NextGen Healthcare


 

NextGen Healthcare offers solutions for electronic health records (EHR), practice management and more.

NextGen EHR solutions are suitable for ambulatory practices of all sizes, and enable users to coordinate patient care while complying with health care reform demands such as the Merit-based Incentive Payment System (MIPS), population health and other value-based care requirements.

NextGen Enterprise EHR is built for large practices and delivers a scalable system that helps users achieve interoperability, patient engagement, regulatory compliance and value-based care delivery.

NextGen Office (formerly MediTouch) EHR is a cloud-based solution that integrates with a variety of product suites to enable point-of-care charting with talk, touch and type capabilities. It offers lab result management, patient workflow monitoring and e-prescribing.

 

NextGen Healthcare - NextGen Enterprise graphic exam tool
 
  • NextGen Healthcare - NextGen Enterprise graphic exam tool
    NextGen Enterprise graphic exam tool
  • NextGen Healthcare - NextGen Enterprise approval queue
    NextGen Enterprise approval queue
  • NextGen Healthcare - NextGen Enterprise PM appointments
    NextGen Enterprise PM appointments
  • NextGen Healthcare - NextGen Office patient tracker
    NextGen Office patient tracker
  • NextGen Healthcare - NextGen Office image drawing
    NextGen Office image drawing
  • NextGen Healthcare - NextGen Office reporting
    NextGen Office reporting
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1,075 Reviews of NextGen Healthcare

 

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Software Advice Reviews (571)
More Reviews (504)

Showing 1-20 of 571

tina from Maryville women's Center
Specialty: Ob Gyn / women's health
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Multiple klicks and tabs leads to slowdown in patient flow I spent about 2 1/2 hours every night finishing charts that i didn't have with paper charts

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would say it is about average but am definitely trying to find something better at this time.

Pros

IT is pretty intuitive and not very difficult to learn. Most of the features worked by the 8 th year that we had it, but we paid the same, for all features that were sold to us , even when they were not functional.

Cons

Worst is that it is inefficient. Also, that they will have a feature we like and it will be broken with the next upgrade. So we would gain and lose features.

Review Source
 
 

Diana from Droz Rehab LLC
Specialty: Pain management
Number of employees: 1 employee Employees number: 1 employee

November 2018

November 2018

Great value for cost

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would highly recommend because company responds to feedback and is quick to offer solutions when you encounter a problem

Pros

Clearing house is owned by the company and different aspects of software make it easy for office staff to do their job

Cons

The message tab is helpful but annoying at times when I am trying to do something in a hurry and the message board opens automatically

Review Source
 
 

Marta from North Baldwin Pediatrics, PC
Specialty: Pediatrics
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Great experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is excellent in general, it has freed a lot of my time since I have customized it.

Pros

Once you customize documents, questionnaires, custom forms, physical exam information - it simplifies your work and you can be more efficient.
Easy to customize once you learn how - my previous software took me long hours for several months to fix and even then it was not so easy, I had to keep typing additional data for my office notes.
Saves time creating paper super-bills ( with my previous software I had to do it manually for every patient, then give it to the biller to post it), here once you close your note, the claim is actually ready to post... faster payments.
The chief complaint has many set up questionnaires that are easy to use by staff and helps the health provider to quickly review the concerns, facilitates the interview, simplify the provider's work.
Billing - has many ways to see the claims. Recall list for follow ups, blood tests, etc - once you order a test that is a follow up or in your note you document the follow up... automatically show in the recall list. Nice appearance of the finalized progress notes, many of the areas are automatically saving and you do not have to worry about losing your data. At the end of the day, you can review open encounters to make sure you finalized all your notes.
Interfaces with labs and vaccine registries are available and work very well.
Labs show automatically - there are icons on top of the page that make easy to find labs, tasks, messages, prescription requests, etc.

