CarePaths EHR Software

3.83 / 5 (30)

About CarePaths EHR


CarePaths EHR is an online (ASP), integrated electronic medical record (EMR) and practice management (PM) system. It is designed for psychiatry, psychology, mental and behavioral health, and social services. Some of the CarePaths' features include medical records, automated patient accounting, e-claims, automated electronic remittance, e-prescriber, scheduling, patient portal, authorization tracking, reporting, data export, etc. Users include solo practitioners, group practices, CMHCS, residential treatment centers, medical schools, college counseling centers, and practice research networks.



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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

30 Reviews of CarePaths EHR

Average User Ratings

Overall

3.83 / 5 stars

Ease-of-use

3.5

Value for money

4.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(6)

4 stars

(15)

3 stars

(7)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 30 reviews

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December 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2017

I like using EHR. Disappointed that Carepaths stopped having rates for part time therapists.

Pros

It's very easy to fill out clinical notes and file insurance claim forms. I also can get EOBs online and have them posted to clients' accounts. There is the ability to use video therapy which I have done a couple times. I can't really compare this to other EHRs

Cons

I started out paying as a part time therapist. Carepaths has now stopped having a part time fee and so I now pay high amount. That's a huge jump for someone seeing around 8 clients per week. I know I could stop using them, but now that all my clients are listed there, it's difficult to stop.
Other cons: when I see a couple, I have to set up two accounts for them to fill out paperwork as there isn't a way to have two signatures on Carepath's consent forms. Also, the clinical forms have a space to put in the client's next appointment but then that appointment time doesn't automatically transfer to the scheduling page. Carepaths doesn't ask for user feedback about usability. There have been several major software changes, but never did they ask users what we think might be useful.

December 2017

Beth from Beth Barnard, L.C.S.W.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

Carepaths e-record makes the business of a psychotherapy practice more and more seamless every day.

Paperless record keeping, improved financial management, ease of filing claims, monitoring of patient's progress between sessions, telepsychiatry.

Pros

As a sole proprietor, there is no need for my practice to have an administrator, as Carepaths makes scheduling, faxing, filing claims, billing, uploading documents, using note templates, uploading personal templates and assessment tools, providing telepsychiatry, messaging clients, and monitoring their progress all possible, in addition to having an overall paperless practice. The automatic posting of ERAs really makes the accounting piece easy. Psychiatrists can also prescribe from the system and payments can be accepted on Carepaths via Paypal. Carepaths staff respond quickly to questions about its general operation and continue to refine the program, offering cutting edge options for a practice at a very reasonable cost.

Cons

If there are insurance companies for which I don't get automatic ERAs and instead have to log-in paper EOBs, this seems to take a long time.

December 2017

ROBYN from Bergen Therapy Associates

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

December 2017

Overall positive

Purchased it primarily for my own practice. Others have joined, fairly easy to teach others.

Pros

ease of use for billing and note taking. Availability of video. Access to eob's from medicare. The customer support is always helpful and responsive.

Cons

Sometimes hard to get assistance (other times I barely wait an hour). When regulations change, for example icd 10, updates were not timely. I find accounting section to be too burdensome and use an excel spreadsheet instead. Not happy with that either. Would like to see something that is more user friendly for accounting. Would also like to have calendar synced with google calendar or have the carepath one on my telephone. The calendar is another feature I do not use as I need to have access to it all the time. Wish I could dictate my notes, I hear another program has this feature.

December 2017

Linda from Associates in Counseling and Psychotherapy

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

We have several clinicians using carepaths, and we have been pleased with the ease of use.

Pros

Customer service has always been very prompt, and carepaths is always updating to make is easier for the clinician.
They have many features that make it easy for us regarding billing, and running reports.

Cons

Our customers are having problems reading their bills. There are 4 options for sending statements, but so far we've not found one that customers understand clearly.
There are also times our billing gets stuck by the clearinghouse and we do not catch it. We wish there was an alert that this happened.
I love the reports I can get on carepaths, but as a supervisor I wish there was a way to run reports on each clinician, or pull up each clinicians caseload.

December 2017

Ann from Advanced Counseling and Therapy Services

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

2.0

Functionality

5.0

December 2017

When I put a ticket in for help I never hear back.

Pros

It is easy to use. There are a lot of forms to pick from so we had a lot of options to pick from. Drop down boxes are helpful. We don't use the billing feature so I can't comment on that. The email reminders are great. They really save me money because clients comment all the time about how the would have missed the appointment without the reminder.

Cons

When they do "updates" and "fix" things that were not broke but then work worse after the "fix". One time the did an update and the email reminders disappeared. That was a huge issue for my clients which means it was a huge issue for me. I sent over a dozen tickets to get help and nobody ever responded. Eventually, months later, I figured it out myself. That caused a lot of big headaches! I don't understand why I can submit a ticket but I never hear anything back and the ticket will say it was closed.

December 2017

Mary Ann from 'Self-Employed'

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

This is a terrific program! Great support!!!

Ease of charting and prescribing.

Pros

Ease of finding appropriate templates for charting and the ease of prescribing. I prescribe daily and the program is excellent.

Cons

Would like to have the ability to do prior auths when I am in the patient's chart. Currently I have to go to another site to do that. Also, would like to be able to fax more notes than 5 at each time. Many of my records are lengthly and numerous. It takes a lot of extra time to have to fax 5 charts at a time.

December 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

December 2017

Good value for the money, not pretty, but functional and secure.

It is a workhorse sort of product. Does the job but is not streamlined or as up to date as some others on the market. I used eRecords for over 3 yrs., so am quite familiar with it, even with that there are still aspects I just stay away from or don't know how to use.

Pros

Overall this has what you need to operate a mental health clinic, small or large. The scheduling aspect works well, and how it interacts with notes to create a draft note upon checkin is a great feature.

Cons

Clunky to use but you can get used to fairly quickly. Notes could be better, they work, but other products have better, easier versions. Navigating in general has far more clicks than necessary. Reporting features take more time than I think they should. As the company has grown turnaround on help tickets have taken longer to complete.

December 2017

Beth from East Haven Counseling

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2017

Met most of the criteria I was looking for to transition to an EHR.

Pros

Straight forward formats, cost fits our non profit budget, decent customer service; auto update on progress notes

Cons

can not get real time reports; can not schedule appointments from progress note page; does not have tracking for 90 day reviews/treatment plans; treatment plan format is cumbersome; you can sign off on deaft with important info still missing

December 2017

Stacey from Stacey C. Stevens, LMHC

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2017

Does the job and recent improvements have been great!

billing, scheduling and client reminders

Pros

The ease of Billing, scheduling and patient portal are awesome! Customer service is responsive and helpful with any issue by email or by phone. Portability of documentation is great!

Cons

Sometimes "clunky" to move from tab to tab, I wish it would sync ( at least free/busy) with my google calendar or ical

December 2017

Alyssa from LifeQuest Behavioral Health Care

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality