Valdosta Women’s Health Center, PC is a busy two-physician practice that was established in 1993. Management decided to implement an EMR in 2005 and a full time Microsoft Certified technician was hired to research and launch the EMR. A server-based EMR was purchased and installed, and chaos resulted. The EMR (Not digiChart) was immature and template-driven, and it had issues revery day that required contacting the vendor for support. The so-called technical support involved submitting a trouble ticket email that took up to 14 days allowed to correct. It took 24 clicks of the mouse for the physicians to sign off on a normal pap smear. Updates were offered at more cost. Our IT guy quit in despair. Management decided to abandon the old EMR and migrate to digiChart in 2007. The migration was painless and quick. We have never looked back. digiChart was designed by OB-GYNs for OB-GYNs, not by computer geeks. It is intuitive. Support personnel are friendly and quick to respond via a telephone call or email. User meetings attended were very helpful. The physicians love digiChart, and two other local OB-GYNs also moved their EMR to digiChart after seeing digiChart in action at the hospital. The antepartum record is instantly recognized nationwide, and several physicians have called our office to ask which EMR we use to produce the ACOG formatted antepartum record. digiChart is not perfect; nothing is. digiChart has grown and experienced growing pains. One episode involved slowness of operation that was challenging, but it's now corrected. You get what you expect, and the providers at VWHC expect digiChart to run smooth and quick - and digiChart meets or exceeds expectations nearly every time.

Upgrades are tough. But, it appears as though digiChart is following the MU lead, which is a challenge in and of itself

Support is timely and good. They do close at 4 pm Pacific time so if anything happens after that I have to wait until the next day.

ACOG flowsheet built in, patient information flows easily from one visit to the next, drag and drop MDM is helpful, good task bar.

Doesn't keep up with current operating systems. We are two generations behind Windows 10 (using Windows 7 Pro) so for providers who like to use tablets, it is difficult to view the patient information. Also, the patient portal is very poor and needs work.

Don't ever believe anyone who speaks in glowing terms about digiChart. It is cheap and easy to learn, but frequently very annoying to use. I finally got fed up with all the problems with digiChart and switched to Greenway-more expensive and more complicated, but much better. Switching from one EMR to another a real pain, but never regretted. Do not buy digiChart-you will regret it.

Easy to learn and less expensive that some of the other EMRS. Less input required to finish chart so can work through patients faster

Frequent crashes; frequently slow to respond, especially mid-afternoon; frequent compatibility issues with updates. Less input means less information available when you recall chart.

Updates don’t seem to change anything for the better.

Geared toward ob/Gyn, has all the necessary components for proper documentation. Up to date for ICD-10.

Frequently freezes/kicks user out. Often has prepopulated answers that neither pt or MD has entered and cannot be removed. Often we enter data in one section and it’s all erased when you move on to the next section. Always runs slow. Bad user interface on patient portal. Time stamps are not in local time, makes documentation problematic.

too expensive. when the customer support person, the after hours on call person, couldn't be reached because "they need sleep too", I was done with anything good to say about digichart. and that was at 9 pm

I am familiar with it.

terrible customer support. slow. i spend half my day watching the little circle spin around and around. kicks me off at least once a day "smart applications has stopped working"........sometimes before it has even STARTED working.

Have used this software for over 10 years, hope it improves so that I can recommend to other OB-GYN's.

Picture of patient on encounter, and specific OB-GYN focus of the program. Web-based interface accessible at home/work.

Too slow. Patient interface has many problems. Difficulty changing things when complaints are given. Difficulty complying with government regulations as required by law.

The physicians like the OB flow chart and the ease in seeing everything in one spot. The clinical reminders are also a favorite

Latency issues hamper efficiency, the patient portal is not functional and information disappears after it is entered into the portal. We have many complaints about the patient portal.

Most tasks are easy to accomplish. The reports for EHR are very helpful. It is, most days, very easy to use and user friendly.

Our CCDR does not work. I have had 2 work requests that have not been resolved. One was closed without correspondence or fix. Wish the tracking reports were available without additional cost. The patient portal is a chore for most patients and does not seem to work with other browsers (google, Mozilla). Patients would like to see the portal available on phones.

The attractive features of the system is that it was designed by Ob/Gyn's for Ob/GYN's. Initially the system worked well.

Very slow. Every time there is upgrade the system goes out of wack for a long time. It seems like the system administrators are overwhelmed by the government's new rules and regulations.

The advantage of using digi chart in our office is that it is an obstetric and gynecologic specific program.

A major disadvantage is the continued smart application errors, getting kicked out of the program and overall slowness.

Looks good at first but then is awful. No upgrades over years. We have awesome data and it is as slow as Christmas.

Have had for over seven years and has progressively worsened. Changing to eCW but Digi would not give us a format of our electronic information that we could translate to a new system. They have us over a barrel. Run!

Would never ever recommend this product.

OB flowsheet is almost workable. I am struggling to think about the things I can complement in this overall abomination of an EHR

Crashes multiple times per day. Support is poor at best. Functionality and UX is horrible. Search engine may be the worst I have seen.

Consistent and effective

This is an OB/GYN specific program that uses ACOG forms as well. This makes the program one of a kind. The medical records are seamless and ease to follow.

There’s a learning curve, but that’s with any EHR. The support team is always helpful in assisting when necessary.

Easy to use. User trained on site. lots of functionality but not much personalization. web based for use anywhere.

After the merger, there seems to be a "hold" on product enhancements needed. The patient portal isn't great or as good as other practices that I have used.

This is the second practice that uses Digichart. They mistakenly believe it to be the only OBGYN directed software. Not so. Expensive to license and keep. Mediocre but easy to learn interface. does print out OB forms in ACOG format. Very slow interface especially in the early pm. Customer support is almost nonexistent. Written only to work on Windows platform but even then only works well with IE version 5. it's 2016. really? Really crappy patient portal with medical questions to hard to understand for the layperson. Nonexistent mobile platform. Cannot use mobile devices such as iPads. When I looked at other competitors, not only were they cheaper but had way more functions and easier to use.

Easy interface to learn.

Cost no fax capability no patient education horrible patient portal no mobile platform

Easy to learn, and very cost friendly. Please with overall use.

cost and ease of use

not much