Cons

Unable to see several tabs or pages at once, you need to save and close what you are doing to go some other part of the chart or if you need to open other patient's chart at the same time you are with one patient in the room - same applies for the PM portion and it is time consuming because you can not multitask.

Review Source
 
 

Teresa Herbic from Author, Contract Writer
Specialty: Other specialty
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

NextGen is an Amazing Health Records Connector

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Only a great experience with this program!

Pros

NextGen offers all you would want in a health records online system! It allows the user and patients to track records effectively from new patient to ongoing and regular appointment setters. Appointments are shared via email, as well as updates to health notes, important news related to your health and a full onsite calendar to view future appointments and share medical needs.

Cons

Excellent! I love this system and have used this program personally via my Doctor as a health management portal. Health records and details are easily accessible and appointments can be regularly reviewed or rescheduled.

Review Source
 
 

John from medical
Specialty: Otolaryngology (ENT)
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

NextGen is the worst EMR I have ever used or could ever imagine using

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think this EMR is so bad that it should be abandoned.

Pros

None. There are no pros of this product. It is horrible. I would not recommend NextGen to anyone.

Cons

Each notes takes excessive time to complete. Requires countless clicking to complete even the simplest task. Glitchy. Frequently crashes. Does not communicate with other EMRs. Very difficult to learn.

Review Source
 
 

Brandy from Southeastern Spine
Specialty: Orthopedics / sports medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Was very easy to set up and get started.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I would have to say one of the best things about this system is that it is cloud based and easy to set up.

Cons

I would say that the worst part of this system is that when the internet is down, you really have no access.

Review Source
 
 

Apurva from T4Men
Specialty: Gastroenterology
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2018

September 2018

Maybe it works for others but it was almost unusable for me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Intraoffice communication and groups are well organized. This system is robust at managing phone calls and nursing communications. Maybe newer builds are better?

Cons

It doesn’t do much else. Slow. Buggy. Impossible to type a note quickly. Templates are awful. Lots and lots of clicking and checking boxes. Busy busy interfaces. Nothing is easy - coding, billing, orders, results, notes all are done better by any other system.

Review Source
 
 

John from VHS
Specialty: Family medicine
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Too many clicks and customer support is so bad I can't put it in one sentence.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Customer Service is a joke and they are very unethical in their billing practices and procedures. No way would I ever recommend this company/product.

Pros

Nothing. This system is so convoluted it takes twice to three times longer for new staff to learn over other systems we've used.

Cons

Everything. Once they get your credit card info, beware. If you try to leave these folks they will bill you for stuff just cause they can I guess. If you leave cancel the card they have immediately.

Review Source
 
 

Alicia from Living Rationally, Inc.
Specialty: Family medicine
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Unable to Terminate Contract

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Ease of use. Everyone was really nice to begin with. Caring, understanding, helpful, etc. Now, not so much. Please see ‘Cons’ below.

Cons

After a year on the program I want to terminate my contract. Well. No one will help with this. I cannot get any good answers on how to do this. My sales rep said to go to the ‘Success Community’ and ‘announce’ that I want to terminate but not how to to do this. I called the number my sales rep told me, chose option 6 (which only went to PM or EHR support) and they had no idea what I was talking about. And there is no way to get an operator on the phone. Had to email (couldn’t get a person) our account rep. Still haven’t heard back from her. Emailed my sales rep’s boss. No response. So even though the product is okay I am now a FIRM believer that this is a scam since they won’t tell us how to terminate the contract. I may have to get a lawyer involved which will be costly and time consuming. I didn’t realize this was ‘Hotel California’.

Review Source
 
 

Michelle from City of Long Beach - Dept of Health and Human Services
Specialty: Multi-specialty
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

IT Program/Project Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

In 2006, a 3rd party integrator (no longer in business) sold NextGen to our organization and since this was their first time installing it, the installation and configuration was barely implemented. To mitigate, in 2011, additional Practice Management training from NextGen and EHR Training/template development resources from Ciscon were engaged to review billing processes and create clinical workflows. Thanks to NextGen/Ciscon, we were able to launch the EHR in 2013. Since then, they have helped us make significant improvements to the clinical workflow (customizing templates) and billing processing. In 2016, the NextGen reports allowed us to start receiving CMS Meaningful Use/ACI incentive funds.

