iClinic Software

4.21 / 5 (34)

About iClinic


iClinic is a cloud-based electronic health record (EHR) solution that enables physicians to manage operations in clinics, labs and health centers. The solution meets HIPAA compliance standards. The solution is best suited for small and midsize practices.

iClinic comes with key features and modules that includes electronic medical records (EMR), practice management, medical billing and e-prescriptions. The solution is accessible offline to help minimize downtime. Users can schedule appointments within the system, and the reporting tool allows organizations to track revenue streams and analyze their clinic’s performance.

iClinic’s document manager helps users create a centralized repository to store lab reports, images, prescriptions, vaccination files and patient information. The solution is available on a subscription basis.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

34 Reviews of iClinic

Average User Ratings

Overall

4.21 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(14)

4 stars

(13)

3 stars

(7)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 34 reviews

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February 2018

Yelena from Y.Malina, MD, FAAP, P.C.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

February 2018

I am happy overall.

No need to write. Improved billing as able to document more details quicker. Can use templates.

Pros

Allows me to create and to modify my own templates.
It allows me to print medical forms filled in with vaccination records, vitals, my data, etc.
I love my growth charts.

Cons

Not enough shortcuts. I would like to be able to pick up all the diagnoses first and then to click on Enter, rather than doing one at a time. Same with CPT and ICD codes, vaccines.
As a pediatrician I need height in cm or inches. The system saves it in feet only, so for 12 month old child, for example, it saves the height as 1 ft 8 inches. No medical form can be filled with this data. I have to go back and forth changing numbers from feet to inches or cms.
It is impossible - so far, after years of begging, to create an interface with the outside lab so that it would be possible to see the results of all labs over years on one page - to be able to compare them overtime. This is the worst of all!
The s-s can not be set up it a way in which once I pick up the Ds the associated plan would appear in Assesment. In many situations in my practice there is a firm connection, and this should be doable by one click.
Software is not set to correct the spelling.
Software would not save the corrections I make in Rx templates over and over again.
PRN sign appears randomly in Rx templates out of blue. I remove it and save just to see it again.
Body diagrams are poorly designed for practical use.
It is extremely inconvenient and illogical to have inactive medications saved in alphabetical order rather than by dates.


March 2018

Joanne from William E. Sponsel, M.D.

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

March 2018

We are an Ophthalmology practice and MD land has been a pretty good EMR.

Pros

Ease of making appointments and printing reports. MD land is easy to imprint patients demographics. It has a place for refractions, intraocular pressures, and current glasses for Ophthalmology patients. I love the ease of accessing it anywhere since it is in the cloud. It is a good value for an EMR. It is easy to learn and the color coding of appointments helps.

Cons

Wish it was easier to navigate. You have to click too many places to find things, internal notes.
Internal notes get altered when trying to navigate.
It would be better to have auto texting and e mails for appointment reminders
When inputting information on patients medical history you have to click several places to add or delete. It's difficult to find meds. They should keep a history of meds our practice uses
It needs to me linked to American Academy of Ophthalmology so we can be linked to the register for Macra/MIPS.

August 2018

Hanbin from Chinatown medical physician P.C

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

MDland IClinic

Overall experience is extremely satisfied.

Pros

Very easy to document the chart . As primary care physician, we search patient previous medical information and IClinic make it so easy. I had use other EMR sincere 2003 and decided switch to MDland . Now I am very happy made that decision. The another superb function is billing which making billing very easy and efficient! Love it!

Cons

Changing because the program continue improving which sometimes need some adjustments.

March 2018

George from George J. Juang, M.D., PLLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Excellent EMR with billing function.

Pros

Comprehensive. Once set up easy to document visits and bill. Billing function is included in monthly fee.The support staff is very responsive by email and phone. Referral letters are easy to send. Easy to upload documents.

Cons

No written manual but training is provided when first implemented. Questions have to be directed to staff. 2-factor authentication provided by third party needed to prescribe controlled substances. Pharmacy search function is slow.

July 2018

Chau from Hospital

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

iClinic is a very good and reasonably priced program

Support staffs are very responsible and they follow through and get back to you with answers; both on the clinical and business sides of the program. Even though I have retired from practicing Podiatry, I did purchase 'my records'. However I had a few questions, Representatives still replied me with answers and assisted me to find some information that I did not know how to locate.

Pros

Clinical and business sides of my practice were linked.

Cons

Would have been nice if I could have reported PQRS measures directly from iClinic.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Longtime user. Big bang for the buck. Totally user friendly and customizable.

Able to complete office visit notes and billing and send out claims quickly and efficiently

Pros

Big bang for the buck. Totally user friendly and customizable. Like inventory capability, and esp like billing and accounting capabilities. No need for outside billing service or clearinghouse for claims.

Cons

Customer service could be a tad more responsive. Could have a little better online tutorials esp with help concerning MACRA and MIPS.

