I have been a using the AdvancedMD software for almost 4 years now. I have been very pleased from the start. I am a medical billing client so I have brought on several new clients and the onboarding process is made very easy with all of the support that is provided.

The software has all of the features necessary to process clean claims as well as keeping follow up in order when the insurance companies deny some of the claims.

The biggest drawback for me is the limited platform that the software can be used with.

I absolutely love using this software for medical billing. It is extremely simple to use and has enough customizations available for most practices. EHR integration makes charge review and claim submission easier than it should be. I wish that reports were more customizable, and that it was a bit more intuitive. Some things just don't work like you would expect. Those small quibbles wouldn't hold be back from recommending the system to anyone.

Lots of features and very user friendly. Charge creation and claim submission goes very quickly. Plenty of options depending on the complexity of your practice.

Could be more intuitive in regards to updating patient information.

I am planning on changing but put it off for 2020 and 2021.

This PM system is easy to use. There are some good features like eligibility check and the layout of the daily schedule. When you do get a support person they are usually good and not outsourced.

The system is so very slow. On the weekends it is impossible to work at all as they must slow down the servers even more. There is no function to auto send an email as a bill directly to the patient. You have to use their credit card company and machine to use the patient portal for payments. The PM does not directly connect to Fl Shots. Every extra module is an extra cost. Most of the hold time for support is very long.

I can't say that I love AdvancedBilling. For how much it costs I feel like the interface needs to be easier and my questions should be answered by customer service much faster. I am still learning how everything works after 6 months. The training they provided from the billing side of things was lacking.

- Does a good job of scrubbing claims before submission to check for errors - Has a robust number of features and reports - Customer service can help answer routine questions fairly quickly

- Some of the errors the claim checker finds do not seem tailored to ophthalmology (my field) - Not a very intuitive interface and lots of features are hard to find - Larger issues have been somewhat difficult to get answers from customer service - The monthly subscription fee is pretty high

Better productivity

The Claims Center is an awesome feature. Scrubbing for various errors before claims are sent out. Also, easily determining if a claims batch failed during transmission.

I have no dislikes with this software. Perhaps there are some things which could be simplified; however no product is 100% perfect and AdvancedMD is constantly doing updates with improvements.

Fair. Needs improvement but it does the job

Totally integrated with AMD ehr. Portal works well if patients can get into it

Difficult sometimes to get into the portal. The patient has to have the exact name, email, and date of birth as the EHE system has. That seems easy but sometimes if there’s an initial or a name with an abbreviation or A hyphen patients can’t get into the portal

Overall, AdvancedMD is good software. It is a very useful software that is very affordable. Many small businesses that I know of use it and get the job done with ease and is a great resource for billing. I believe AdvancedMD is a software companies who do not have a large revenue should try for billing, it goes well with Practice Fusion.

AdvancedMD was easy to learn and very affordable. The training and customer service staff were friendly and ready to help at a drop of a dime. Even in instances where something was already taught they took care of covering the information quickly and effectively.

The reporting system can be a little difficult to figure out, yet once reports are run they do give the information needed to see where your money is lingering.

Workflow and consistency. I like that AMD works with other vendors to make the process easy and effective

The efficiency of productivity. I like the functionality and work flow. It's not that easy to understand at start, but with some consistency, best practices are developed.

Training, set up and start up. It's pretty instense to start up a new practice, way too many steps for EDI set up and customization. It would be nice if a development team would be able to hand hold during this process, the switch over from another product is time consuming and difficult already.

I have had a great experience with AMD.

AMD is a top tier platform that has every feature needed to run a successful practice. It is very flexible which allows you to work across ever specialty in every type of setting.

The learning curve is tough. You need to work with people who know the software.

That it is web based, it is user friendly, and I like the reporting capabilities. Whenever I call support they are friendly, easy to understand and extremely helpful.

