About AutoPal


AutoPal is a cloud-based loan management solution designed for small and midsize loan servicing companies. It offers interest calculation, lease calculation, auditing, loan creation and communication functionalities within a suite.

Users can calculate loan interests using different methods including simple interest calculation, lease calculation, rule-of-78 and payoff calculation. The product also helps users audit loans using note tracking, system note logging, promise tracking and insurance tracking.

AutoPal also features loan creation, which allows users to define criteria for loan applications and accept online application based on the criteria. Users can also create guidelines and workflows for the loan application and onboarding processes. Users can track the status of loan collaterals, upload images of the collateral items and track total profits and share of the investors.

Support is offered through an online knowledge base.



Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

54 Reviews of AutoPal

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(47)

4 stars

(6)

3 stars

(0)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 54 reviews

Do you use this product?Write a review

December 2017

Gene from ALM LEASING & RENTALS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Great tech support and great servicing platform

I recommend this platform.

Pros

Our company specializes in auto leases and loans and Autopal is designed for this business. We took advantage of trial to make sure it was the platform, and we signed right after the demo.

There was a little confusion at the beginning which delayed converting our accounts to the new platform, but the support at Autopal addressed the issues quickly and matched our lease contracts within few hours. There was also a learning curve, but the staff at Autopal (Steve) work through the issues with us, and has always been helpfuling us find solutions. Autopal’s support staff is as great as the servicing platform.

AutoPal has helped us to better manage our risks efficiently, and we would not have been able grow our portfolio and attract capital without it. We used to go to several systems and folders to get information on a contract. AutoPal allow us to streamline our processes and reduce overhead.

The autopay feature improved our collections by over 50% and the automated payment reminders allowed us to reduce delinquencies. Our customers have the ability to make payments online and see account information including an electronic version of their signed contract.

Cons

AutoPal is a great servicing platform, but the origination tool needs improvements. The user website is not responsive, which makes is challenging for our customers to use it officially on the cellphones.

March 2018

Bryce from FreeLight Financial LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Most Comprehensive and Powerful Loan Servicing Software

Its really helped us keep accurate records of our loan files, and make adjustments due to irregular payments or loan modifications. It makes sending out monthly statements very simple.

Pros

I looked for a long time, and at many options to find all the features that Auto Pal offers. Its the most affordable software in its class. It has more than enough features than we typically use, and can help us resolve the really tricky loan calcs when we do a loan modification. A lot of the other loan servicing software doesn't have the tools to simply run the accurate calcs for a loan mod. Its been a great asset to our business. I also like the auto generated statements each month to make monthly billing simple. It also great to have it cloud based so that our whole team can easily access our accounts.
The support team has always been great to talk to, and helpful getting us set up and resolving any technical issues we run into.

Cons

It took some effort and energy to get the software up and running, and customized to our needs. As always, it takes time to get used to a new software platform. Some of the advanced functions take time and can be difficult to learn (we required help from the support team, but they were great), overall we got the software running to fit our company model well.

May 2017

Lisa from Long Valley Leasing & Financial Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

Very easy to set up and use. Would definitely recommend!

Accurate and simple loan management. Very "user friendly" for our staff and our customers.

Pros

Provides all the pertinent information for loan management at the click of a button. Simple and convenient navigation for the customer with online access and payment options. The very few times we have had technical problems, AutoPal's technical group has an immediate answer, and has everything up and running very quickly.

Cons

Doesn't account for "Lease Income" separately. The additional "tools" are quite expensive. The website offered is very limited in "edit" options.

March 2017

Nathan from Credit River Capital Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2017

Crucial Loan Servicing Software for a Growing Company

We have partnered with Autopal since 2014, and the software has helped us streamline many processes in funding, administration and collections. Autopal helped propel our company to operate leaner, more effectively and efficiently. The software and customer service team have been supportive and accommodated our considerable growth. Another benefit of Autopal is its partnerships with third party companies (e.g. credit reporting, eft, etc), which enabled the system to be a "one-stop shop" for servicing loans. We would highly recommend Autopal to other lenders and BHPH dealerships for its ease of use and the great customer support team.

April 2018

cosonya from automotive finance group

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

every time I call I always get someone that takes time to help.

Pros

easy to learn, the payment system. and how the customer forms are right there. I like the transaction tab shows you how prin and interest applied on the account and the late fees.

Cons

runs slow sometimes. overall I think its a pretty good software to use on daily base. I don't have any other cons on this software.

