About ClubManager


ClubManager is a cloud-based membership management solution designed for small and midsize training centers. It offers attendance management, class management, event management, scheduling and online registration within a suite.

ClubManager features membership management that enables users to manage communications throughout the member lifecycle. Members can book their classes using smartphones or front-of-house kiosk. The solution allows users to customize the solution as per their club brand and logo. Users can monitor attendance, retain members and calculate peak hour usage.

ClubManager features attendance reporting, which enables users to track member activity. The booking module allows members to book their sessions online using the mobile application.

ClubManager offers online support to its customers during business hours and free training using webinars and live demos for a year. With the help of open APIs, users can use the solution with other business systems such as accounting and customer relationship management. Pricing is per month.



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Supported Operating System(s):

Web browser (OS agnostic)

49 Reviews of ClubManager

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(35)

4 stars

(9)

3 stars

(5)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 49 reviews

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July 2017

Andy from Greasley Sports and Community Centre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

2.0

July 2017

Basic but cheap.

New database for customers and is easy to renew customer's membership.

Pros

Very low price. Good basic database, and sign in system. Can add own logo. Scan cards are good and the till layout is ok.

Cons

Not very flexible with various products, particularly variable price products. Doesn't link with direct debit company very well (this could be on the DD company's side). If you offer several different memberships types starts to be time consuming to keep customer's profiles up to date. Analytics is not very detailed, and can be awkward and time consuming to find information you want (eg. I want details of a selection of products, not all of them I have to scroll through and make notes then enter info in to a spreadsheet.) The same when it comes to getting membership information but for the price wouldn't expect all this.

Response from ClubManager of Club Manager Limited

Replied July 2017

Hello Andy, Thankyou for your review. We really appreciate your feedback and will take this on board. We aim to keep ClubManager at a low price for all our customers and provide them with a good quality service. With regards to your direct debit company, it might be worth contacting the support team so they can take a look into your account and resolve any issues you may be having. ClubManager has many different system reports which can help you find out lots of information about all aspects of your club. You can also create your own reports inside of ClubManager. We work with a broad range of businesses within the industry and we can organise bespoke reports to suit individual customer needs. If you do need any help finding a report inside of ClubManager our support team are available between 9am and 5pm to answer any queries you may have. Thanks, The ClubManager Team

June 2017

Gary from Miracles Wellbeing & Fitness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Why didn't we buy this years ago!

Tracking Key Business KPI's improving our prospecting and retention!

Pros

Keeps us real time up to date on all key indicators of our business from whatever platform we use anywhere! Without the introduction of Club Manager our business may well have disappeared - it revolutionised our approach and our results.

Great support and good on line tutorials.

Cons

Not many cons to be honest, in fact only one! - whilst the on line tutorials are good - the tutorials don't keep up to date with the latest releases.

Response from ClubManager of Club Manager Limited

Replied June 2017

Hi Gary, Thankyou for your review. We really appreciate your kind comments and will take your feedback on board. The ClubManager Team

September 2017

Euan from Future Fitness

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2017

Great system, easy to use and incorporates our collection services well.

combines both of our collection systems

Pros

It is a very easy to use system which means it is easy for staff training and ensuring memberships are up to date. Changes and updates are easy to imply and works well with both of our collection systems.

Cons

We haven't really experienced many downsides to this system although we do not use the product for anything other than signing in members. We experienced an issues with card formatting for a while but this was quickly resolved.

Response from ClubManager of Club Manager Limited

Replied November 2017

Hi Euan, Thankyou for your review. We really appreciate your comments on ClubManager! Thanks again, The ClubManager Team

September 2016

David from Lifestyle fitness gym ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Club manager software

Best thing we have purchased and done for our business. Freed up our time with this software keeping all our figures and notifications of non payers for memberships. We have purchased entry gate to work alongside this and about to add on online booking. We have used this for 6 years and still get help and ongoing support

Pros

Runs our business for us couldn't cope without it

Cons

Nothing

Response from ClubManager of Club Manager Limited

Replied October 2016

Hi David, Thankyou for your review, we really appreciate your kind comments and feedback! Thanks The ClubManager Team

August 2017

Eoin from Sharjah Wanderers Sports Club

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Club Manager has vastly improved our service to our members, we couldn't live without it now.