I would like the software to be able to be able to merge duplicate patients. At times the system is slow or freezes. I would also like to be able to access multiple keys at the same time.

set up and installation was easy and quick, the tutorials are great and very helpful - the main issue for us is how the copay applies to the date of service and the billing department can not post a payment to the line unless the balance is in the correct column so there's a lot of back and forth just to get a payment posted.

secondary payments post themselves when balance exactly matches, color coded schedules, most of the time the ERA's post automatically

having to switch back into an account to un-apply a copay or change the balance back to insurance when trying to post incoming payments - time consuming

Compared to other medical billing programs we've used, Advanced MD is the easiest system for sending electronic claims and printing paper claims. The eligibility tool is very helpful to ensure clients have active coverage. It would be nice it if would automatically check eligibility before every visit though.

Ease of submitting claims, the claim center is great, checking eligibility automatically is very nice.

Tracking authorization/referrals could use some improvement. If it could be more detailed and tag/count sessions automatically, it would be nice.

You either have a great scheduling tool, or a great billing tool. Advanced MD has easy scheduling, and great billing tools. The reporting tool is great too.

I would like the ability to block or unblock, or schedule over a block to be managed so not just anyone can override.

We love the fact that everything is integrated into Practice Management. We don't have to use a bunch of other programs or separate clearinghouses.

Some of the reporting features confuse our clients. It would be helpful to have more reports that are sorted by deposit date.

I am able to teach others how to use it and assist them with their practice needs.

I like the self help videos. It is handy when customer service is closed. Also, it allows me to learn the software more broadly. I really appreciate the great customer service.

It would be nice to be able to print out Carriers AR Details report that contains all charges. Example. I want a report to have all carriers that were billed to listed and I can choose a date range. I have printed the Carrier AR report and it did not contain all the carriers listed in the Carrier Summary report .

MOST MEDICAL OFFICES COLLECT DEDS AND COINSURANCES UP FRONT SO MONEY NEEDS TO BE APPLIED TO VISITS AS SOON AS IT IS TAKEN NOT LEFT IN UNAPPLIED. END ON COLLECTION BALANCES SHOULD NOT HIDE FROM VIEW. SHOULD REMAIN ON PATIENT BALANCE WITHOUT HAVING TO VOID.

EASY TO LEARN

THE END OF COLLECTION PROCESS AND SOFTWARE IS SET UP FOR INSURANCE TO PAY AND THEN APPLY PAYMENTS WHEN MOST MEDICAL OFFICES COLLECT DEDS AND COINSURANCES UP FRONT.

staying compliant with state and federal regulations

The tutorial software is educational and helpful.

No specific features for Podiatry Practice -

Could not have implemented ICD10 without this software. Has improved our claims efficiency with the ability to set custom inspector rules unique to our practice. Reporting system upgrade has been successful.

Ease of use, integrated features such as patient portal, advancedpatient suite

AdvancedInsights reporting structure not as intuitive, learning curve!

The implementation department was phenomenal. The ease of use has been ok, but the reports that we need are not accessible and getting anyone to help "build" those has been bleak at best lately.

It's fairly easy to use.

It doesn't do everything we need (reports) and having them built is time consuming, almost impossible and costly.

I have used AMD for five years and find it very easy to use and customer service is excellent! And, training is superb!!

System lacks some of the common function to use cpt cross walks and payment adjustments do not post correctly

easy to use. Reports are functional

payment adjustment are not interfaced correctly. no cpt crosswalk

Fairly easy to use and the speed of payments has been great for my organization.

as we try to transition to a more paperless and integrated future there are some missing features.

I feel that I can give a very honest review of this software. I've been using Advancedmd for over 8 years now and before that I used other billing softwares. Advancedmd is extremely user friendly. I've trained over 50 people on the software in matter of hours/days. The software offers a lot of options for scheduling, reporting, tracking and proper payment posting. I have the opportunity to use other softwares but I always go back to Advancedmd.

easy to learn and navigate. Great support team!

I wish I could search checks by dollar amounts.

I liked ho I could attach a bill and upload it to pay it easily and store it for reference

I did not like the different screen transitions as much as they were slow

Last week I was having trouble getting EOB's from the system for Medicare, Humana and Blue Cross. I was told too bad it was policy to wait 72 hours before an inquiry was sent. After 2 days they miraculously appeared just before the upgrade went into affect. When we first started using this system, the customer support staff was wonderful, but they have been slowly going downhill with this last contact being unacceptable. We are forced to use Relay Health but get no sympathy when we have a problem with them. Something has got to change. I don't trust the support staff anymore.