DocuTAP EMR & PM Software

OCCUPATIONAL MEDICINE C+

I am very happy with DocuTAP now after working with them for 5 years. They have certainly improved since 2013 and they truly listen to every clinic's issues, good and bad. They try to resolve if possible. They also keep us informed with changes, updates and outages. While outages happen at times, it's very rare and they get the problem fixed immediately. There is always a CSR to answer when we call with issues and that's a huge plus because most of the time we need help with something simple. They encourage users go to a "Community Help Desk" website for self help but we are a busy urgent care practice, we don't have time to do research on a website we need answers immediately to get on with our own job tasks and back to our main priority, our valued patients.

Pros

The ease of using the software, anyone can use this! It truly is one of the most user friendly software systems I've used. There are so many functions that we love!

Cons

Their customer service team and staff has little knowledge about the occ med functions and features. While DocuTAP has improved their software by leaps and bounds over the last 5 years, and continues to improve, not all CSR understand the occ med portion of the software. The biggest issue I have with the software is the invoices. We are a practice with multiple locations, our invoices print one location per page so sometimes our invoices exceed 10+ pages! We need to have all the charges listed date ascending no matter which location the patient visits. Because of this, we experience dozens of short paid, partially paid invoices each month because our clients overlook the last page or pages in between. This causes more work for me having to call them explaining and asking for more money. This also increases our costs because we are using more paper and 7 or more pages requires additional postage and sometimes special size envelopes.

Top of the line EMR for any urgent care setting

Pros

Best EMR I've ever used. Because they use a flexible platform for their software they are able to constantly update and innovate their systems. Many of the updates to their product end up going unnoticed because they only serve to make the software more intuitive than it already is. The product support is incredible, they even have an online forum where users can collaborate with other clinics and submit new ideas directly to their development team. Their support staff members take ownership in what they do and always follow up until we are satisfied that an issue is resolved.

If you are looking at implementing this software, I would highly recommend either hiring someone who has extensive experience with this EMR or sending a current staff member to their in person workshops. Only because this software comes packed with a ton of functionality. If you're new to the software or just bored some day, click around in the practice manager and you're sure to find some tool or report or feature that can enhance the way you do business.

Also, their additional products, analytics and their RCM team have proved to be a very beneficial tool that I have never seen anywhere else.

Cons

In my opinion the areas that could use some polishing up are the instant message platform and the employer billing AR overview (for occupational health services).

DocuTAP makes getting charges out quick and accurate.

Pros

The best aspect of the software for me is the CME (Coding Made Easy) tool. By taking some time on the front end and creating a good set of rules for your facility/region/insurances you can scrub all your claims and eliminate a ton of errors that were previously chalked up to "human error." Eliminating these types of errors minimizes the time wasted re-filing claims, reconsiderations and appeals which creates a better (and faster) revenue cycle.

DocuTAP support is responsive to requests for assistance and in most cases are able to provide fixes within 24 hours. DocuTAP also provides a great research tool (the DocuTAP Community) in which you are able to reach out to other users, give ideas on how to improve the software and locate videos and instructions on how to perform different tasks.

Cons

The posting features are a little disjointed. The software treats payments from different entities (patient, insurance, Occ med) in completely different ways, which can be confusing.

Occasionally when a request leaves the basic support area and is sent to the next level of support your requests can get lost in the shuffle.

EMR FOR URGENT CARE

Overall, this is one of the best EMR softwares that i have worked with in billing. For the most part, it makes my job very easy and very enjoyable and am very happy with it.

Pros

This software is super user friendly and is laid out very well. i move through all of the tabs and pages very quickly and very easily, which makes being able to devote more time to patients and get them on and off of the phone in a timely manner

Cons

it does tend to crash a few times a week, which is very inconvenient because i have phone calls coming in all day. i work on the PM side and do billing. Also, in the PAYMENT screen, when saving and finalizing, i wish there was a way that once you save and finalize, the names go away - they only disappear when saving and finalizing when it is a past date of service, not the current one.

