OfficeEMR

RATING:

3.7

(3)
Overview

About OfficeEMR

OfficeEMR from iSALUS Healthcare is a cloud-based solution that provides an integrated electronic health records (EHR) practice management and billing services solution with multiple features to support small to mid-sized practices. The system is securely accessible via the internet. It reports a first-submission claim rate of 98%, which helps decrease the time and effort spent correcting claim mistakes. It also provides a reporting mechanism in which physicians are paid for services rendered. OfficeEMR is customizable and helps users adapt to specialty and individual practice workflow. The solution helps users achieve meaningful use within 90 days. It also gives physicians the ability to keep track of scheduling, patient details and financial data from multiple de...

OfficeEMR Pricing

Contact iSALUS Healthcare for pricing details.

Free trial: 

Available

Free version: 

Not Available

iScheduler

OfficeEMR Reviews

Overall Rating

3.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for OfficeEMR

3 Reviews

jennifer

Hospital & Health Care, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

This is your new EMR

I have been with them for over 5 years because they offer great features at an excellent price point. I highly recommend.

PROS

This EMR is flexible both in pricing and in use. Customized templates. Super stable platform - I think in the 5+ years I've been using it, it has gone done once during business hours. Integrates fax, phone reminders, patient portal, online forms, eRx with controlled substances. They are always rolling out new features like integrating PDMP and cover my meds. Customer service is on top of things and always helpful and available.

CONS

I wish I could design and modify my own templates.

Reason for choosing OfficeEMR

I liked the features of iSalus much better for a better price point

Reasons for switching to OfficeEMR

Acrendo SUCKED - it was super unstable, poor customer service, expenesive.

Patricia

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Outstanding customer service

Charting is simple and doesn't get bogged down with irrelevant things. They are also making it much easier to complete our MIPS requirement.

PROS

[SENSITIVE CONTENT HIDDEN] have been great with setup and all of my questions. This program was a huge change from Allmeds, and I won't lie - in the early days it was a struggle. But here we are 5 weeks in and all of our staff are pros with the software. There are some changes that I would like to see, but overall I believe the value you are getting for the cost is great. We were being overcharged by Allmeds for every single update or addition of modules that were required to stay current. I am very happy that we moved to Isalus Neuro!

CONS

I would like to see the entire patient demographic displayed together ( pharmacy, care team, etc)

Reason for choosing OfficeEMR

We felt like it was the best value and the easiest to learn.

Reasons for switching to OfficeEMR

We hated Allmeds customer service and their cost was prohibitive for the minimal services they provided. Also their product rep Chris Lawson lied to us and changed a contract forcing us to pay for a service we never received.

Jordan

Medical Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2022

Failures On Multiple Fronts

Smooth talking sales people promised the world to us and only delivered a basic and very limiting product. The data migration was a longer than expected process and we were always fighting with support over missing data. They expected us to go over thousands of patient documents and report what was missing. This was supposed to be their job. The product turned out to be a flop and we migrated away from iSalus for good.

PROS

The interface was relatively quick and responsive. The layout was on the good side of mediocre.

CONS

VERY POOR customer support. They used a ticketing system and seldom followed through with a solution in the same day. Features promised but never delivered. Missing data from migration which forced us to keep our legacy system up and running. They never did fix the missing data issues. Also, their system would occasionally go down and the support line went to voicemail. They also charge a hefty fee to get your data back.

Reason for choosing OfficeEMR

The sales pitch was good.

Reasons for switching to OfficeEMR

We needed a better product and better service.