Confusing navigation and terminology (but that is also a general healthcare/insurance issue, too).

Practice Mate is easy to use for billing --- it really is foolproof. And the customer service is very good.

A fairly large chunk of our patients have trouble using it, and completing the on-boarding enrollment.

It will do anything I need to do - and the tech support is awesome.

Ease of use once familar with software. Good support, and follow up.

Overall I have a good experience using this software mostly for clearing house and billing purposes.

The ease of use on a daily bases is very important especially with a busy schedule. Practice Mate is extremely easy to learn, to use and navigate.

This Software is very user friendly and easily accessible.

Office Ally provides great customer service. Their tools are easy to use and either free or inexpensive.

When we've expressed displeasure about this, we were ignored.

Ease of use and it meets HIPA requirements in order to carry on electronic prescriptions and medical insurance billing.

I have recommended OA to many colleagues. Wish I started with OA sooner.

If you are a smaller practice, this should work good for you especially with the low price.

I love that we can color code our schedules to  differentiate b/w OT/ST.

Easy to use reliable, great help from customer service.

Easy billing to all my insurance companies. Quicker payment as a result of electronic billing.

I love how user friendly it is. Our schedule is color coordinated which makes it so easy for staff.

Access To help and software is very intuitive. Overall it's a great program with many great features.

Low cost and intuitive system with features including interfaces with labs and imaging. Easy to use scheduling and EMR.

It is so difficult to deal with this program. It seems like the creators just stacked amounts of data creating a horrific, time wasting, not biller friendly program.

It was easy to set up and it's been a breeze to use. Any time I need help I am able to get a person on the phone in no time.

Claims scrubber helps to create clean claims. No cost for support staff user accounts.

It's a very simple process. With Practice Mate, you can bill participating and non-participating providers through their system, and it's all free.

Statement feature is decent except the way the statements are formatted is only semi professional, only in Black and White and no lines to separate visits.

I love that it is almost free. We pay $35 for the clearing house and the PM.

The aging report is horrendous. The collection report is closer but still a mess.

It is very user friendly, easy to navigate and can be used by more than one person at at time. Auto posting feature is sufficient.

Offers useful functions for accounting, billing, etc. if you don't plan to use the patient portal.

Great for submitting claims and excellent customer service.

It's easy to learn and navigate for clinicians responsible for scheduling their own clients or for administrative staff to coordinate between clinicians and clients.

How everything can be saved for billing and makes it go so much smoother, easy to add patients and easy to submit claims. Claims are processed very quickly.

It's a vast improvement over other services we've used. We don't use all the features available as some are not as cost efficient for smaller client populations.

The support is really good. It just doesn't have all the bells and whistles but they are adding more.

Poor follow up with customer service. Terrible experience with Reminder Mate.

As a small business owner, this is an affordable solution to help me run my business. The functionality meets my needs and there are more functions I can take advantage of as my business grows.

I have a hard time Seeing my credit card charges that I pay , and i cannot figure out how to change my routing information. So some things could be designed clearer.

The software is user friendly. Between the numerous integrations and the app I and my clients have been very satisfied with the ease of use.

I love that there are many benefits for clients, easy tutorials and for the most part Spa friendly.

That it helps me attract clients, the ease of setting it up and your customer support is amazing. The web design and logo team are wonderful and efficient.

Vagaro hands down offers the best product for the money with additional features than most that allow for things like customizable memberships and rewards programs.

If an error is made in the transaction, the program is not allowed to cancel.

The software was very computer friendly also you customer supports was there to answer all my questions in a rapid response time.

So now am stuck with used pay desk that i paid full price for it. Looking for another provider i am done with Vagaro very soon.

Easy and super clean organized all of process manage appointment checked out. So kind like smart assist.

I switched over to Vagaro from MindBody Software and I am super glad I did. I have just about everything I need in one place that allows me to run my business seamlessly.

In terms of functioning there are glitched and We he Customer service is Terrible at giving the right advice.

