Very positive experience. Constant updates. Fast and competent assistance

Marketing Automation, AI, email campaing, analysis

The integration was very easy and the SALESMANAGO platform is very usable

SALESmanago is helping to our clients to know their customers better. On the base of this knowledge they are able to communicate with their customers in personalize way. In that regard they see higher customer engagement with their marketing messages in many channels which leads to increased revenues.

With SALESmanago you have all customer data (behavioural and transactional) in one place and ready to use in many channels SM offers. Many eCommerce marketers are using single purpose applications or platforms and therefor they are not able to have 360 view of each customer. SALESmanago solves this problem with excellence.

Complexity of the platform might scare some users. Also some user expect a magic wand platform which will do everything for them. That is not truth obviously. It is about proper work and time to learn how to use this tool and get all the benefits platform has.

Implementation went ok, features are ok but we are having problems with email formatting. That is really important to our marketing but they don't seem to be taking real action to resolve the problem. Also the web analytics are not working properly. Again we reported the issue but no resolution. I think they don't have enough technical support so having been a customer for a year we are actively looking for other options.

Comprehensive set of features and potentially a powerful marketing aid just needs better technical support.

Email formatting problems and slow technical response. The training material is not always easy to understand.

Sales Manago is an excellent custom data platform. In our marketing department we use Sales Manago for marketing automation, marketing emails, contact segmentation, scheduling campaigns. It contains a broad spectrum of functionality. With Sales Manago we can monitor our contacts and our clients and having a global vision of all customers, leads and prospects. This functionality allow us to schedule successfull campaigns and implements new contacts.

We love the software to create emails marketing: we can customize them as we want, both from mobile and pc. I think this functionality, together with contact segmentation, is among the best tools in the system. Furthermore, the excellent assistance that the sales manago team guarantees us is fundamental: they are always available to support and help us.

honestly, I think the marketing automation part could be more intuitive and less complex.

I am using SALES Manago for 3 key processes today: 1) all our e-mail marketing needs. We have done e-mail A/B tests to understands performance and improve our results. 2) Web push notifications that have helped us to bring customers back to our site. 3) Social media management. I use it to program FB postings ahead of time.

I like the features that are very relevant to B2C businesses. For example, the RFM (recency/frequency/monetization) segmentation and automatization rules based on such segmentation. Also they are great about releasing new features and improvements. In the 2 months I have used it, they released a new Whatsapp integration (very relevant to my Latin American market). Finally, the on boarding support is great and it helps you to take full advantage of the tool.

There are some features, like the events manager, that are not responsive. But I am sure they will fix it soon.

My experience has been very good, it is very intuitive and easy to use, its implementation is very fast so the client obtains results quickly and it has all the necessary functionality and is constantly updated with new functionality releases.

It is a very complete tool that allows to have a single omnichanell point and customer information and has all the necessary functionalities to optimize my marketing actions and resources

I dislike nothing about salesmanago, I have been working with Salesmanago for more than 3 years and I have obtained the best results in my clients

It is helping us create targeted campaigns with the goal of increasing revenue.

Salesmanago is a very useful platform for customer segmentation and communication. You can create many automations that allow you to do targeted campaigns, and it allows you to communicate with customers not only with newsletters but also with onsite customizations such as popups or banners. Use is quite intuitive. Customer support is immediate in case of problems, and our Customer Success Manager [sensitive content hidden] is always available.

Dashboards are not very customizable in terms of dates.

After using SALESmanago for a year, we have experienced impressive results and highly appreciate the technical support provided. It has become an integral part of our workflow for creating mailings and managing our contact list, to the point that we cannot imagine using any other tool. In fact, we have even implemented SALESmanago on multiple websites. If you're searching for an effective and user-friendly solution, we confidently recommend SALESmanago.

I would say that what I liked least about the software was its steep learning curve. Although the platform offers a wide range of features and functionalities, it can be difficult for new users to navigate and understand how to use them effectively. Additionally, the user interface can be somewhat overwhelming, with a lot of information and options presented on each screen. That being said, with some time and effort invested in learning the platform, I do believe that SALESmanago Marketing Automation can be a powerful tool for businesses looking to streamline their marketing efforts.

Email marketing, Workflows & Rules and Analytics. These are the three tools that allow one to understand the complexity yet professionalism and comprehensiveness of the SalesManago tool. The administrator has the fundamental elements to be able to interact 36' degrees with the customer, profiling him in the round.

One penalising element is certainly the price of the tool. Certainly higher than several competitors, who offer less precise services, with customer service even in contires with time zones, but the price is disadvantageous for realities that want to activate Marketing Automation tools.

I´ve been using SalesManago less than a year, but I have to say it is a very powerful, complete and easy to use tool for our data marketing strategies. Above this, I have to highlight their support team, always there for us, with ideas, solutions or alternative paths to achieve our goals.

