DocuTAP EMR & PM Software

We are basically stuck with a low functioning EHR. This product was sold as a web based software, yet it works of an very glitchy Citrix platform, as opposed to true web base. There is little to no functionality on a tablet. And laptops with smaller screens are difficult to grab scroll bars. The screens contain slide bars and do not fill the computer screen, often cutting off important data. Reports from PM and analytics often contain different data. Customer support has absolutely no idea how to trouble shoot, I have been told on more than one occasion to "play around until I figure it out, as that's what I do". Forms are not easily uploaded as it was sold, and the community is so out of date the walk throughs are no longer relevant to the actual work flow. Sadly, transition and cost to migrate AGAIN after 18 months is difficult and discouraging.

Pros

Value for money spent
Ease of use on the EMR after laborious set up
Do not have to pay a per provider fee

Cons

Poor reporting. Laborious set up. Poor customer support. Frequent outages. Printing nightmares,

I have used several different EMR programs and so far like this one the best

Pros

It is user friendly and can be customized to your business or practice. Customer Support is always available to help you with any promblems.

Cons

Update glitches have been the biggest problem we have but customer service is always on top of it. They usually respond promptly to any problems.

I think this company doesn't disclose everything that is needed for functionality when you sign up

Pros

The ease of the actual system. Thats it, nothing else really was great about this system as the implementation has made it daunting.

Cons

The implementation process is tedious, time consuming with little to no help from the docutap company. They are not flexible on times and working with doctors who have out of normal hours.

Pros

GREAT FOR URGENT CARE CHECK IN AND CHECK OUT; EASY FOR FRONT OFFICE WORK AND SCANNING IN PAPERWORK TO THE SYSTEM

Cons

TOOK SOME TIME GETTING USED TO, UNDERSTANDING SOME OF THE EMR BUTTONS. BACK OFFICE DETAILS FELT LIKE THERE WERE SOME ISSUES

Pros

This program is so easy to use! Our practice has used Athena and DocuTAP together and it works great! The two systems work well together.

Cons

It can freeze up sometimes but all software lags at times. The e-prescribe feature does not always work the best.

Pros

user friendly, but isn't really well made for Patient data and information it's okay for PM side but EMR

Cons

always freezes, don't think this software is capable of holding a certain amount of data because of the delay

Overall a great product in the capacity we use it for. Our primary use is for the clinical side of patient care.

Pros

Easy to use program. I currently use DocuTAP in conjunction with ATHENA and they communicate very well with each other.

Cons

There are no real cons. The only deficiency I can attest to is sometimes it can lag, but what computer doesn't at times.

Good for Urgent Care needs. Very good analytical software that helps to track all the key performance indicators.

Worked in Urgent care and doctor had written a previous EMR system. DocuTap was user-friendly and easy to learn. The doctors had an easy time charting and billing was not bad at all. Reports are generated easily and we can see other centers we may be in charge of because other managers are out.

Pros

Easy to use and all the training was online. A team came out on implementation day and stayed for a couple of weeks until we were comfortable. Great staff and easy to contact with any other issues.

Cons

The interface between Docutap and the pharmacies would not always "talk". We had to put in several tickets to get prescribing complete and even after the tickets were resolved we would have to fax over prescriptions. It was probably on the pharmacy people's side.

In our urgent care center in Seattle we are constantly looking for innovative ways to outperform our competitors and of course ourselves. One way we have done that is by utilizing our relationship with DocuTap to integrate new ideas into our practice. Perfect example of that is how DocuTap was able to work with our new Net Promoter Score (NPS) vendor - Calibrater Health - so that Calibrater Health could get its information straight from DocuTap. It's great to have a partner that is willing to integrate itself with other vendors so we can measure things such as NPS to track our patient satisfaction.

