MatrixCare Skilled Nursing Facility
About MatrixCare Skilled Nursing Facility
Most Helpful Reviews for MatrixCare Skilled Nursing Facility
1 - 5 of 44 Reviews
Markus
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Thankful we went with MatrixCare
Excellent and very responsive!
PROSIt is very comprehensive and meets all of our clinical, admission, census, and billing needs. The BEST part is MatrixCare is always upgrading and improving as the needs change, changes are not based on what programmers think would be cool, changes and improvements are all based on the input and feedback from users! Implementation process was AMAZING!!! Full road map provided to implement system, ongoing support throughout process, customized to our needs, and full optimization review at the end to determine what needs greater focus to maximize.
CONSI really have n0 complaints regarding the product or services.
Reason for choosing MatrixCare Skilled Nursing Facility
Point Click Care engaged us frequently as if there were no options and their product was superior, they never fully understood who we were as a customer and we felt that we were to bend to meet their expectations. In the end, the Implementation Plan/Proposal was clearly a differentiator and it ended up being critical for our success.
Reasons for switching to MatrixCare Skilled Nursing Facility
At the time, we felt our current product and options were not keeping up with where the needs were going.
Chris
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2021
Good review
We have had good overall experience with the program. It is easy for one user to teach another user the functions needed for their daily tasks.
PROSIt is easy to use. When we first started implementing it, there was a lot of assistance with set-up and training.
CONSThe price keeps going up. There may be features added that we are unaware of and could be using. Some employees have a need to have multiple log-ins due to not being able to access certain features with their original templates. It is difficult to go back and set-up new forms or change forms. There are very few staff left at our facility that know how to navigate this process.
Reason for choosing MatrixCare Skilled Nursing Facility
We like the set-up better and ease of finding things. Easy to learn to use.
Char
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed March 2021
Antiquated and out of touch with today's world
SNF was ok. You folks are clueless about Senior Living other than nursing home.
PROSThe nursing home software. The outstanding tech support folks
CONSWhat a mess! 1. We were told in 2013 when we bought this for our nursing home, that "they" were putting in a fix for the phone numbers to "jump" from one space to the next. Almost 8 years later, "they" have never done this. 2. You can add physicians from your corporate capabilities but you cannot add a pharmacy. 3. There are SKADS of mandated fields that should be optional. Example - you may or may not need the email of a physician or his/her NPI number but those are mandated - wastes a LOT of time for facilities that will not ever use those. Same with addresses, etc. 4. On billing, the scripts should be editable by us, not Matrix. What a hassle to get the size and language changed - it's an act of god! 5. You cannot sort a report that lists everyone who has X pharmacy! Hello? That's just plan foolish 6. On reports the date does not default to current date and then you change from that if needed - cumbersome and illogical 7. It is soooo out of touch with the world. We have IL and AL but Matrix calls everyone PATIENTS! Seriously? Nursing home people are RESIDENTS and at the very least, IL and AL are residents but for many, TENANTS. 8. There is no package for logical AL - it's all sort of modified nursing home - and the language is ALL nursing home - Care Plans instead of Service Plans for example. And the meds - all completely based on nursing home. 9. I wish we had not already had Matrix for our nursing home, we sure would not have gotten it for AL.
Reason for choosing MatrixCare Skilled Nursing Facility
Would never choose again, now knowing how bad it is for AL. And the salesperson was extremely slow. The folks who helped us set up the AL and our billing were very good but poor them to have to work with inferior products.
Kim
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
MatrixCare streamlines information across departments
Excellent service and follow-up. Willing to assist us with issues quickly.
PROSProvides resources to bring together information across various departments into one location and helps to reduce paper files.
CONSReports fall a bit short in obtaining information we would like to have on a single report.
Tina
Medical Practice, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2021
All computer knowledge ease of use
Easier to use than many others available.
PROSEase of use, easy to learn even for those with limited computer knowledge. Wide variety of report options. The ability to set up multiple user profiles.
CONSInability to create certain reports. Wish it had additional census line options.
Reason for choosing MatrixCare Skilled Nursing Facility
The ease of use, the observation options, care plan options, ability to create or modify observations