It could improve design capabilities for landing pages

I have been using Sales Manago for 12m now and I am amazed by the overall performance of the product. We use Sales Manago at different stages of building customer value: first, the platform helps managing users that we attracted to our website so that we can properly track their future online behaviour. We also use SM package for preparing and distribution of our mailings. Sales Manago provides also specific solutions for mobile marketing or web push notifications as well as it enables us to build quite complex scenarios to stay in touch with customers who express interest in our product but did not buy them yet. A variety of Sales Manago functionalities is combined with helpful and professional staff that we contact quite frequently. We have regular calls with support team and together we go step by step through the current goals we want to achieve using marketing automation. Another great thing is that we receive help from SM side also when it comes to our integration with other software providers. Consequently, we are sure that we use the platform to the maximum of our capabilities. I am proud of the fact that a few months ago I recommended Sales Manago to be our marketing automation software and went through the implementation of the system to our company - it is one of the best business decisions I have ever made:)

nothing substantial so far - we simply contact each other when there is anything that we don't know etc and we get quick response from the team

This platform give his best when it's on B2C Market, can automate all the functionality, and can manage all the touchpoint in the marketing plan of a company that sell via ecommerce.

It's a little tricky to set up and have a long learning care, but after the first impact, it will be great.

SALESmanago is the tool we use to automate our marketing efforts. This tool help us adapt the offer to the preferences and needs of customers and increase the number of returning customers. We use tools such as segmentation matrices and dynamic segments that allow us to better understand our customers and their purchasing practices

SALESmanago is a very good platform for e-commerce. We found many solutions that helped us recovered abandoned cart, adapt the offer to the preferences and needs of customers and increase online sales and conversion from the generated traffic

Nothing, everything works as it should and the support is very helpful

It is holistic and every year better than lat year.

Nothing. I love it. It is perfect for me :-)

- easy segmentation of the contact database with the possibility of adapting to the specifics of my company - a wide range of available features and very simple implementation - support at a very high level - instant response to requests, great consultancy

- difficult interface, features are not available at first glance, you should spend some time with the system to get to know it well

The SALESmanago system saves time and jobs in the company thanks to the automation of sending e-mails. Proper use of automation, personalization, matching offer and segmentation makes makes that ORs and CTRs still grow. Best customer care ever! Totally open for new features and what's more important new ideas are implemented in a reasonable time.

At the begining You can be overloaded, because it's a multitool. The user interface some times is not intuitive - fortunately customer care is very helpful.

System's user-friendly interface as well as the features, while having the extensive toolbox and integrations, makes SalesMANAGO one of the best marketing tools. Simply, this is one of those rear platforms where you see the real value for the money you pay. It's not cheap, but it's worth it. Apart from the functionalities and extensive integration possibilities with other systems, system is equipped with the reporting tools that are giving the comprehensive data to work on after the project is done (or on-going)

At certain points, Salesmanago tends to become overwhelming for the new users due to its large assortments of functions. What's more, the developers and the team seems to care to offer the new functions, but the improvements for the existing ones won't hurt. Also, not a big con, but their support team seems to be overloaded or short in people when it comes to the urgent requests for the changes or fixes.

As a marketing agency, Marcomcity is glad to collaborate with SALESmanago. When we first started to work with the automation marketing specialists, we were amazed by their professionalism and their knowledge on the topic. The training we get made us understand the mechanisms and use the system in the best ways, and the people that taught us are still available to help us every time we need. Today, we work with the SALESmanago teams on a daily basis and they help us to make the most of the MA system to reach tremendous objectives and satisfy our clients, who clearly see great results!

Even though the whole plateform is in English and our company is french, we manage to work with it :)

Have been using Salesmanago for implementation of marketing automation for customers. Must say this is one of the best-documented tools I have worked with, which makes the customer onboarding process fairly easy. Much appreciated and useful is the ability to consult your account manager for questions or problems.

The numerous options for automation, the ease with which those may be implemented, the detailed documentation and the timely support from the account manager

Some features require programmer assistance to get implemented. Some of the standard features lack enough customization options.

I like it a lot that right after first log in, a lot of functions have been so easy to use that it needed almost no help or tutorials. And with more advanced scenarios, I could always count on support team to do their job. Also the contact with customer success department is perfect, [sensitive content hidden] is amazing person to work with - always perfectly prepared for our calls.

Rarely, but there are some issues that are not clear - e.g. I did not get immediate info what I was doing wrong when I could not save my email - only after contacting support I was told it was certain emoji use in one of e-mails.

SALESmanago is a complete automation and email marketing system! We have been working together for 3 years, there were no technical problems at that time. The software is very intuitive and all the features are great!

Processing of new features is quite slow especially on those demand features

I have been using Sales Manago for about 2 years. Sales Manago is a simple to use, user-friendly and complex tool for small, medium and large company. It offers quick mailing everyday to many customers in CRM. Sales Manago has great creator to newsletters, webpush, pop-ups and many others features to increase your conversion and revenues for example from your e-commerce system.

Nothing, the software is very good for all purposes.

This tool gives 360 degrees marketing automation experience to the user. It's easy to learn how to use and gives the best results in short time. Good customer relationship responds quickly on most times. With the great API, you can connect almost anything. It's a working, successful tool.

Integration the API with some e-commerce platforms can take some time. It would be very helpful if they could offer a SDK for it.

SALESmanago is "all in one" software, you can find all the necessary features to do a great digital marketing strategy (pop-ups, web-pushes, e-mail marketing, landing pages, chat, etc.), and to segment all yuour users to send them personalized communcation with the automation rules or workflows. In conclusion, SALESmanago is a good opportunity to increment your business!

Maybe they should add new events / conditions in the automation rules / workflow and give the possibility to activate / deactivate chat automatically in certain hours.

Building in easy way marketing automation workflows, email layout creator.

Occasionally bugs. lack of possibility to test newsletters on different e-mail clients and devices.