Easy to use, has good functions, and easy for multiple people to use at the same time. I like the option to have a remote desktop and use it anywhere.

Does not offer enough features. If I am using it heavily all day, the system will stop responding and crash.

I like that it is relatively user friendly in terms of the order flow path. Basically, all of our employees are able to master whatever domain they need to understand.

There are some serious efficiency problems that create a lot of work for our team: 1) Invoices need to get emailed to customers when they get created. We have to field hundreds of emails and calls from customers looking for the invoice. 2) I hate that we are forced to use Chase Paymentech. 3) There could be a lot more and better integrations. 4) the Weblink is clunky looking, though out customers like it. 5) Its really frustrating that you cannot see customer invoices and orders in one place. There's no customer history. Causes a lot of work for our employees as they have to flip back and forth between databases. 6) Reporting suffers from a lot of the same problems. You can't get a legit customer history report that ties past and future togther. You cannot see which items were sold at full price e.g. even though the style record includes an MSRP. I'd like to know what percentage of Web sales last month were full price v. off price. It seems like you can never quite get just the reporting you need.

I like that the overall system is pretty user friendly so I was able to learn it pretty quickly and train my team as well.

I don't like that every time you email customer service, they usually always just send you a link. I personally am always very busy so sometimes I would like to just contact someone live who is trained to walk me through the problem I have or they can tell me alternative reports I can be running to get the information that I need.

This software benefits us not only in every component of production, but it also is the source for several of our end of month financial reports which is above and beyond what we expected ;-)

We love the detail in the reports as well as the precise ability to track and manage inventory of even the smallest parts that we use in production.

We may not use all of AIMS features (we use primarily for production and production tracking) but it gets a little dicey with raw materials inventory when ordering trims for a batch of production. We have been assigning the BOM in each cut to properly allocate ordered materials to the cuts they were intended for. However, this gets complicated when looking at actual stock of materials that we have on hand. Don't quite know what a good solution for that would be. Also, when receiving vendor purchase orders, there is no easy way to allocate the freight costs to the materials in that shipment. Freight changes based on each shipment, therefore fluctuates. We are not comfortable using a plug. This also leads us to costing on finished products that come in the door. It would be great to be able to generate a current cost based on the costs on the last shipment of used materials received.

I enjoy the ease to work around the software, it is very user friendly. I like that we have various options to search the same thing, say orders...we can search through the orders module and the customer master module.

i dislike the occasional lag/shut down toward the end of the month. I also wished there was more variety with reports...