Pros

1. Highly configurable...an organization can develop/program/configure any template or drop-down list box to tailor it to their clinical staff!

2. Software includes everything a clinic/hospital needs...and with NextGen's MirthConnect product, any interface or integration to another system is possible and easy! Besides the EHR and Practice Management, NextGen provides a Patient Portal, ePrescribe capability, Rosetta and MirthConnect (allowing interfaces to any system like LabCorp, Quest, Immunization Registries.), and much more!

3. NextGen Support is awesome...and if there is a new staff member, just request Tier 2 or Tier 3 support techs so your challenges are addressed quickly by experts in every area of the product!

4. NextGen Training is helpful from knowledgeable and experienced staff who have worked in clinical and front office environments. For any upgrades or projects, or if you are brand new, leverage the advanced trainers for additional training for staff and learning how to utilize/configure the system by having them review your configuration.

5. NextGen Development and NextGen 3rd Party Integrators (like Ciscon) are amazing to work with...If you don't have time to develop templates or learn, contact them to obtain a quote. I have been most impressed with support team at Ciscon! They have been able to streamline Provider templates and save tons of clicks so the Providers just adore and appreciate the efforts! They were also able to train all the clinical staff on the new workflows.

Cons

Like any EHR (vs a paper chart), there are lots of clicks for the clinical staff members.
In addition, the graphical user interface was so new to staff, this caused delays in the encounters.
(To mitigate, we spent time, money, and effort on training users as well as building customized templates...This was worth every penny!)

Review Source
 
 

Taylor from Grace Health
Specialty: Community health center / FQHC
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Better than some, but not Epic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Try to offer lots of solutions, templates, and various specialty focuses. This is a solid ambulatory EHR.

Cons

Interoperability, even within NextGen applications is lacking. System performance is also impacted by regulatory requirements and how they are coded in the system.

Review Source
 
 

Bernard from UAB
Specialty: Ophthalmology
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Probably the worst EHR that has ever been.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Only good for billing. Not much else to say about it.

Cons

The least physician friendly software I can imagine. Impossible to operate without a scribe. Disactivates automatically after just 2 weeks of inactivity and it's invariably a nightmare to reactivate it (a phone call to IT, 5-15mins of waiting, sometimes more). Seriously? 2 weeks? You have got to be kidding me...

Review Source
 
 

Katelyn from SDSM
Specialty: Orthopedics / sports medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

NextGen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I highly recommend this EHR system for any medical clinic looking for a better system!

Pros

This is one of the easiest EHR systems I've encountered with a lot great features especially for an orthopedic office. From scheduling patients to telephone encounters, it's super easy navigate and keep appropriate documentation. I like the viewing the schedule because it's easy to see all doctors that are within that clinic so you can easily schedule patients. Sending other team members tasks regarding phone calls or any messages is simple.

Cons

Finding certain documents was a tad bit tricky but that could have been within the clinic side with naming certain documents correctly. Other than that, not much else would be on my con list.

Review Source
 
 

Kellie from Medical
Specialty: Ophthalmology
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

I have seven years and counting work experience with Nexgen in opthalmology it is tedious and time consuming.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Please make Nexgen a more user friendly system. Too much navigating and entering that takes away time from the patient.

Pros

The history page can click multiple diagnosis's at one time to save, which is the only efficient part of this system.

Cons

Everything! To explain it takes 20 minutes to enter in patient information for a complete exam due to the complexity of the system. I believe there are two many pages and to much emphasis on detail. Too much pop ups and options. The program needs to be condensed to one page and simplistic not a vomit of resources that you have to search for. I do not recommend this product to companies.