We love how VagARO CONTINUES  TO UPGRADE AND INTEGRATE MORE FEATURES THAT ARE VALUABLE TO RUNNING OUR BEAUTY BUSINESS.

I love the compliments I receive from my clients because the ease of use and all the information I can provide to better prepare clients for their appointments.

We also love the fact that we have the app on our phones so we have the ease of having our schedules no matter where we are during the day.

I love pretty much everything about this software it is so easy to use and navigate. Simple yet it covers all aspects of what you need.

It's building it's features which is great. It's great for a business just starting out.

When this happens you do have the option to enter in card information manually, however you are charged extra for it which is another con.

I like that I am able to personalize my site however I’d like. It’s very helpful in creating websites and pretty much self explanatory when browsing thru all they have to offer.

Easy to Pull up on my Phone or P.C. Easy to checkout and Update Clients , Easy to build a Database, pretty easy to email right from a Clients Profile.

I have really enjoyed processing with Vagaro and the user friendly interface. I also love how my clients get emails and text reminders before their appointments.

I spend countless hours a month combing the system for these errors and it makes our company look incompetent to our customers.

Easy to use for me and my clients. They love the reminders and I love that all my salon information is in one location.

So completely useless for my business and a total waste of time trying to set up. This should be a big warning before you sign up.

NOTES:  I like this section it's comprehensive to different professions. The medical note section is helpful for massage therapists and other medically oriented professions.

Like, sincerely hands-down I am fan all the way. It's format is user friendly for my clients and my staff to learn.

Very poor I feel ripped off by their illegal refund policies. They ripped me off for $700 even though I never once used the service.

The price point is great. I love the ability to do payroll, run reports and credit card processing all in one place.

Like I mentioned before they have such amazing support, and training videos, and how to articles. It's incredibly user friendly.

I loved the marketing tools. The website builder and the access to easy use SOAP notes is what sold this to me, in addition to the pricing.

I like the ease of use, the scheduling and the integration of Zoom.

I am enjoying my experience and happy there is a software that takes care of the basic yoga studio needs at a great price.

Forced to have to buy gift cards that are expensive to purchase through them. Charges for the visa use was more expensive then my bank charges.

There was no comparison. My favorite things about vagaro is the amazing customer service, ease of use, and the ability to use on both desk top and mobile devices.

Sometimes the card reader doesn't connect which is really frustrating because then I have to enter the credit card information by hand and get charged more. That's extremely frustrating.

It is easy for me to use and I do enjoy the lay out of it all. Customer support is great as well.

I love how easy it is to manage my accounting through Vagaro. Booking and Merchant services are easy and affordable.

They continue to update and improve it all the time, and have very good live customer service, which is so important when there is an issue that needs immediate attention.

Sometimes it's difficult to find what I'm looking for. That can be frustrating when I'm with a client.

They LOVE having the ability to see their schedules from the personal smart phone/ tablet when they aren't at work. Our client's LOVE their texting reminders.

I also appreciate being able to see my stat's for the month and year. It's a great help for taxes.

Seems to be pretty user friendly and I'm still learn the ins and outs but for the most part I am enjoying it. Would recommend it to other users.

I love that it is easy to navigate. Also very nice I can do everything pretty much from my mobile device.

The websites we can create are professional and super easy to create. Add ons like shopping cart to your website are inexpensive and easy to turn on/off at any time...I have done so, many times.

I am extremely satisfied with Vagaro and all supports in place. I recommend it to colleagues in the field.

The only dislike is that we can not add the pets name.

US Dollar

Practice Mate by Office Ally is a comprehensive practice management solution used by over 25,000 healthcare organizations. It simplifies revenue cycle management and assists in HIPAA-compliant recordkeeping for both new and existing practices. Its user-friendly interface offers easy billing management that checks eligibility and benefits and manages claim submission and tracking. Its seamless integration with other Office Ally solutions also provides additional functionality such as patient intake, reminders, e-prescription and more. With no cost, commitment, or implementation, you can get started today to help reduce unnecessary administrative tasks, enhance job satisfaction for providers and improve the overall patient experience.

