Unethical billing -they kept billing me after I cancelled and make it nearly impossible to cancel (4 requests, still not clear if I'm cancelled).

The platform helps people maintain their customer service with website visitors and prospects. They help you manage the contacts and leads you gain from their platform.

Drift is easy to use and pretty straightforward. Installing it on your website is super easy and they provide good support.

None with the software - they are the leader in the space for a reason. Their account executives are a bit pushy on upsells for additional features and functionality.

Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.

Great team that I worked with at drift and great product idea. Finishing out or completing that vision would have been paramount.

Easy to deploy, affordable pricing, good customer support & easy chat playbook creation.

Started using drift for our startup after moving away from HubSpot. It has been a great learning curve for us.

Support team is friendly and responsive. Pricing (we started with the free version for a year).

It has been great but i believe much more integrated approach is needed.

Having the ability to intercept messages sent to your organization via your mobile device is great.

This useful tool has third party integrations that allow me to access data in a more useful way in order to get beneficial outcomes from it with less time spent.

Drift support, itself, is the best example of great customer service using their own solution. The support experience is always a delight.

So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month.

Quick signup, great for getting leads. I have not given instant messages on website much importance but when someone recommended it, i was convinced and Am very happy that i got it on my website too.

We've been using it for a few months and it was so easy to launch - lots of great help from the support team as well.

The tool is easy to use and allows us to quickly onboard our users. The chat workflows are intuitive, and I love how easy it is to build bots to streamline communications.

Drift is an amazing tool that helps you communicate directly and seamlessly with your website visitors.

Drift is designed to help people accomplish their business goals, especially B2B business goals, which is super helpful.

A bit unprofessional by having emojis and Gifs.

Unable to see how long each conversation is taking for each of my agents to work through. Have had multiple complaints on lag in the chat service loading within our software.

The interface is nice and easy to navigate. Support is great as one would expect.

Drift is, so to say - sexy I love the look and feel much better compared to other website chat/bots solutions.

I'll admit that as an admin onboarding this software, it takes sometime to get familiar with the new set up of chatboxes and playbooks. Overall though, it proves to bring results to our team.

Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.

It is very easy to use but more importantly, it is very easy to love using. This is important in software adoption and Drift is one of the best examples I have seen of this in recent years.

A good onboarding tool but with steep pricing plans.

Drift allows me to connect with prospects easily and quickly. The bot is helpful when we are away, but I can personal messages when need be.

Everything has been pretty good so far and as we expand use we know we will have good support.

I love the ability to set up multiple chat bots/playbooks based on use cases. The ability to engage with a target account real time is invaluable.

This software has allowed us the ability to easily and rapidly respond to our clients queries. Providing our client this type of interaction is important to building a relationship with them.

Love the ease of installing to my site and help to boost my customer support presence without massive investment. It's deeply personal and conversation driven.

It didn't capture leads for us. I think our buyers hated the bot.

The only major limitation is lack of integration with your existing calendar, which means you could get a missed call when you are unavailable, making for a poor user experience.

It's really a good tool which converts visitors in lead or callers. Chances of increasing the prospect are really quite high.

At the moment I am using webhooks and zapier to push appoinments to the calendar, but at risk of double booking with something else.

It was easy to integrate onto our website and allowed us to have a very compelling call to action for our potential customers. This app is very customizable and allows to adjust most every aspect.

Good customization capabilities. Great interface both on desktop and on mobile navigation.

Dashboard interface and very good usability. Support of good quality.

I saw how the right choice was by choosing Novocall for investment. It helps businesses increase their sales and I love it.

The team is absolutely amazing. The speed at which they upgrade and improve the product is remarkable.

Great set of functionalities, very easy to setup and to get it up and running on my website. Great support team, very fast response.

Easy to use and install. Perfect for freelancers because customers can easily contact them.

I love that Novocall allows you to chat with potential customers on different messaging apps. Our potential customers have increased 3 times after using Novocall.

I like the way that it connects with your website to provide customer phone service effectively. It has lots of integrations and is easy for the customer.