Review Source
 
 

STACY from DR. WILLIE LOUIS, M.D.
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

LOW QUALITY CUSTOMER SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NONE

Pros

THE TOOLS THIS SOFTWARE HAS FOR COLLECTIONS IS GREAT.....IF YOU HAVE BEEN TRAINED TO USE THEM PROPERLY.

Cons

THE CUSTOMER SERVICE IS HORRIBLE. YOU ARE REQUIRED TO CREATE A "CASE" FOR ANY ISSUES THAT NEED TO BE RESOLVED...URGENT OR NOT. THE PROBLEM IS, IT MAY BE SEVERAL DAYS BEFORE YOUR CASE HAS BEEN "ASSIGNED" TO A REP. THEREFORE ANY "RESOLUTION" WILL TAKE A WEEK OR TWO. UNACCEPTABLE!!!

Review Source
 
 

Y B from Podiatric Physician
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Run away... awful customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Apparently since NextGen bought out MediTouch/HealthFusion their customer service has is awful. I regret signing a year contract with them, if given the opportunity I would leave right now.

Pros

Nothing yet, comparable to my previous EHR, with exception that they had a much better customer service.

Cons

Worst to nonexistent customer service!! Your salesperson or project manager don’t have the time to return calls or answer their emails. Saleswoman did have time to speak to you when trying to make a sale.

Review Source
 
 

Tiffany from Southwest kidney institute
Specialty: Nephrology
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

NextGen Healthcare is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like that NextGen Healthcare is easy to use. All the tools are there to aid you in great care for our patients

Cons

I dont have any cons, I think NGH is a great program for any medical offices to use! I would recommend it!

Review Source
 
 

Ralf from Lukner Medical Clinic PLLC
Specialty: Internal medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

(For the MediTouch/Office product for small clinics)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

* Probably the best software for a small clinic that I am aware of.
* Support is excellent.
* It's a good value.
* The software is continuously improving and getting new and improved features.
* NextGen listens to user concerns and addresses major problems quickly and effectively.

Pros

* No hardware required.
* Easy to set up and use.
* Full-featured.
* Excellent support.
* Great for MIPS and MU.
* Good integration with fax or direct message.
* Very nice electronic order interface for Quest (and probably other vendors).

Cons

* Speed and reliability could improve somewhat (we use the web-based software).
* CCDA import and export are fragile and barely work.
* Billing module is functional but requires experienced billers to make it work well.

Review Source
 
 

barry from county podiatry associates,pa
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Terrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

EDI enrollment department is beyond stupid

Pros

Everything unwed is there, but difficult to find. Navigating the software is very confusing. Difficult to understand the system.

Cons

Terrible support. Not knowlible not cooperative and EDI people are just plan dumb. It took over 3 months to get some insurers enrolled

Review Source
 
 

June from Community Health of East Tennessee
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Over all happy with NextGen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

NextGen has a lot of pluses.. We are able to capture information well to meet measures and compliance. We had the opportunity to switch to another EMR but chose to stay with this product due to reliability and great customer service.

Pros

Customer Service is great. It is very easy to submit a ticket for support. Turn around time is very quick. The support team is very nice and easy to work with. Some go above and beyond to help.
System is able to capture most of your documentation needs
On-site trainers are excellent to work with

Cons

NextGen can be over whelming to some users. Especially providers. The complaints are "a lot of clicking". Some templates are cumbersome. The new Inbox/PAQ can be confusing.

Review Source
 
 
 
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Showing 1-20 of 504

Kimberly from Urology of Indiana
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

It's fine but....

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like the layout of the "charts" and the ease of navigating from one form to another, and the prompts for ICD9 codes.

Cons

There are WAY too many steps to create imaging orders, and there is no easy way to print things like meds etc. Also, it doesn't mesh with our check out system (electronic Ipads) and it would be easier if it did.

Review Source: Capterra
 

Kim from Renewal Counseling
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

NextGen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall, I would recommend NextGen, I used it for years and found it very user friendly.

