From the start, the trainers, training program and training facility are impressive. As an administrator, you have the ability to customize software to your existing workflow, create your own quality reports and metrics, or have Orchard assist you in creating them. There is a high level of on site support from installation preparation through implementation and go live, and continuity of support post go live with a very responsive remote tech support team ( 24/7) . It was a huge decision, and purchasing Orchard Software and everything that comes with it has been a benefit to our laboratory. We will continue to utilize Orchard products as more extensive options are developed and become available to meet the need or our growing laboratory.

The result approval process could be a bit more streamlined for cytology, we are currently working with technical support on improving that process.

I've used several different LIMS systems throughout my career and this is by far the most flexible of any system I've used.

Adding assays is quite easy and being able to program different rules in order to customize our client's experience is extremely important.

Not being able to customize our own reports is a little frustrating. I wasn't the administrator who set this up at this laboratory and now I'm stuck with his design unless we pay more.

Simplicity of tracking patient history and repeated results. It also is linked to another LIS that we use and it's easy to switch back and forth when reviewing information.

What I like most about this software is that it's easy to track repeated samples, see patient history, and edit results.

At the Certifying level, we blindly go through data until we see a sample that is complete, then assess. When you have results coming in from different departments as we do, there's no tab that sorts the completed results. For example, we choose an accession, there are no results yet, then move on to the next one which is also empty, and then maybe ten below it, there's data to look at. There is an Orders With Results tab but that will only show the results of the accession that are complete, yet often there are still results pending from different departments, so it will not be in that view along with the completed results. It makes our process inefficient and untimely.

Up until the last few years, the customer service, product changes/flexibility, pricing was pro-customer. At this point, I believe it time to evaluate other LIS's if the price point no longer supports selecting Orchard and the iews of their employees are no longer pro-customer.

Since 1997 I have been a strong Orchard advocate. The flexibility it enables us is fantastic. Able to customize most everything. As a lab consultant, I implemented/purchased a number of Orchard LIS's due to it being easy and quick to learn for staff.

With new ownership I see a major increase in all pricing (interfaces, licenses, service). Invoices are generic with absolutely no details even when repeatedly asked to get it itemized. Old mentality customer service by leaving voicemails with no answers instead of emailing responses. Data mining is weak. Not as good as value that it was when [SENSITIVE CONTENT HIDDEN] owned the company.

Fast and accurate patient processing. There are a few preferences I wish you could change, but other than that it works very well.

It easily integrated with our EHR software. This made it simple to get lab results to the doctors. We are able to print labels, requsitions, patient demographics, ect easily from the patients account. We see hundreds of patients every day, and this system keeps the ball rolling. We are never slowed down by the software. It is easy to see what's going on because the design is clean and simple. It is easy to select the tests that need to be ordered, or have them integrated from the EHR. This system limits human error and allows us to not spend as much time double checking everything. The labels print out cleanly and ready to be put on patient samples.

Orchard customer support is very responsive and thorough.

Orchard is able to act as a productive catalyst between multiple EMRs, interfaces, medical practices, hospitals, and so on. When configured correctly, it processes results quickly and keeps an excellent log to provide a full picture of order traffic.

Orchard has jury-rigged many solutions over the years which can cause problems with stability. It is not uncommon for us to have to restart their LIS server due to hiccups.

Orchard Harvest LIS controls almost every aspect of our daily operatoins. We rely on it to capture, process, and analyze all data coming off of our analyzers every day.

Orchard Harvest is an easy to use LIS which makes training new users to its functionality much easier than other LIS systems. It is a reliable platform with a high quality interface.

I wish the logic/rule building ability was a little more robust. Some rules are limited to single condition statements where multiple IF/AND/OR commands would make rule writing much easier. As a result, some logic decisions require multiple rules where other LIS systems might only require one. It's a fairly minor issue, but it does come up occasionally.

It is a good LIMS system for sample management and lab tests management.

It is HIPAA compliant and secure. It can be integrated with major instruments for electronic data transfer.

Lot of training required for installation.

The software saves us a lot of headaches and a lot of different departments are able to utilize this software.

Most of the commands in the system (at least for the Copia portion) are very intuitive, making it relatively easy to use. Pulling patient reports and searching are very easy.

What I like least is that there are a lot of pieces that have to be "custom built" for the software, but to me, it would seem that we can't be the only users that would need that function for the software.

Despite it' s lack of versatility , it helped with minimal and smaller projects specification

The timer, the stop and continue option which allows you to record and keep track of projects specs

It was easy to use and intergrade, it helped with budgets for potential clients

Flexibility and ease of use for the end user.

The best part of the software for me would be the ease of writing rules to enable you to configure the software to fit your needs. You can write rule from Order entry, label printing, result evaluation to result approval. It's very flexible. If you need help writing those rules, the support staff is there to assist.

I would have said turnover in the support staff, but that problem has been resolved.

Ease of use, multiple ways to perform the same tasks. We use both Harvest and Copia products. The system is designed by Medical Technologists that have actually worked in a lab. They have a totally unique perspective on how things should work.

Sometimes rule building and report set up can be confusing but the support staff is great is a great help.

The software is pretty easy to use, but it has limited capabilities due to its architecture. Its QC module needs improvement.

The Harvest LIS does not enable us to pull reports in a manner that we need; it has very little flexibility and customizable solutions.

This software is flexible and if set up correctly could be very useful. Reporting can be done on multiple different instruments with reports.

The support staff has very little knowledge of the software itself. The staff who set up the software set it up incorrectly and Orchard will not fix. Regulatory issues abound with the way that the software system was set up in our lab including reporting different results for the same test on the same report.