease of use. Short, potent messages when appropriate. Ability to stop the program and return when time is available.

Cons

N/A