Pros

NextGen is very easy to learn and to become a Superuser and help others.

Cons

Depending on physician schedules, if you have a lot of physicians its can make the font small and a little hard to read if you had any eye problems but over all a wonderful program.

Review Source: Capterra
 


December 2018

December 2018

Keep up with your patients!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software can manage everything from behavioral health to dental patients. It surprisingly features pictures of body parts and teeth that you can label for the next provider to look at. It's tasks are super universal throughout departments.

Cons

I would have to say that the software face is really outdated. I feel like as the population of people that use this software gets younger that it features should appeal more to the younger generation.

Review Source: Capterra
 


December 2018

December 2018

If not for the reports, all would be 5 stars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service was fantastic when this was Healthfusion. Then NextGen came along and decided to cut staff, outsource and shift everyone to a website for service requests and complaints. The "Success Community" is a farce, your requests rot there until you escalate them or call in asking why they haven't been touched. The various departments no longer communicate very effectively. The people that are still employed there are great, but spread entirely too thin.

Pros

Fully intergrated. No uploading, no downloading. You enter a claim and it sends when you save it. ERA's are there daily without having to retrieve them. Everything comes to you.

Cons

The reports module is hopelessly complicated and not written for the laymen. You will either need to pay them to write custom reports for anything you need beyond the pre-made reports, or go through lengthy training and lost of practice to understand their system.

Review Source: Capterra
 

Christian from OCHIN, Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2018

December 2018

NextGen for Small to Midsize Healthcare Organizations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

After over a decade of being a user, trainer, then developer supporting this software, I’ve seen how the software is used in healthcare organizations small, medium, and large. From experience NextGen is good for Small and Medium organizations because it’s easier to handle a moderate amount of customizations and frequency of updates/fixes with the current 8.x KBM and 5.9x App versions. Reporting is strong with the NextGen application suite because it’s based off of SQL. Vendor Support has improved over the decade I have dealt with NG.

Pros

I like that the NextGen application suite is highly customizable.

Cons

The need for many service packs or updates to address known issues.

Review Source: Capterra
 


December 2018

December 2018

NextGen Healthcare

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I am a user of this software on a daily basis. I have used other software in the hospital setting, I feel that this system is user friendly and allows all staff to get a clear picture of what is going on with their patient without having to dig through charts. It is a good system.

Cons

The con for me is that they do not do current updates that keep up with the changing demands of healthcare.

Review Source: Capterra
 

carline from SUNY Downstate
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

It is good for a small medical office

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

The reporting feature is very useful to capture any errors in the coding or discrepancies in collecting copayments, etc.

Cons

Some of the check feature seems a bit repetitive.

Review Source: Capterra
 

Claudia from Grifols
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Easy to use and performs better than expected

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It’s very user friendly. I have been in the healthcare line of work for a few years and NextGen has been proven to be the go-to software for all our needs.

Cons

Sometimes the waiting time for information to be displayed can be a little long.

Review Source: Capterra
 


November 2018

November 2018

I love how easy this is to "learn".

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I used this for years as an EHR for the company I worked for. It was by far the easiest to use and the best lay out.

Cons

There is nothing I don't like about this.

Review Source: Capterra
 

Lisa from Penn State University
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Good office tool

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Tracking appointments, updating patient information and EHR were all easily managed and integrated.

Cons

Scanning in insurance cards and identification cards was a very slow process. I wish it was more efficient in that sense. A patient backup holds up the whole office flow.

Review Source: Capterra
 


November 2018

November 2018

NextGen is awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This has helped get things organized and makes it easy to stay on top of any outstanding issues.

Cons

Other than the start up taking a while, I have no issues thus far.

Review Source: Capterra
 


November 2018

November 2018

Be prepared to train your employees forever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that there are two distinctive sides to this software: Practice Management and the EHR. This makes everything difficult though when learning it for the first time. It really breaks up what would be a fairly daunting task of switching to this system. I love that patients are able to register their information before their first visit-- this makes entering in new patients so much easier and faster.