US Dollar

Drift is a cloud-based solution designed to help businesses automate sales processes by adding live chat windows to websites for increased customer experience and loyalty. Key features include chatbots, geo-targeting, offline access, proactive chating and transfers/routing.


Drift facilitates communication with website visitors in real-time to help generate leads and improve sales opportunities. The AI-enabled solution comes with a chatbot to automate marketing pipelines and increase customer engagement. Additionally, it allows marketers to generate reports to facilitate decision making and improve business performance.


Drift allows integration with various third-party platforms including Salesforce, Marketo, HubSpot, Pardot, Outreach, Google Analytics and more. Mobile applications for Android and iOS devices are also offered, allowing users to remotely manage business activities.


Drift is available on monthly subscriptions, starting from free pricing with basic chat capabilities. Support is extended via documentation and online helpdesk. 


     



LongDescription

Engagement Tracking

AB Testing

Lead Notifications

Multi-Channel Marketing

Surveys & Feedback

Personalization

Meeting Management

Mobile Alerts

Online Forms

Lead Capture

Customizable Reports

Automated Responses

Code-free Development

For Developers

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Data Synchronization

Customer Segmentation

SMS Messaging

Video Chat

Subscription Management

Drip Campaigns

Real-Time Monitoring

Human Handover

Location-Based Marketing

Single Sign On

Confirmation/Reminders

Natural Language Search

For Sales/Marketing

Data Extraction

Lead Distribution

Customer Database

Query Suggestions

Offline Form

Audience Targeting

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

Template Management

Scheduling

ROI Tracking

Data Import/Export

Email Tracking

Email Campaign Management

Customer Support

Process/Workflow Automation

Lead Generation

Email Templates

One-to-One Messaging

Subscriber Management

Contact Management

Customer Experience Management

Availability Indicator

Lead Verification/Validation

Content Management

Booking Management

Lead Management

Email Marketing

Screen Sharing

Mobile Access

List Management

Proactive Chat

Survey/Poll Management

Real Time Data

Transcripts/Chat History

Performance Metrics

Routing

Product Recommendations

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Marketing Automation

Landing Pages/Web Forms

Lead Segmentation

Real-Time Notifications

Forms Management

Language Detection

AI/Machine Learning

Group Messaging

Customizable CTAs

Contextual Targeting

Workflow Management

Email Management

Source Tracking

Dynamic Content

Event Triggered Actions

File Sharing

Activity Dashboard

Alerts/Notifications

Online Booking

Reporting & Statistics

Predictive Analytics

Segmentation

Data Visualization

Reminders

Web browser (OS agnostic)

Visit drift.com/pricing for more detail and to chat with us.

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

Drift

In Person

Live Online

Webinars

Documentation

Videos

Novocall is a cloud-based marketing solution that enables businesses to streamline processes related to customer communications, lead generation, conversation tracking, client follow-ups and more. Customers can utilize the platform to send messages and schedule return calls in case of agents' unavailability.


Novocall allows organizations to track interactions with website visitors and capture callers' details such as name or contact information. Administrators can use the dashboard to monitor changes and gain visibility into the call or message type across communication channels. Additionally, it lets users send pre/post-call messages or emails to clients and set up triggers to engage with interested website visitors.


Novocall facilitates integration with various third-party applications such as Salesforce, Google Analytics, Hubspot, Microsoft Outlook and more. The product is available on annual and monthly subscriptions and support is extended via phone, FAQs, documentation and other online measures.



Call Tagging

Call Transfer

Automatic Call Distribution

Auto-Dialer

Call Recording

Call List Management

Campaign Planning

Call Routing

Recording

Call Reporting

Chat/Messaging

Conversion Tracking

Keyword Tracking

Dashboard

Contact Database

Customizable Forms

Call Transcription

Call Monitoring

Third Party Integrations

Call Tracking Metrics

Appointment Scheduling

Live Chat

Campaign Management

Novocall is available at $39/month. It also offers a free trial.

Drift vs Novocall

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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