ChiroTouch Chiropractic EMR Software

4.04 / 5 (643)

Our advisors have recommended this product 18 times in the last 30 days

About ChiroTouch

ChiroTouch is an electronic health records (EHR) and practice management system designed specifically for small to midsize chiropractic practices. It combines electronic health records, billing, patient scheduling, outcomes assessments and inventory management in a single, integrated suite.

The EHR has custom templates for chiropractors, along with image management, dynamic SOAP notes and real-time patient flow with room management capabilities. The EHR provides lab integration and wireless support, and it can be used on a PC or on an iPad through the CTProvider iPad app. ChiroTouch's billing application features eligibility inquiry, claim scrubbing, automated batch posting, DME billing, workers’ compensation billing and other capabilities.

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Supported Operating System(s):

Windows 7, Web browser (OS agnostic), Windows 8, Windows 10

643 Reviews of ChiroTouch

Average User Ratings

Overall

4.04 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(296)

296

4 stars

(191)

191

3 stars

(70)

70

2 stars

(34)

34

1 stars

(52)

52

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 643 results

May 2019

Jacqueline from Winter Park Chiropractor

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2019

This program made a difference!

Overall I love Chirotouch and highly recommend it to anyone looking for a smooth and easy software system to connect the front and back of the office. I feel that low or high volume offices can use this as an asset with forecasting, monthly goals, and also the use of the customization it provides to practices. This program helped us achieve going full electronic in our office, connect and improve the patient treatment notes to billing in a much more time efficient way, also it gave my staff areas where they could get involved and come up with solutions to alerts and patient notes in the provider all in one section. I highly recommend this product.

Pros

I like the ease of the program, I feel it is very user friendly and easily you can teach yourself how to navigate through it. I think the billing process in accounting is also set up very well to understand where you are at in the process with claims. I also like the customization the program offers when it comes to visits, color coding, and how you can create the system to work best for whomever is logged into the program, so the different views of the schedule area are great.

Cons

My only complaint with this software is that the reports section could be tweaked, some of the answers that come up on the monthly stats report are not correct and we always have to count them by day specifically the New Patient numbers.

November 2019

Kim from Miley Chiropractic

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2019

Everything necessary wrapped in one package

Pros

I appreciated that the doctors notes, scheduling and billing were all tied together.

Cons

The text message reminder requires you to indicate the carrier. If it is incorrect, the patient will not always receive their reminder text.

Reasons for Choosing ChiroTouch

Doctor notes, schedule and billing was all tied together. The visual appeal makes it easier to look at and navigate through the system.

Response from ChiroTouch Integrated Practice Solutions

Replied November 2019

Hi Dr. Miley, thanks for the review and glad the software is helping with your notes, scheduling and billing.

May 2020

Keven from Rochester Sports Chiropractic, pllc

Company Size: 2-10 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

3.0

Customer support

2.0

Functionality

5.0

May 2020

Decent Product

Pros

It is extremely easy to document, bill and do accounting.

Cons

Once a month the software will stop working for many different reasons. To get assistance it is not free and will take an entire day. All of the issues are within the software, and they are not easy to fix.

January 2017

Sam from Robinson Chiropractic Inc

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2017

Lacking customer support

Overall, I have been very disappointed with this software. They promised the world and way under delivered. All of the "necessary features" for EHR are an extra monthly charge. You pay extra for support but get to hold on the same 800 line as all the other disgruntled purchasers. I have been waiting for a fix for over 2 weeks on a problem with CT Intake not importing basic health history and subjective complaints (which I pay extra for). Don't worry it's just my money they are wasting. There is a pattern there too. They overcharged me and then sent an email to my entire staff regarding financial matters by means of their training login emails instead of me. I have never heard of a company making that kind of screw up. But I digress, the system is very cumbersome and requires you to navigate through multiple screens to get the info that should all be in one place. It takes multiple steps to accomplish simple tasks. There is nothing personal about the notes. They are very generic and not tailored to you at all. They even come with grammatical errors preinstalled. You don't have to pay extra for that. The software is overpriced for what you get. Patient tracking is horrible. Trying to track where a patient is in treatment is a nightmare. Want to know how long since the last time you examined a patient? Think that might be important to know without looking through each daily note? Better get a different software for that. The system lags and bogged down constantly no matter the size of your server, internet speed, or hardware you are using. We have confirmed it is a software issue. It's the most expensive software out there and lags on basic functions like choosing neuro tests on a basic new patient exam. That's like buying a Mercedes that stalls every time you put a window down. They wouldn't stand for that and neither should you. It should do the basic functions it was designed for or your money back. I am still waiting for them to resolve an issue that leaves my system utterly useless for over 2 weeks now and I call them daily. I have had this system for over a year and gave it my best with training and implementing and just giving it time to grow on me hoping it would prove me wrong and work the way they marketed it to me when I bought it. This software just is not worth the money and worse than that will cost you money overall because it is slow, inefficient, and incapable of tracking much of anything. Buyer beware.

Pros

Looks high tech when it's working.

Cons

Very inconvenient. Too much to list.

Response from ChiroTouch Integrated Practice Solutions

Replied January 2017

Hello Dr. Robinson, Thank you for taking the time to post a review of our product. As it is with any unsatisfied client we will do our best to address your concerns and hope to help in any way that we can. Our client success manager will reach out in an effort to help remediate any challenges that exist.

March 2020

Dr. Joseph from DuChene Natural Health Center

Verified Reviewer

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

March 2020

Better than what we had, but not amazing.

We were moving from an EHR that was not working well for the clinic.

Pros

The version I have is hosted at the office. I know that EHR is going to an online platform and that is the "in thing" right now. But, with the hosted version, I own the licence and once paid off, I don't have to make that 400$ a month payment to use it.

Cons

They do not guide you on how to use the software in real life practice. Yes, they teach you what the buttons do. But knowing what the dials on an airplane mean is not the same thing as flying an airplane. They only give you access to the manual for the program if you buy their maintenance package. But, the manual is very lacking on any detailed information that makes it extremely useful. It is a very cumbersome software package to start using. Also, they do not integrate with QuickBooks. I wished that I could get the finances from this program to talk with QuickBooks.

Reasons for Choosing ChiroTouch

Practice fusion was a decent EHR to work with. It just did not provide the Chiropractic specific options that made it easy to work with. Yes, I could have programmed it in. But, that was super time consuming. You could make it work for Chiropractic, but it is not set up for Chiropractic and that makes it hard to effectively use.