1.No cost, no implementation and no expensive hardware needed 
2.Used by more than 25,000 healthcare organizations and 45,000 users
3.HIPAA-compliant record keeping 
4.Easy billing management: check eligibility and benefits, create superbills, submit claims, resolve claim issues, and manage patient statements 
5.Seamlessly integrates with other Office Ally solutions such as EHR 24/7, OA-Rx, and Patient Ally

BENEFITS

•Improve efficiency and productivity
•Simplify revenue management
•Streamline practice operations and coordination
•Ensure compliance
•Gain insights into your practice's performance
•Enhance patient engagement and satisfaction
•Give providers time and the ability to focus on their true calling, patient care
•Reduce the overall administrative burden on providers, increasing their ability to positively impact patients and ultimately provider job meaning and satisfaction
•No cost software with no commitment
•Web-based solution requires no expensive hardware
•Peace of mind with HIPAA compliant software
•Schedule patients immediately with no implementation needed

KEY FEATURES

•Auto-Post Electronic remittance advice (ERA)
•Track revenue and accounts receivable
•Customizable alert system
•Supports multiple practitioners in a single office and practices with multiple offices
•Patient database with demographics, insurance, and appointments
•Free set-up, support, and training Superbills customized to practice needs
•Web based solution, access your data from anywhere at any time
•Efficient coding and claim submission
•Seamless integration with other Office Ally Solutions that help with patient intake, reminders, and e-prescribing.


LongDescription

Patient Records Management

Electronic Payments

Patient Engagement

HIPAA Compliant

Communication Management

Calendar Management

Scheduling

Self Service Portal

EMR/EHR

Compliance Management

Forms Management

Reporting & Statistics

Reminders

Medical Billing

Billing & Invoicing

Reporting/Analytics

Claims Management

Customizable Forms

Appointment Management

Patient Scheduling

Patient Portal

Insurance Eligibility Verification

Practice Management

Medication Management

For Psychiatrists

Data Import/Export

Commenting/Notes

Employee Management

EHR/EMR Integration

Faculty/Staff Management

Payment Processing

Patient Questionnaires

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

SMS Messaging

Task Scheduling

SSL Security

Electronic Signature

Confirmation/Reminders

Patient Intake

Recurring Appointments

No-Show Tracking

Medication Alerts/Warnings

Multi-Physician

Multi-Location

Eligibility Verification

Self Check-in/Check-out

Medication History

Online Scheduling

Historical Reporting

E-Prescribing

Candidate Profiles

Role-Based Permissions

Client Portal

Event Scheduling

Cancellation Management

Email Reminders

Patient Communications

Revenue Management

Alerts/Notifications

Formulary Management

Physician Scheduling

Physician Management

Mobile App

For Mental/Behavioral Health

Real Time Reporting

Prescription Renewal

Patient Management

Facility Scheduling

Room Scheduling

Records Management

Drag & Drop

Third Party Integrations

Appointment Scheduling

Task Management

Check-in/Check-out

Multiple Appointment Types

Pre-Appointment Screening

Prescription Management

For Podiatrists

For Group Therapy

For Substance Abuse Therapy

For Primary Care

For Urgent Care

For Orthopedics

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

Practice Mate

Videos

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing.


Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones.


Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email and social media platforms. Customers can also create personalized profiles with their contact information, booking history and feedback. Users can keep records of their customer service histories and generate customizable reports with graphs and charts to track business performance, customer retention and more.



Treatment Planning

Customer Surveys

Enrollments/Onboarding

Barcode/Ticket Scanning

Committee Management

Recurring/Subscription Billing

Application Management

Real-time Scheduling

Mobile Alerts

Booth Rental Management

1 user: $25 /month
2 users: $35 /month
3 users: $45 /month
4 users: $55 /month
5 users: $65 /month
6 users: $75 /month
7+ users: $85 /month


Practice Mate vs Vagaro

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