About MatrixCare EHR

MatrixCare EHR by MDI Achieve is a cloud-based electronic health recording solution designed for nursing homes, senior citizen and home care facilities. Key features include meal tracker, time tracker and claims management.

Matrixcare meal tracker helps users enrolled in nutrition management program to track their nutrition intake by providing diet guides which includes basic diet information, needs and preferences and order of food consumption. This helps users to plan a menu and manage daily food production.

Marketing suite helps in providing tools to track leads, generate reports and manage referrals. Clinical and resident management capabilities allow users to record residential incidents and injuries, create caregiver task sheets and automate ser...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

17 Reviews of MatrixCare EHR

Average User Ratings

Overall

3.65 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(7)

7

3 stars

(2)

2

2 stars

(0)

0

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 17 results

March 2018

Grace from Epoch Senior Living

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

After you understand this software inside out, it's such an awesome product.

I was able to do my job very quickly. It's hard to use at first, but I really loved using it after I understood it well. It's very organized as well. I wish I knew how to make software like this.

Pros

- Organized - Flexible in types of reports you want to run - Support team is great - You can use it anywhere as long as you have Internet

Cons

- Some of the calculations were incorrect, so you have to make extra steps to make it work properly - Some features, that made it very easy to use, like for rate increases, you need to buy them, otherwise it would take hours to find the residents that are up for a rate increase.

January 2020

Susan from Health Concepts

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Best software for SNF LTC

MatrixCare has been one of the best software solutions for our organization.

Pros

The company is forward thinking and works to best tailor the product to the current regulatory needs of the SNF

Cons

Some areas could use an update to help improve communication with other employees/vendors/physicians through their internal message system.

Reasons for Choosing MatrixCare EHR

Overall the product had a much better flow and easy to instruct and learn from all levels of technical ability.

August 2020

Daniella from Parkdale Manor

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

3.0

Functionality

5.0

August 2020

"Allows for less errors in care"

Makes giving report quicker which means more time to take care of residents

Pros

Gives you multiple choice questions and answers for each resident leaving little room for errors in care

Cons

Occasionally system glitches as well as needs a comment or additional note section for each resident

October 2018

Lisa from Clearview

Company Size: 201-500 employees

Industry: Commercial Real Estate

Time Used: Less than 12 months

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

October 2018

after the sales pitch, very frustrating

I would not recommend this product to anyone. MatrixCare has taken our facility back 10 years. Normal daily functions are split because very little is able to be accomplished at a corporate level but have to be accomplished facility by facility (we have 7 facilities!!!), so many of our reports that need to be run week by week are taking us 7 times longer.

Pros

Very little...but I do have to say that their staff try really hard to fix problems. Unfortunately, most of whom I've spoken with do not have the rights to correct most of the issues that I call in for.

Cons

We are unable to customize to our needs, and if customization is needed, it will happen ONLY if other facilities request the same "customization". Getting and keeping users in the system is next to impossible with the built in requirements by MatrixCare. We have been working with their customer service for almost a year on 2 different problems we've experienced from the start, beginning this past Feb., still working on it. We were promised, not once but SEVERAL times during the sales pitch that updates would be 10-15 minutes and extremely unnoticeable...in less than a year our NOC shift has had over 50 HOURS of downtime because of all of the (4 HOUR) updates. Sometimes updates are run not once, but several times a month, each at 4 hours downtime.

September 2018

Michael from Whitney Oaks Care Center

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

September 2018

Serves its purpose for my field

Good, serves its purpose, but would like to see an upgraded version, more user friendly with drop down menus.

Pros

I used this software while working as a discharge planner in a nursing home. It was easy in terms of documentation.

Cons

Some features are not available on the care planning option such as drop down menus. In addition, trying to get specific things narrowed down by category is not easy, or simply not possible on this version. Also, the services would drop more often than should be expected, causing inconvenience while trying to work.