Crystal Practice Management Software

4.27 / 5 (15)

About Crystal Practice Management


Crystal Practice Management is a cloud-based medical practice management solution for small and midsize businesses. The solution can also be deployed on-premise for optometric offices. This suite includes electronic medical records, billing, patient scheduling, radiology information systems and accounting applications. It also provides capabilities for e-prescribing, SOAP notes, claims reporting, room scheduling and more.

Crystal Practice Management allows practitioners to handle inventory management, as it allows them to track lab orders, monitor how many frames are in stock and compare their purchase price against the sales price. When a frame is added to an invoice and purchased, the inventory is automatically updated in the system.

Crystal Practice Management helps in patient and staff scheduling through search options, color-coded appointments, multi-doctor scheduling and daily or monthly views in the calendar. Medical practices can also capture patient’s information through online forms.

Support is offered via training videos, online forum and phone. A typical support call involves a technician logging into the system remotely and fixing any issues directly.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

15 Reviews of Crystal Practice Management

Average User Ratings

Overall

4.27 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.5

Ratings Snapshot

5 stars

(8)

4 stars

(4)

3 stars

(2)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-15 of 15 reviews

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September 2017

Jeff from Fullerton Vision Center

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Functionality

5.0

September 2017

Crystal PM

The best part is there is no cost for machine integration into Crystal PM.

Pros

A customizable software for electronic health records. Whether you have a vision therapy practice or contact specialty practice or both, you can customize the Crystal PM EHR software to your specific needs. You have the option of starting your own exam record template from scratch or building upon and copying someones exam template. Adding or deleting certain parts of an examination record template is easy to do on Crystal PM.

Cons

Because it's so customizable to design your examination record template, the process to design, organize, and adjust your examination record template can take some time especially starting from scratch.

April 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

Perfect for our Vision therapy Office

Pros

I love how you can record each session you have with a patient and easily see the previous sessions to compare how they have improved. Also it allows our doctor to go through our notes and see how the patients are doing. The Calendar works great! There is a place to put the schedule of each vision therapist so we can see everyones schedule at once. Helps plan who has an opening and if we need to more patients around.

Cons

There has been a slight glitch when the doctor and one of the vision therapist are in the same patient's file the notes of the doctor will not be saved. This only happen a few times tho. Overall great management system!

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2018

Crystal Practice Management was one of the best choices when we switched.

Pros

They made the transaction really easy for us and they were there for us every step of the way. Not to mention they are paired with a lot of other side companies.

Cons

Our billing is still a little confusing but still better than what it was.

January 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

January 2019

Nice program for all office needs

Pros

It's great and easy to use for scheduling appointments, patient data management, and inventory control!

Cons

I really don't like how it's incompatible with Apple products.

November 2016

Tabatha from Marcoe Family Eyecare

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

I love this program

This program a must for our office. we have been using it for years and couldn't do without it. We rely heavily on this o do our scheduling, billing, etc.

Pros

the ability to update every so often and bring n\more to the table!

Cons

None!

September 2017

Desiree from Bee Cave Vision Center

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2017

Wish we would have switched a couple of years ago!

Everyone with Crystal Practice Management we have dealt with is more than helpful. We are thrilled to have moved over from a very glitchy and not user friendly program.

Pros

The program is completely customizable. If you take the time to work on what is best for your practice, the ease of use is incredible. Tech support is very prompt and patient with questions. If you ask for something out of the ordinary, most likely your request can be accomodated.

October 2017

Addison from Eye Care

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Crystal Practice Management is the only software we use in our optometrist office and we love it!

Pros

Crystal PM is very user friendly. It is easy to input data (patient information, prescriptions, billing, etc).

Cons

I wish it had a more updated and modern look to it, but that is probably the only thing I would consider to be a con.

April 2018

Cherlyn from BOND FAMILY EYE CARE

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2018

User friendly.

Pros

Easy to enter lab orders, our opticians love CPM. Also scheduling appointments is easier than other EHRs, it will link the guarantors' information, including insurance to another patients record.

Cons

Only one optician can work on entering inventory , for one manufacturer. We wish the "waitlist" , "Current room list"and the "Close" tabs were farther apart on the screen.

March 2013

Carolanne from Brain & Eye Connection Vision Clinic

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2013

Easy to Use

This program is AWESOME!

Pros

The software is easy to use, highly customizable, simple, and very versitile.

Customized letters are easy to generate.

Scheduling can include billing info that can be pulled into a routing slip and previous diagnoses can be pulled forward to new routing slips as well.

Recurring appts are an excellent feature as well.

This software is an excellent program for general practices and specialty optometry practices that have unique testing needs.

Cons

The software doesn't have timeclock calulations for employees that work on an hourly wage base, but I don't know how many software programs even offer that feature anyway.

December 2018

Autumn from Envision Eyecare

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

December 2018

Switching Softwares

The representative who led our demo and has been our main contact point, was helpful, available, and knowledgeable! Thank you!

Pros

This is the most optometry-friendly software our office demoed out of five other softwares. It was the only one to please our optical, medical, front desk, and billing department. The doctors were pleased with how customizable all of the features were, and the front desk/billing department were happy with how seamless having the cloud based system was. 5/5!

Cons

Our office is still evaluating if now is the time to switch systems and if the cost will be worth it.

December 2018

Jennifer from Josh Farmer & Assoc

Company Size: 11-50 employees

Review Source


Ease-of-use

4.0

Customer support

3.0

Functionality

2.0

December 2018

Great for PM, not so great for accounting

Pros

It is easy to use and works well for front office. It allows you to show patients their test results quickly and makes scheduling for various doctors easy and well organized.

Cons

The area for inventory is rather burdensome and there are some issues which, if addressed, could make it a smoother operation.

January 2019