February 2018

Eddie from Eddie Yang MD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

iclinic has been great for our office. It is easy to use and billing is easy as well.

ease of use, hassle free billing, customizable interface

Pros

It is customizable to fit my needs. I am a pediatrician so I am able to customize certain templates that I use more often. Clearinghouse is also included in the monthly rate.

Cons

At times the system is down for maintenance. These are in the late hours/early morning when no should be working anyways, but when it occurs it can be an annoyance.

August 2018

Baoping from PANDA PEDIATRICS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Great EMR for sole or small group practice

Pros

We used another cheap EMR before switching to MDLand, and we's very happy with MDLand during past year, it's worthy and more efficient, and save lots of time, and more easy to follow money flow.
MDLand is very useful friendly, easy to switch between different tasks.
what we like most are its billing system and accounting system: very convenient for billing with office visit notes on side bar, very easy to check the payment status and adjust the claims.
The office visit notes and PE also are easily managed, giving lots of templates to save your time.
Their customer service are excellent.

Cons

MDLand medication template is not good, need to be improved.

March 2018

Seungyoul from Seungyoul Yi physical therapy, p.c.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Convenience for medical record, billing and all of work

I can do all of work in one software.

Pros

It ia very reliable and trusted. I can use it whenever and wherever if the internet is connected via a desktop, laptop, android, iphone, goolge chrome, etc.

Cons

Even I don't need some of feature. But I still have to pay in full as of my specialty, physical therapy. It would be better if it can be customized .

February 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

We looked for a new EMR for a long time, this one is the best!

Pros

Very flexible and convenient comparing to the other systems. We tried a bout a dozen of the other ones before we made our choice and we do not regret it one moment.

Cons

This is a difficult question. Maybe the fact that in different browsers it may act slightly differently. But we now know our browsers and everything works pretty well.

March 2018

Akash from Akash Medical Care, PLLC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

I am managing since this is the only EMR I used outpatient. I am comfortable now

i have easily accessible patient information from any location

Pros

accessible anywhere and from any computer. Great Customer support. Most items are simple and easily explained

Cons

It takes time to download and upload patient information.
Some time I cannot find the diagnosis what i look for

It is not easy to determine when medications were sent and how many refills patient have.

can add a generalized consent form at the form section for procedures perform in the office in general.

February 2018

wai from Inspira Dermatology

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

Overall a good EHR

Pros

Practice management and EHR in one setting. Overall the software is good for primary care doctor and meet most of the needs for the govt reporting.

Cons

The messaging and follow up action function not so great. Lab not attached to message so has to click multiple window to get to the report.

February 2018

Xin from xin Quan Medical Rehab.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

excellent

Pros

easy to use, good customer support for problem. I can perform all functions required for the government and billing purpose. The new mobile version is also handy.

Cons

Like all other software, you have to learn how to use it. It can not communicate with other system.

February 2018

Haiyin from Hua Family Medicine PLLC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

Have used iClinic for more than 4 years, generally speaking, like it.

Pros

Multiple functions, may use it as a clearing house. Easy to set up such as users, insurance, billing, and highly customizable.

Cons

Online and in-software support is limited, no detailed explanation about billing, or other small functions, such as how to use tags.

February 2018

Danielle from Forever Medical PC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

It can used any where, convinient.

Pros

Can be used in any computer with internet. Not required to download and installed. Even can be used in Ipad.

Cons

Not really meet the specified needed for specialist provider. For my P.M.R provider, it should be more templet fit for physical therapy and Injection.

March 2018

Sandy from Sandy Cheung,DO, PLLC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

used for several years encountered few problems here and there but overall rated 4/5 stars

Pros

most doctors in my area are using iclinic so communication between iclinic providers are easier and self explanatory, easy to navigate

Cons

slow processing not related to wifi speed. when password locked having to to provide fax document to unlock.

March 2018

CHARLOTTE from NEURO HEALTH PC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

IT WORKS

Pros

THEY CONSTANTLY IMPROVING, ADDING NEW FEATURES, KEEPING UP WITH CURRENT CODING AND CUSTOMER SERVICE IS ACCESSIBLE

Cons

SLUGGISH AT TIMES, MYSTERIOUS SLOW DOWNS, UNABLE TO SAVE A LOCAL COPY ON OUR COMPUTER, CHARGING FOR EFAX

July 2018

Rong from WL Medical PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Good consumer service

Pros

When I call in the consumer service for help, I always get the problems solved.

Cons

Sometime the software freeze or we need to logout and login again to use it.

August 2018

Daniel from DANIEL PENDER MD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great Product..

Its a great product.

Pros

It is comprehensive and does everything.

Cons

No Spell check.
Programmers are slow to implement suggestions for improvement, even easy ones.

March 2018

David from Llobet Medical Group - Empire NY Medical Care

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

If you want your collections to be in the high 90% range - this is the one for you.

Pros

The ease of generating, validating and sending a bill (Approx 30 seconds) and sent. Any errors will be flagged before it is sent out.