Pros

The transition from our old software to Club Manager was seamless. The Customer Support is also top class. All of our employees have marveled at the ease of use of the system. It's accounting features are a huge help to our accounting department and provide clarity and accountability for each transaction. Communication with our members is easy and can be done through many mediums. There are clear features which show each members details and the membership they have chosen. It's clarity and ease of use has not only improved the service to our members but has also helped us keep track of payments and thus improved our revenue. The cost is of extraordinary value, especially considering the amount of money it saves us each month. It is a well planned and executed software and would be an asset to any company.

Response from ClubManager of Club Manager Limited

Replied August 2017

Hi Eoin, Thankyou for your review! We really appreciate your comments. Kindest Regards The ClubManager Team

February 2019

Sean from Street Monkeys Academy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Simple system

Club manager is a simple system that meets our needs, it is accessible to our coaches on mobiles and iPads which is great for access to emergency contacts if needed. Would absolutely recommend ClubManager to everyone I talk to in the industry

Pros

It’s simple and they even transferred all of our members over onto club manager for me, all I had to do was send them a spreadsheet with details on it.

Cons

No current issues with the system, happy

July 2017

Dave from Life & Sole

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2017

First class gym and class software with great support

Pros

Ease of use. Linked in with GoCardless DD System. Simple booking system for customers, who have no need to contact us to query their bookings.

Cons

Would like the ability to link to different bank accounts - One for the gym and one for the classes. Time out function should be able to be set by the user.

Response from ClubManager of Club Manager Limited

Replied July 2017

Hi Dave, Thankyou for your review! We really appreciate your comments and will take your feedback on board. The ClubManager Team

May 2018

brian from Edwards Leadership

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Absolutely easy to use and excellent service

Pros

Highly supportive - just what is needed to run a slick operation. I dont notice the service because my gym runs so smoothly. I cant recommend this system highly enough

Cons

I think the system is the best overall system having been involved with many clubs over the years. There have been no mistakes, no unnecessary waiting and information is always readily available

June 2018

Barry from Flex Gyms Ltd

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Fantastic with great support

The best part is the automation into our turn style. No more hours of "have they paid" or "haven't they paid"

Pros

Very easy to use and mostly self explanatory . Unlike Clubwise (who I would avoid like the plague), Club Manager integrated into our current direct debit provider so there was no chance of missing payments from administrative errors during the change over

Cons

Nothing. In case this is unclear, I really would not change anything

February 2019

James from Goldstar Active Limited

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Clubmanager is very good

We have had a very good experience with Clubmanager they are helpful and the software does what it says on the tin.

Pros

Easy collection of DD's
Customer service is very good
Cost is very low compared to others
Setup is very intuitive and the initial support was very good for setup

Cons

Not being able to add attachments to emails
Paying for texts

February 2017

John from Lincoln Tri Club

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Our Saving Grace

We took on CM in 2016 to manage our database, and the system as not let us down, it has surpassed all out requirements and we still keep finding more things to integrate into our club. it manages our Membership database, monitors and takes payments through Go Cardless and Stripe. the booking module has allowed us to increase attendance at all our coached sessions, allowing members to see what's available. the pricing structure is clear, the customer support is first class, any enhancements are dealt with quickly with either a change to the system or an acknowledgment that it will be changed at the next review. CM always welcomes feedback and act upon it to enhance the system. It can't meet requirements for all but they're always looking at solutions to personalise. Couldn't wish for anything else.

Response from ClubManager of Club Manager Limited

Replied March 2017

Hi John, Thankyou for the review. We really appreciate your kind comments! Thanks again, The ClubManager Team

July 2016

David from Beckton Globe Youth Zone

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Brilliant - adjusted for our needs has saved us lots of staff time!

We are currently trialing at 2 of our 4 youth centres. It will replace our excel spreadsheet. We never realized how powerful the system is, it has allowed us to monitor attendance and given us many more stats on our members. It is a very powerful system!

Pros

That its easy to use and without any training the staff have worked out lots of ways it can be used for our youth centres.

Cons

Nothing - apart from I wish we purchased it sooner.

Response from ClubManager of Club Manager Limited

Replied August 2016

Hi David, Thankyou for your review! We really appreciate your kind comments and are happy to see your getting along well at the youth centres. Thanks again, The ClubManager Team

January 2018

Melissa from Leading Results Fitness

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Very happy to have chosen Club Manager - great experience from the start

Pros

Easy to use and set up, can create a report for pretty much any part of the business and a great way to track members and their habits. Happy with the integration with DFC as well.
Also really like smartphone access