Motive
About Motive
Most Helpful Reviews for Motive
1 - 5 of 1,624 Reviews
Peter
11 - 50 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed May 2022
Fully Vetted System
Michael
Verified reviewer
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
terrific
ease of use. the simplest and best ELD and GPS on the market
CONScant think of anything negative truthfully
Reason for choosing Motive
its the best around
Reasons for switching to Motive
used KT before and thought it was the best so switched back
Vendor Response
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@keeptruckin.com or call our 24/7 Support Line (855) 434-3564, we will be more than happy to assist you.
Replied April 2022
Carlos
Transportation/Trucking/Railroad, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Motive Review
Overall experience is very good and very happy with the products, software and customer service.
PROSAccessibility and relative ease of use. User friendly.
CONSThe “touchy” tracking nature of the ELD when the truck is moving slowly though will put the driver in driving duty status when in Off Duty or Sleeper status.
Reason for choosing Motive
Motive seemed to be ahead of the competition in almost all aspects of products and service.
Reasons for switching to Motive
Needed a more superior software, ELD and customer service.
Vendor Response
Thank you for your feedback. We are glad to hear that you are satisfied with Motive (formerly KeepTruckin) services. For any further questions or concerns regarding anything, feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564, and we will be more than happy to assist you.
Replied June 2022
Eddie
Verified reviewer
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed July 2021
Horrible customer support
If this company wants to improve they must acknowledge issues with their equipment and software and horrible support they have. Their support is from Pakistan and almost every time when you call you lose connection. So when you call back you have to start all over explaining your issue.
PROSI was really happy with product and support. But lately we started having issues and customer service takes too long to resolve issues. We even end up getting violations from DOT because of issues that take too long to resolve. Getting your rep reached its impossible I have been emailing and calling my rep for 14 days and no answer. Whenever their equipment fails they always blame on driver or anything else but their equipment. Their customer support from Pakistan has horrible connection and never calls you you back when you get disconnected.
CONSHorrible customer support lately its impossible to reach your rep or receive support in time.
Reason for choosing Motive
At time when I was signing up with this company it all looked promising and great. But recently this company became worst nightmare for our staff to handle issues and problems with their ELD connection to driver phones.
Danny
Package/Freight Delivery, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed November 2023
Unfortunate Experience
Overall the Motive functionality works but based on the pricing and the wasted hours it took for me to rectify the issue of being overcharged it is unlikely I will use Motive moving forward. Additionally, the pricing is not competitive with other similar companies.
PROSThe real time tracking is critical in my industry. The log reporting makes it easy to file quarterly reporting. The people on the service side have always been helpful.
CONSThe sales team attempted to defraud me and not keep their promises. It took over six calls and countless wasted hours to get Motive to honor what was promised to me in writing. Due to this lack of professionalism it is extremely unlikely that I will use Motive after my contract ends.
Vendor Response
Thank you for the wonderful review! It's great to hear that you appreciate our service. Please help spread the word and for any further queries please feel free to reach us out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, we will be more than happy to assist you.
Replied November 2023