Cons

You can only do some things through Practice Management and many others through the EHR. When admitting new patients I have to toggle between the two and often have to have several browser tabs open while entering in patient data. It took seemingly forever to figure out what kind of profile employees should be on-- should we all be administrators or not? We found that some permissions were not granted if everyone was not made to be an administrator and vital abilities were lost to some employees. After learning this system for about a year we are still figuring out ways to work with this system a little better. It is not intuitive and it is difficult to learn. There has to be a better system out there when switching to Electronic Medical Records.

Review Source: Capterra
 

Tracie from Wallis Dermatology Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

NextGen EMT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used this software for a period of 6 years and was very satisfied with the software. It has been some time since I used the program, but I hear there have been some upgrades that have made this EMR exceptional.

Pros

This product I used in a previous Dermatology Practice, and it was one of the first EMR's I had ever used. It was super easy to navigate and easy to customize.

Cons

There was anything that I did not like about the system. We had great IT folks that helped with all software issues and customization.

Review Source: Capterra
 

Sharon from Medical Practice
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Medical Asst

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No pleasant to work with at all! Cheaper to just go to office depot and purchase paper appointment books if you like the way this system looks.

Pros

I don't like anything about this system.

Cons

It's not user functional with 13 provider's. It's too old school in appearance. Curser is not prompted to next field. You have to log in twice with passwords, really? It is not worth the money that was paid and unfortunately the decision makers don't use the system to see this. Would not recommend this software.

Review Source: Capterra
 


October 2018

October 2018

Running on old Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Gets the appointments scheduled, and the medical information generated.

Cons

Nextgen is a great tool for dental, but medical services do not make sense on here. It does not give a good end user experience.

Review Source: Capterra
 

Jennifer from Anaheim Hills family optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

By far the standard!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple and easy to use!

Pros

You know... when I was in school this is the program I used to learn...boy do I miss it! Easy to use and understand witch sets it apart from other healthcare EHR program. What I use now in the field is second but nothing like NEXTGEN.

Cons

I had only a couple update issues, which was the worst of it. However...nothing a restart can’t handle lol.

Review Source: Capterra
 

Rochelle from USMD Bedford
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

NextGen Healthcare

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I am a user of this software, and it has helped me stay organized in so many different ways! Any lab results are sent to my portal directly by my PCP, with a personal message from her if she needs to tell me anything. Also, I am always able to refer back to my history and see when I had a procedure done or the last time I was prescribed medications. If I have a question for my doctor, I am able to send a message to her right through my portal! I never knew anything like this existed, but the future of healthcare is amazing!

Cons

I have no complaints about NextGen! If your healthcare provider participates in this portal, you should definitely sign up. You will not be disappointed!

Review Source: Capterra
 


October 2018

October 2018

Used for years!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I had used Nextgen Healthcare for years while working as an IT Specialist in Healthcare.

Cons

Sometimes the application would run slow even though the network speeds were good.

Review Source: Capterra
 

Michael from Elder' Choice
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

An excellent solution for healthcare needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Its certainly simplifying how staffing and billing can be done!

Pros

This software allows multiple options to be used for my healthcare consulting business. I appreciate the ease of its use and the straightforward instructions

Cons

Its difficult to think of cons for this software since it serves all my purposes

Review Source: Capterra
 


September 2018

September 2018

Love your healthcare software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have realized that i can easy access to my health records and test from the Dr and i love that.

Pros

I like how detail oriented this software is. Any issues that you may have or have had the dr. is able to use this software to report it too his patients. it even reminds you of upcoming appointments and i relly love that feature.

Cons

It is long and lengthy but that is ok because sometimes I may need long lol and lengthy. it is easy to get distracted if you have to read a lot of things.

Review Source: Capterra
 
 
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