Azalea Health

RATING:

4.3

(89)

About Azalea Health

Azalea provides cloud-based electronic health records (EHR), practice management (PM), revenue cycle management (RCM) and telehealth solutions for ambulatory and hospital care settings. Azalea is suitable for community and rural health care settings, including multiple specialty practices. Azalea EHR is 2015 Cures Edition ONC certified and supports Promoting Interoperability (PI). Users can document SOAP notes, send orders and capture billing from a single screen. The HIPAA-compliant telehealth platform is fully integrated and enables real-time charting. Patient records can be accessed at home, in the practice or in the hospital. Azalea also offers a fully-integrated mobile application, appointment reminders and patient portal. A data integrity validation feature will ...
Patient dashboard

Azalea Health Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Azalea Health

1 - 5 of 89 Reviews

Daphne

2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2023

Quick Easy & Reliable Interface.

Hitham

Medical Practice, 2-10 employees

Used daily for less than 2 years

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2017

A peace of mind

Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind.

PROS

Fast and timely claims handling means reimbursement in fastest time possible. Hassle and worry free process. Diligent follow up on denials to maximize returns. I am able to print and view reports about accounts receivables, collections and payors at any time and for any period. All this at a reasonable cost and a peace of mind. Customer Service is great and very responsive.

CONS

None. Compared to several years of having my own staff with all the hassles that go along with that and having employees embezzle funds, having azalea health meant having security and transparency.

Sunil

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

EMR for Idiots

The experience with the Azalea health has been very positive especially in terms of searching for information and sending prescriptions electronically as well as communication with my staff.

PROS

I am a 65-year-old physician who is not very fond of technology. I always preferred old-fashioned paper charts and notes, paper prescriptions and communication through telephone.However for the last 5 years I have realized the Magic of electronic medical records and electronic writing prescriptions and communication through using Azalea Health products . I did use another E HR before switching to Azalea and had problems with the support system and multiple glitches in the software leading to a very high level of frustration.

CONS

Although Azalea health electronic medical record has made my life very easy, but computer-generated notes are not as good as my previous dictations which were individualized for each patient..

Reasons for switching to Azalea Health

Because of frustration and disappointment with the previous E HR

Lynn

Medical Practice, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2023

Keep looking for something better

I wouldn't hire this company to do anything. I am not even sure I am going to keep their EMR. I was supposed to receive template building, that never happened. Billing was supposed to be out the door within 5 days, that didn't happen. Our medicare set up was NEVER completed by azalea. None of my claims for 3 months left azalea for medicare. On top of this, our fax number only works occasionally. It's constantly something. They have no intentions of honoring their commitments and if someone had warned me about them, I would be 200k richer at this point and not trying to collect 3 months of billing that has been neglected severely by Azalea.

PROS

I chose azalea because they were all USA based and all workers were in the USA. Their prices were the same as competitors. Give or take a few hundred, the start up and overall price for full RCM was not much different.

CONS

The set up was sloppy. Features were not enabled on our go live date. The billing services we were charged a fortune for were not delivered. We have subsequently fired azalea and hired a new billing company and some of the claims had sat in Trizetto for 2 months. I am still finding claims in September that were unsubmitted from JUNE! This is unacceptable. The billing woman [sensitive content hidden] is a monster. She is so nasty. If I never speak to her again, it will be too soon. I was promised a 20% discount because of the poor service we received, this woman Susan acts like it is her money she is parting with and not mine that she wasted!!

Reasons for switching to Azalea Health

I was paying almost 13% in billing and emr and that is too much. I was also still only collecting about 90% of claims even at 13% and I was doing a lot of the work. Athena was bad but at least I was getting paid. All of Athena's employees are outsourced to India. This hurt their business.

Bonnie

Medical Practice, 11-50 employees

Used daily for more than 2 years

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

Awesome

I can't begin to say enough about Azalea. I know its hard to believe people but if we had to purchase an EHR right now and knowing what we know, Azalea would be the one we would go to. The one thing I like the most is that when new regulations like MACRA or PQRS comes out, Azalea has already done the leg work for us. We just have to follow suit. They stay on top of all regulations from Medicare to Blue Cross because they do all aspects of a medical office. They have so many people that work for Azalea that give their input on what they need to make this one of the best EHR in the country.

PROS

One of the best things I like about Azalea is that it does not go down very often. If it goes down, it is usually because of Google not because of Azalea.

CONS

The best thing I love about Azalea is that it updates to our changing world of medicine every time something new comes out. For example, the ICD-9 codes changing to ICD-10. All we had to do is learn the codes. Azalea entered the codes into the system. When there are new ways for billing staff or front desk staff to make their jobs easier, Azalea is already on it. Most the time we don't have to ask but if we do, they implement it for us.