Great software, but support and updates are not up to your standards.

DocuTAP is overall very good at what it does. There are a few issues which might be solved with a bigger focus on R&D

Pros

Having an EMR that was built specifically for urgent care facilities is great. Having a software vendor that understands our needs and limitations is crucial to having a stable and functional EMR. The interface is clean, usable, and easy to train.

Cons

Over the past year, it feels like your general support line has become less and less helpful. When we have an relatively simple issue, it takes much longer to correct. Additionally, anytime we receive an update we have to prepare for the worst because we can almost guarantee something will be significantly broken.

Great value and easy to use

Customer service was exceptional and the RCM team was still improving when we stopped using the product after being acquired. The reporting functions were also improving so I can at least say the company was interested in responding to its clients.

Pros

Very easy to learn--particularly on the EMR side our doctors rarely needed more than an hour of training. In addition the price was very reasonable--we bundled paying for the system and the RCM product, which was a great value overall.

Cons

Reporting functionality was fairly limited. It was functional for a smaller size like us (four locations) but would have been a challenge getting appropriate reporting if we were significantly larger.

Long time DocuTap user

Pros

The part I like best is that the software is adaptable. Also if you are willing to share your ideas or thoughts, it is possible that you may see a version of what you had in mind become an available tool in the system at some point along the way. I also like the culture of the company DocuTap- the people that work there are great!

Cons

Sometimes there are processes and features of the system that are intended to make work flow better or easier, but they sometimes end up being more of a hinderence than a help. Perhaps that is due in part to being developed from a specific source request that doesn't fit the whole or from a non-medical perspective where the real world application isn't the same. The other part that I like least is that it can take a while for an idea or request to be implemented.

Connecting Transworld ISSUE

The ISSUE of not getting child connected to guarantor to have balances transferred to Transworld Systems Bad Debt---to get the bad debt taken care of I have countless balances ON HOLD because of this ISSUE need it taken care of.

Pros

To me DocuTap is user friendly. You can click to fill in other areas such as address, phone #s

Cons

DocuTap is having trouble connecting child with guarantor in order for us to transfer bad debt to our Transworld Systems Bad Debt company. It isn't being resolved I have a lot of children's balances ON HOLD because of this issue, it is very frustrating waiting on this issue being done.

Docutap

Pros

Docutap is user friendly and the program is very clear and precise. I do like the way that you can customize each clinic. For billing purposes, it is very helpful to be able to direct claims to particular work baskets and be able to load claims by insurance.

Cons

There are a few items that I wish were available with DocuTap. I wish we had the ability to edit or delete notes (at least on the day they are entered) and highlight certain things in the notes section. I do wish on the workbasket screen that we could see the entire patient address.

Great for Urgent care and hospital settings

Worked in Urgent care and doctor had written a previous EMR system. DocuTap was user-friendly and easy to learn. The doctors had an easy time charting and billing was not bad at all. Reports are generated easily and we can see other centers we may be in charge of because other managers are out.

Pros

Easy to use and all the training was online. A team came out on implementation day and stayed for a couple of weeks until we were comfortable. Great staff and easy to contact with any other issues.

Cons

The interface between Docutap and the pharmacies would not always "talk". We had to put in several tickets to get prescribing complete and even after the tickets were resolved we would have to fax over prescriptions. It was probably on the pharmacy people's side.

Usage of DocuTap

The management of software is very good and easy to use. The only problem I face is with generating a few report to Excel and they contain a lot of merge cells.

Pros

Accessing patient data, history and documents are very easy. Maintaining the data in the software is also user friendly and easy to use. Availability of various reports is also and advantage of DocuTap.

Cons

While generating a few reports to Excel it uses merge cell to show the data and Data Filter does not work properly. It takes long to normalize the report to use and analyze.

Best Bet for an Urgent Care

Great product for urgent care center services.

Pros

The providers talk of the intuitive nature of the EMR to meet the needs for urgent care services. The practice management system over the years has allowed us to produce superior collection percents, DOS and accounts over 120 days ratios. I highly recommend it for urgent care centers.

