The configuration and data migration process was a bit confusing and more time consuming then we planned on.

Reporting out-of-the-box is very limited, but an interface with Tableau is available for an additional fee.

When adding a photo under profile, the photo can't be seen 100% after it's downloaded. So for our restricted users, it's hard to view a client’s photo because only the forehead if visible.

There's the ability to report directly from the raw data (from the back end) but this requires a fair bit of extra knowledge to get it working effectively.

Everything was handled remotely so, if there is any complaint I believe it is just not being able to work in person with anyone.

User friendly, flexible, you can design to fit the needs for Case Management Program.

The software can be difficult to configure and test.

This blocks out more time than is real time for clinicians availability.

Overall the staff at Penelope is helpful and knowledgeable. Penelope is pretty expensive compared to many other databases and the software does offer a good bit to help compensate for the cost.

With Penelope, we are able to share necessary client information with other case managers with greater ease and efficiency.

Some parts are difficult to navigate without referring to the written instructions.

Customer support is wonderful. It's easy to navigate with great instructions right there.

Overall really good experience, staff are knowledgeable and great to work with.

Lack of modern functionality, lack of communicating to customers, broken promises with timing.

Penelope was able to offer customizable options and reports (reports are an additional cost) that fit our needs.

Can be difficult to teach new users the organization behind the software, not always intuitive, billing statements are incredibly complicated.

Our particular business pushed the Penelope system slightly out of its intended scope, but the Athena team has been so flexible with us and very creative in solving our issues.

It allows our 110-member staff to record information in the correct categories. We are able to source the data collected from Penelope and integrate it into our excel spreadsheets.

We did have issues where Athena struggled to understand our business model during configuration.

The ease of access to log into Penelope and the extensive help support (trainings, guides available on the website, and direct technical support) are additional key features Athena excels in.

We love the ability to configure Penelope to best fit our organization, and we look forward to the reporting updates in the near future.

Although we are struggling to get Athena software to add some new features that most health care software has already incorporated, such as integrated client sign ins.

The best part about this software is the customer support that comes with it. We were able to customize it with the help of the Athena team to meet all of our case management needs.

We have found great value for money in this partnership.

When we initially utilized Penelope I accidentally delete en entire file.

SimplePractice is really easy to use and the user interface is nice. It makes a lot of the monotonous tasks of documenting and billing super easy.

Such a great and simple software with too many tools and features easily to customize and super easy for average user.

Stay away...you will leave once an audit occurs and they refuse to provide you your own records.

I love how easy it is to take care of everything I need to regarding client on boarding.

I like the how its easy to use and navigate. I love that there are helpful videos on every page.

I have liked being able to customize my intake paperwork, evaluations and progress notes. I also really appreciate how easy it has been to learn to use this program.

I love how it is user friendly. I love the built in templates and the ease of being able to create any new electronic forms for clients to review and/or fill out.

My cost s going up over 60. Current customers complained in large numbers and the new company basically ignored them.

My overall experience is wonderful because the software and platform are perfect for therapist.

The software is very user friendly and cost effective. I am able to integrate it with my calendar and I can take online payments easily.

I was using the telehealth feature even before the pandemic and have found it to be excellent. I also appreciate the cutting edge quality improvements.

Very straight forward and user friendly. Loved the telehealth option and the electronic consent.

Best and most important about this software was being able to make my appointments and be able to video chat with my therapist.

And these are options I will never use but will be charged for them monthly.

I think it is something that should be an option. It is too bad that is not an option for people that are more challenged by the program.

I am really happy to have found such a useful tool at such a great price.

So far, very excited, very pleased with your customer service and overall happy that we made the jump from three separate software over to one.

I love that this software seamlessly helps to keep me organized in my private practice through its prompts and reminders.

I love the ease of use including scheduling and billing for clients. I also love how intergrated the system is with credit card processing.

I like how this is HIPPA approved and does not cost the business money to use for strictly video conferencing.

I am just starting a practice and this will be helpful once I can figure out how to fit all the pieces together in a good sequence.

This process can take a few days which is frustrating when many problems can be managed with a quick phone call.

I love how user friendly it is and how it keeps me so organized. Technical support is very helpful and attentive.

I used to advocate for SP as an EHR because they did a wonderful job of making things easy on therapists.

This software encompasses everything I need to run a private practice; from initial forms and scheduling to compliant note keeping and billing the ease of use is outstanding.

Forget about getting your own records, there is no way to downlead client demographics or information.

New plan requires selecting by deadline OR they will hold all your clients information hostage and restrict all access to even their demographic information which is illegal and unethical.

I am excited to see how the the customer service support conversation will go, hopefully it will help me understand how to have intake forms.

I chose this mostly because I am allowed to customize and create templates for progress notes and intake forms. Also love the ease of use and cost.

I am a pediatric occupational therapist and have been very happy with Simple Practice. I would recommend it to anyone.

I appreciate the user interface on the website and app. It's easy to use and pretty intuitive.

Overall this is great and easy to use software for anyone with a small/medium size mental healthcare practice.

I have a data base now that I use who program is awful and childish but they are able to create the reports I need. Its sad this program is missing the one thing i need more than anything.

Making changes and creating templates is very easy and simple to do. Our team really has enjoyed the sync feature of the calendar with our G-suite as well as how easy it is to do billing.

The price structure is terrible. It's way too expensive and the features are remarkably limited in comparison to other platforms out there.

Simple practice makes it easy to manage my day and quickly bill insurance. I love the automatic invoicing features and the ease of use of the client portal.

I strongly recommend Simple Practice to all my former colleagues and other healthcare professionals in the field, who can benefit from this low-cost efficient software.