January 2018

Mario from Marlind Finance Inc.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Great customer service

Pros

The software is very friendly to use it. The training videos make it easier to train our staff. Also, when we have any doubt or question, we go back to use them as a reference.

Cons

Probably when more than one employee is working at the same account, it should be a good idea to show some type of warning.

January 2018

Hannah from P & J Towing

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2018

Autopal has been a great asset for our company.

Pros

I like the ease of use and the fact that everything is organized. We use autopal when helping our dealerships out with their accounts. You can add notes and payment information very easily. It helps us keep track of everything that goes on with each account. You can easily print any document you need for the account with many templates already on the software. Very professional.

Cons

Sometimes we have trouble with logging into the software at all. We contact customer service and they are very helpful. This problem only seems to occur when updates or maitnence is being done with the system. It is always back up and running before too long.

February 2018

Theresa from Blake Austin College

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Mark provided me with good information to help me solve my issue.

Pros

I enjoy the ease of use this software provides. My colleagues love the customer support experience on every call.

Cons

This is a great question. However, I am unable to think of anything i dislike about the software today. Better luck next time.

July 2015

Dave from Larson Chem Dry

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2015

Dynamite lending software

Years ago, we added in-house financing as an option to increase sales. We do interior home repair and restoration. We started off old-school with notepads and excel but soon realized we needed help. My office manager, tried a few software options and then recommended this one to me. I got involved to make sure we were getting our money's worth. Being new to lending, I was blown away at all of the options. Tanner was my sales contact and he was great. He showed me how to do all I needed and we bought the software. The reason I am reviewing Autopal's software today is because last month our company hit a milestone. Our lending business is now more profitable than ever. Four years ago, I had no idea how popular and profitable financing could be. This Autopal software is dynamite. I like almost everything about it. Their support team knows more about lending then we do so it is not uncommon for us even reach out to them for non software related questions. I hate new expenses, however, this one has likely saved me from needing to hire a few more employees. I will pay $1 to save or make $2 any day of the week. I never really thought I was going to be in the lending business but now that I am, you can bet your bottom dollar I made the right choice to go with autopal and would recommend them to anyone. I am fine talking to new lenders if my long-winded review was not detailed enough. My office number is (801) 254-1633

May 2017

Michael from Livery Loans LLC

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

The ONLY software worth using!

Pros

I can't say enough great things about Autopal! It is easy to use, the functionality is amazing, the vendor integrations are perfect, and the support staff are beyond helpful and such nice people! Autopal is the best!

October 2018

Desiree from Blake Austin College

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

AutoPal is fantastic

This software is very easy to use, and any time I have a question, the support team always provides a solution.

Pros

Very user friendly, simple to navigate, and keep track

Cons

I haven't identified any so far, everything is great

January 2018

Cheryl from Blake Austin College

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

We have utilized AutoPal Software for 3+ yrs and look forward to continuing our future partnership.

Pros

The functionality that allows us to pull various reports with ease and obtain instantaneous results. Steve is incredibly courteous and helpful when we have required assistance.

December 2017

Desiree from Blake Austin College

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Always provides solutions to my issues.

Pros

I love the Support Team, Always successful in helping me with any questions.
The program is very easy to use. The Report selections are my favorite.

February 2018

diane from Kings Firearms and More

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Was able to correct what would have taken me another whole day to complete

Pros

Very easy to use and the reports are very helpful, very user friendly and I love this software. I would recommend this software to everyone.

April 2017

Mary from Cetan Funds

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2017

Real Estate or Business to Business Lenders

My company is a private real estate lender with business to business term and line of credit loans. The software is made especially for auto loan and lease companies. I should have utilized the free trial tool prior to scheduling my live demo to test the functionality for lines of credit and fund reporting. It has taken me a bit to get the system configured correctly to suppress unneeded fields, but that is likely my own deficiency. After reaching out a few times we got all of my issues resolved. The support group is courteous and patient, and have helped me resolve the issues and configure reports to get accurate information from the system. Just be aware that this is a business to consumer platform and functions best for term loans with set regular payments. You can make it work though for other types of loans, you just have to understand how the system works and configure some custom reports and emails. Utilize the free trial and book multiple loans, make payments and advances, etc. so that you can see how the system works. Overall, for the money it was a good investment for us, as we are low volume and can manage the loan portfolio with some customization of the software. Compared to other software designed more for business to business loans it's a real value.