MasterControl Quality Excellence

RATING:

4.5

(391)

About MasterControl Quality Excellence

MasterControl is the #1 QMS in the life sciences with more life sciences customers than any other QMS provider. For over 30 years, we’ve helped companies of all sizes bring their life-changing products to market sooner. We provide connected audit, training, document, and quality event management with data analytics and artificial intelligence (AI) functionality to help you make decisions. And with our patented software validation tools, you can ensure compliance and take advantage of every new upgrade by completing your validation in matter of hours or minutes. Having proper procedures is an integral part of maintaining compliance. With MasterControl, you control who has rights to create, edit, or view documents and built-in audit trails show you who made what changes...

Awards and Recognition

FrontRunner 2024
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MasterControl Quality Excellence Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for MasterControl Quality Excellence

1 - 5 of 389 Reviews

Deanna

11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Implementation of Doc and Training

User Profile

Joanne

Verified reviewer

Hospital & Health Care, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2020

MasterControl Quality Management system

MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.

PROS

This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

CONS

The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

Reason for choosing MasterControl Quality Excellence

MasterControl provided the most flexibility as we needed to implement a document management & quality system in a variety of clinical and non-clinical healthcare departments. Each department needed different standards and is regulated by different organizations. Some manufacture goods, others do not.

Deanna

Medical Devices, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2020

Implementation of Doc and Training

We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training.

PROS

1) For the user, it was very easy for the user to complete training. Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements

CONS

didn't set up data card structure as best that we could.

Reason for choosing MasterControl Quality Excellence

functionality

Reasons for switching to MasterControl Quality Excellence

paper controlled process for training and change control that was not regulatory compliant and couldn't be sustained.

Tyler

Pharmaceuticals, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed September 2023

Decent Document/Training module

MasterControl works as a document management and training module. It is not as robust as I would like but it is relatively easy to work with. The customer service is above average.

PROS

The strength of MasterControl is that it is easy to configure. For documents and training someone new to MasterControl can take the free online training and be at a module admin level in 2-3 months. For the most part changes do not need to be validated because the configurations are so limited that the OQ/PQ can justify functions.

CONS

The weakness in MasterControl is that the configurations are so limited. There are often times when you expect the system to be able to do something only to find out that it is not fully capable of what you expected. And example would be setting up prerequisite courses. This would be a great feature for creating an entire curriculum. But a course can only have 1 prerequisite, when you might have expected to be able to assign multiple prerequisites. Since this feature/configuration is so simple the admins end up having to play a greater role in assigning training, because the system can't be configured in a complex fashion. While about 80% of the configuration make sense, the other 20% does not. Some features and configurations are just not intuitive.

Jeffrey

Biotechnology, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Solid QMS for a small biotech

PROS

Great customer support. They listen to their users and implement solutions suggested from them.

CONS

The lack of cohesion between the different modules, e.g. Tracking, Documents, and Training

Reasons for switching to MasterControl Quality Excellence

New company ownership required new software