fitli

RATING:

4.8

(112)

About fitli

Fitli is a cloud-based club management solution suitable for small and midsize businesses. It helps users book appointments, advertise club services, and manage classes. A dedicated mobile app helps users remotely engage with clients. With the Fitli mobile app, clients can view current class schedules, book their desired class time slots and pay. This functionality may also be embedded in fitness clubs' websites, meaning clients can interact with clubs through either platform. Employees who use Fitli will also be able to use the software to manage their schedules and perform other basic administrative tasks. Upon purchase, users can expect a personal setup from Fitli’s team, which helps with customer and product migration, as well as general system integration. This t...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

fitli Pricing

Client and Professional Accounts are FREE. Businesses get a FREE TRIAL, then pay based on number of instructors: See pricing here: https://www.fitli.com/pricing

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

Explore classes

fitli Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for fitli

1 - 5 of 112 Reviews

Lamarr

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

To The Point!!

Phenomenal customer service. I can’t say enough about the professionalism and down to earth nature of this awesome team at Fitli! Definitely a team that is open to change, willing to listen and accountable to their standards. A rarity in business today. Fitli is HIGHLY RECOMMENDED!!

PROS

Easy to set up & navigate A1 Support!!! Clients found the software easy to use Option to be rated built into the software

CONS

Would like Quickbooks integration or additional payment options other than Braintree.

Reason for choosing fitli

Honestly one had a few extra features but (for me) nothing is more important than the relationship that’s established. I don’t feel like a number or like I’m bothering someone to get an answer to my question! Thanks Team Fitli

Reasons for switching to fitli

It would take 24 or more hours to get a response to questions. An overall good service but those response times had potential impact on a sale. Tried the Fitli trial, had a question on the weekend and didn’t expect an answer til Monday. Got a response an hour later. MIND BLOWN That level of service remains consistent!! Love this team!!

Paige

Health, Wellness and Fitness, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

A Great Product for the Price!!!

I have had nothing but excellent customer service. Any problem I encounter, I get responses quickly and efficiently. [SENSITIVE CONTENT] has also reached out personally on many occasions. I have also given suggestions for improvements that have been implemented.

PROS

I think as a sole employee of a company you are always looking for ways t be economical. This app has saved me countless hours and is affordable for my small business.

CONS

There are some features I wish the app had , such as the ability to purchase more than one item at a time. and the ability to add and remove relationships and make them active or inactive as needed by the admins.

Reason for choosing fitli

price and functionality for my business.

Reasons for switching to fitli

They raised the prices by 200% a few years back and that would have bankrupted my business.

Dana

Sports, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Great Customer Service

Overall, a great and easy system. I would recommend.

PROS

My favorite feature was the customer service. They were fast and efficient.

CONS

The lack of having an app was to use was kind of a bummer about the software. Also sometimes the sign in process for customers was not always working. I never figured out if it was user error/confusion or the system

Reason for choosing fitli

Customer service. I always felt heard. Other software companies, it was like speaking to a bot.

Allie

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

Great system has really helped me grow my business

Really enjoy it. I feel like I made a good decision by going with them

PROS

Lots of capabilities in one place ughhhh

CONS

Some functions are confusing or limited

Reason for choosing fitli

Ugh I’m getting tired ok this is super ridiculous

Reasons for switching to fitli

Needed to book classes

Shelly

Health, Wellness and Fitness, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Fitli is a great product

I have from day one felt cared for and well taken care of by the staff and support at Fitli. As a brand new business - Fitli has been amazing!

PROS

Fitli works increibly well for small businesses. It keeps all payments in one place. It helps the clients to do their part by signing up and withdrawing from class. It is a secretary for the owner

CONS

The only pitfalls are when the app is acting up. It can cause mass chaos for clients when the app is down. I think if Fitli would send out emails to all users when issues arise - that would make the business owners responsibility for technical difficulties and answering to confused clients much easier.

Reason for choosing fitli

I wanted to go with a smaller outfit. A more personal connection with the people at Fitli. I felt cared for.