The prompts for setup were a bit confusing and I'm having trouble getting back to some sections that I worked on previously.

Mostly user-friendly, responsive and helpful customer support, customizable templates, clear video, easy client onboarding and billing, great value for the price.

I loved it so much, and recommended it often. I will no longer because f the profit first changes.

I like that I can easily plug in changes or updates to my schedule at any time and the mobile app is amazing. I also like that you can send automatic reminder emails to clients prior to sessions.

The free trial was a great way to see how the program can work for us and we are so glad that it did it.

I felt simple practice has everything I needed, at the most competitive price. It was also user friendly, and customer support was excellent.

Simple Practice has made it easy to post payments automatically into its accounting portion of the software. It is delightful not to have to go looking for EOBS or post them manually.

I think SimplePractice is very robust and perfect for a newer or established practice. I would highly recommend it.

I like the fact that we no longer have to have paper files, ease of use overall and some of the features like appointment reminders, the ability to create and add your own documents.

The data provided and reporting helps to improve service delivery and marketing efforts. Love the integrated software.

I had problems with claims being denied by one insurance company, and the customer support provided by Simple Practice solved the problem.

US Dollar

Penelope is a cloud-based case management solution for nonprofits, governments, universities and health and social services providers. Primary features include scheduling, notes, smart forms, automated workflows, email and SMS reminders, staff communication tools, referral and wait list management and reports.

The automation engine allows users to set workflows, tasks, notifications alerts and action triggers. Users can create time or event-based workflows to suit their requirements. It provides multiple pre-built reports on client demographics, service provision stats, client outcomes and others. Users can export these reports to Microsoft Excel, Crystal Reports, or MS-ACCESS. It also offers integration with Tableau that helps in creating data visualizations.

They offer a mobile feature named Engage for Penelope that allows users to fill documents and conduct discussions with providers from their smartphones or mobile devices.

Social Solutions is becoming Bonterra. Learn more at www.bonterratech.com.


LongDescription

Treatment Planning

Document Templates

Patient Records Management

Employee Management

Case Management

Surveys & Feedback

Electronic Payments

Payment Processing

Time Tracking

Email Alerts

Customizable Reports

Access Controls/Permissions

Activity Tracking

HIPAA Compliant

SMS Messaging

Group Notes

Charting

Progress Tracking

Digital Signature

Referral Tracking

Task Scheduling

Ad hoc Reporting

SSL Security

Electronic Signature

Confirmation/Reminders

Credit Card Processing

Invoice Management

Wait List Management

Attendance Management

Communication Management

Medical History Records

Calendar Management

Customizable Fields

Collaboration Tools

Self Payment

Template Management

Client Chart Audit Tools

Scheduling

Data Import/Export

Graphical Data Presentation

Assessment Management

Multi-Location

Self Service Portal

Contact Management

Dashboard Creation

E-Prescribing

Training Management

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Initial Assessments

Child Welfare Management

Activity Dashboard

Reporting & Statistics

Reminders

Administrative Reporting

Medical Billing

Customizable Templates

Billing & Invoicing

Program Management

For Mental/Behavioral Health

Alerts/Escalation

Real Time Reporting

Referral Management

Patient Management

Goal Setting/Tracking

Compliance Tracking

Reporting/Analytics

Case Notes

Contact Database

Progress Reports

Claims Management

Case List Management

Customizable Forms

Appointment Management

Records Management

Client Management

Third Party Integrations

Appointment Scheduling

Multi-Provider Practice

Team Notes

Task Management

Authorization Tracking

Document Management

Email Reminders

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Unix

Web browser (OS agnostic)

Windows 2000

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Penelope

In Person

Live Online

Webinars

Documentation

Videos

SimplePractice is a cloud-based practice management system built to make the business side of private practice easier. Our easy-to-use and HIPAA-compliant software helps health and wellness professionals automated their day-to-day processes like scheduling, payment processing, documentation, and more. Key features include free, unlimited appointment reminders, insurance claim management, online appointment requests, and a Client Portal to simplify client communication. 

Send paperless intake forms through the Client Portal—making it easy for your clients to review, sign, and make payments all in one place. Use the online appointment requests feature to let clients request a time that works for them. From there, you can approve or deny any request. 

Once your appointments are scheduled, reduce your no-shows by sending free, unlimited voice, text, and email reminders to all your clients. The integrated telehealth platform allows you to see clients from anywhere, with no extra logins or links. 

Streamline your note-taking process with the robust template library, or create your own templates to spend less time on paperwork and time in sessions. You can load your preview notes, make any edits, and then lock and sign your note, and you’re done! 

Now you don’t have to spend time in your sessions discussing payments. Simplify online payments with AutoPay and secure online credit card processing. Plus, credit card payment processing is fully integrated with your SimplePractice account—no need for extra logins or hassle. 

SimplePractice also has the tools you need to successfully market your practice like the Professional Website. Choose from professionally curated themes, colors, and photos to build a simple, beautiful website in minutes. Plus, the Professional Website seamlessly integrates with your account, so you don’t need to enter all your practice information twice. Your SimplePractice account also integrates with the Monarch directory, so prospective clients can easily find your practice, request an appointment, and get the care they need.

Faculty/Staff Management

Invoice History

Status Tracking

Patient Engagement

Practice Management

Document Storage

Secure Messaging

On Call Scheduling

Transaction History

Patient Intake

Customer Database

Recurring Appointments

No-Show Tracking

Care Plan Management

SimplePractice offers three plans, the Start Plan for $29 per month, the Essential Plan starting at $69 per month and the Plus Plan starting at $99 per month.  Visit simplepractice.com/pricing to see what features are available in each plan.

Bonterra Penelope vs SimplePractice

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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