DocuTap has been a great partner.

Cons

The analytics was weak in the beginning but they have continued to improve it over the years.

DocuTap from the begining to WOW!!!!

DocuTap makes it easy to BRING IN THE MONEY!

Pros

I have been using DocuTap for 4 years now and love, love, love this software and company. Extremely innovative, friendly, and just NICE. Never a dull moment, great new features and the employees enjoy their jobs, and it shows. I have been to DocuTap in SD and if you have the chance go, you'll be SOLD!

Cons

The adaptability, whatever situation your clinic is in - new, transition, growth, etc. It will work for you.

Easy Peasy!

DocuTap is an awesome company. They supply additional help or education classes whenever needed.

Pros

The software is very easy to use. Think of it in steps - everything is laid out 1,2,3. They have improved on the speed and functionality over the years. Overall one of the best EMR systems I have utilized.

Cons

They system lacks in the billing area - especially if you are heavy on Occupational Health. Their tech support is not as knowledgeable as you might hope.

Docutap review

Pros

The software is user friendly. Our facility can navigate with ease between patient charts with all tasks including but not limited to collecting, treating and billing. I could not see ourselves without using electronic records.

Cons

There are those glitches. Mainly connections or beta updates that throws things off that maybe no one knew about. The customer care team is always anxious and ready to go to get us back going.

DocuTap review

DocuTap has made our documentation more efficient, accurate and comprehensive. We do a lot of occ med visits and having the ability to rapidly document and code these visits is essential.

Pros

It was designed for UC use with the intent of minimal keystrokes in order to make the process reproducable and efficient. Order sets are easy to set up and deploy.

Cons

ICD searching is cumbersome. There is no built in dose calculator for pediatric medications.

DocuTap Services for Urgent Care Review

Overall great system/ software. I just signed another year contact with them because of there great customer service and continued support for small, medium or larger UC'S

Pros

The software is easy to use, Like the name states Docu- And Just Tap on the flow sheet and its there. There are small problems ill speak about shortly.

Cons

Network- The network is slow at times and you feel like you get that death circle wait time.

DOCUTAP.....USE IT - LOVE IT - TALK ABOUT IT

Pros

EASY TO USE AND UNDERSTAND THE LOGIC OF THE SOFTWARE. DOCUTAP IS VERY CREATIVE WITH SOFTWARE AND OPEN TO SUGGESTIONS, MODIFICATIONS, ETC. I CAN CALL SUPPORT AND THEY ALWAYS MAKE ME FEEL IMPORTANT AND "WALK ME DOWN FROM THE CLIFF", AS OCCASIONALLY I TRY TO FIND AN EASIER WAY TO DO SOMETHING OR AN ANSWER TO A QUESTION THAT I AM ASKED ON MY OWN AND END UP CALLING SUPPORT.

Cons

SOMETIMES SUPPORT ISSUES TAKE TOO LONG TO GET RESOLVED; HOWEVER I'VE COME TO LEARN THAT IT DEPENDS ON THE ISSUE AND THE RESOLUTION.

One of the best systems

Pros

This has got to be one of the easiest systems to learn. I had no previous experience with this software but I was able to quickly adapt to the system itself. Its a very good system to train people on, the possibilities are endless.

Cons

At times, getting problems fixed can be a bit time consuming but overall customer service is typically pretty quick.

Quickly completed charts in a few clicks.

Pros

DocuTap has been easy to use once you are familiar with where options are located. Easy to switch between screens in parts of the notes. Able to customize many of the features with relative ease. I can get many tasks done fairly quickly.

The help desk is always friendly and patient. They are quick to troubleshoot and resolve the issue.

The online tutorials are helpful.

Cons

There are frequent changes to keep up with. Not a completely bad thing. However, difficult if you are working and not able to familiarize yourself with the update until you find a roadblock with performing a task.
There are templates that would be helpful but not populated with any subcategories or not available at all. Not sure if that is program or our center's customization.

Many medications are not listed by their generic and brands names ex. Implanon