DocuTAP continues to push the envelope in ways that other EMR systems cannot do. It is intuitive, simple, effective and adds to continuity in office and clinic settings. It is updated on a timely schedule. Support is just a phone call away, 7 days a week. Keep up the great work

Pros

Simple to use, intuitive, effective

Cons

None that I can think of

Advice to Others

Get it !

Great product! This EMR system is very user-friendly in comparison to other EMR systems we reviewed before selecting DocuTAP. Love the staff at DocuTAP!!

If you are looking for a good simple program this is it. It is very basic compared to most and for some people they may like it. We were using this program as our clinical portion while using ATHENA for our front end operations. This does have its cons as the front end staff would have two programs up if they need to get chart notes or anything clinical related.

Pros

It is very easy to use and it is a simple program.

Cons

There are other products better out there but it is all about what fits your needs best.

Advice to Others

Research as many products as possible and try the demos and ask as many questions as possible. What might work for me might not be best for you.

I have been using Docutap for several years where I work. It is one of the best EMR that I have used and very user friendly. I am in the Medical Records Department, so not only am I scanning records but retrieving records daily. Mass scanning into Scan Link is a plus. Even when I switch from the PM side( office) to the EMR side(clinic) to schedule referrals, the transition is easy.

Pros

I am able to find charts, documents, etc with ease, That it is user friendly and Docutap has a great support system if you run into trouble.

Cons

Scan link will lock up if you have multiple users and large files scanned into it.

Advice to Others

Watch the online training sessions. I think you will be pleased with how versatile this system is and how you can customize it to fit your needs and billing. Docutap is a great product!

DocuTap has been easy to use and implement. I can't say enough good things about the customer support and DocuTap team. They are incredibly helpful. The EMR is easy to use, but I have seen different EMR's that are more user friendly. Like any EMR it takes awhile to navigate and figure out. The price of DocuTap is low for what is all included. They have PM and EMR and can take over a lot of billing/contracting.

Pros

The customer service and it is very easy to verify insurance and check a patient in.

Cons

It can be confusing how to chart certain circumstances. There is an online community that helps but does not necessarily have the exact answer.

I am a family nurse practitioner and have been using docutap for 6 months in urgent care.

Pros

Simplicity and accuracy

Cons

Customer service does not seem very knowledgeable about their product and usually has to call me back with answers to my questions. Sometimes I never receive a return phone call with answers to my questions.

Docutap is an excellent company! The EMR is easy to use and understand. When there is an issue, the support staff are quick and efficient to answer and help!

Advice to Others

Make sure the OCCUPATIONAL items are set up correctly from the beginning!

Likes Best

I feel it is very easy to navigate . Very helpful at first I thought it would be difficult but not at all within my first few days of training with this product I was able to catch on immediately . Where my colleagues were very impressed . With this software I feel its very helpful in this field because it allows you to save time from using too much paperwork. It allows for so much to get done within a short amount of time . Helps with flow of office .

Likes Least

I am new to using this product , I haven't encountered anything I don't like about it right now.

Recommendations

Follow steps . Its not hard to navigate through, can be very helpful . Also saves a lot of time with how things are setup; straight forward.

Likes Best

Easy clicking to chart on all different patients. Very easy

Likes Least

Page layout and needing to scroll to opposite sides of pages to see the whole note. Reading the finished chart if only using clicks is extremely difficult and does not read like English language should read.

Recommendations

None. I don't know what I would tell somebody evaluating software.

Likes Best

The people! When you call Support, they are not only knowledgeable, they are friendly and make you feel like you've them forever. If they do not know the answer, THEY WILL ASK A COWORKER making it obvious they are a TEAM. That is a positive, motivational experience.

P.S. - support is available 24/7!

Likes Least

It is not as user friendly as it could be. I would love to links to the Knowledge Base as it relates to certain screens. For example, if you are in the Insurance Maintenance screen and need instructions on setting up a new ins, possible have a blue checkmark that offered a link directly to the Knowledge Base. It save a lot of time for both the user and your support staff.

Recommendations

Honesty - how else do we know where we need to improve??