PracticeAdmin Medical Billing Software

4.41 / 5 (23)

About PracticeAdmin


PracticeAdmin is a cloud-based practice management and medical billing software solution, providing Software-as-a-Service (SaaS) to billing companies, specialty medical practices and other providers.

PracticeAdmin is designed to assist with practice management and assist with collections, while offering functionality for billing, scheduling, claims management and financial reporting.

PracticeAdmin offers appointment scheduling, custom fee schedules, billing, claims management, claims scrubbing, financial reporting, accounts receivable workflow manager, paperless document manager and integrated clearinghouse services.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

23 Reviews of PracticeAdmin

Average User Ratings

Overall

4.41 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

4 stars

(12)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 23 reviews

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March 2019

Judy from Advanced Billing Concepts

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

March 2019

Good, Not Great, Practice Management Program

Easy to set up patient account. Claims entry is quick and easy. Claims entry and clearinghouse integration are seamless. Claims scrubbing is excellent, very rare claims errors, and errors are detailed on clearinghouse website, making claims correction and resubmissions almost painless. Customer service and tech service is outstanding and, by far, the best I have ever encountered with a Practice Management program. The only negative experiences I have with ProviderSuite is that the transaction history screens are poorly designed and almost impossible to interpret; and the user must take too many steps in order to "clean up" EOB/ERA posting.

Pros

Easy to set up new patients and updated demographics and insurance information. Entering claims are quick and easy. This is the third practice management program I have used, and the claims scrubbing and clearinghouse integration are the best of the three! Almost no claims errors. PA assigns any claims errors to "buckets" which are reviewable on the home page, and then you can go to the clearinghouse website to get a detailed explanation as to why the claim was rejected or denied.

Cons

While many features are some of the best I have ever encountered, others are extremely not user-friendly. The patient transaction history screens are very confusing and almost useless. My client's office staff cannot understand the transaction history screen at all, and if a patient has a question about their account, I end up having to pull out the paper EOBs and manually figuring it out myself, and then making an Excel spreadsheet to break down the account in understandable way for them. Patient payments do not automatically post to the total balance due; you have to post it to the claim, and then it's almost impossible to locate that payment later, particularly if the payment covers several claims. The transaction history screen only lists limited details, so if you are looking for a payment or something in particular, you have to search for it. Would be better if the transaction screen was listed chronologically, with ALL transactions displayed (claim, insurance payment, patient payment, etc.) on a line-by-line basis, so you don't have to go searching for a particular transaction. Insurance payment posting also could be easier; takes too many steps to "clean up" an account. Often, you have to update the debtor, transfer payments from one service line to another, from one claim DOS to another, etc. Statements could be less confusing for the patient if more details were printed. The Reports function is average. Would be nice if it was easier to customize reports.

Response from PracticeAdmin of PracticeAdmin

Replied March 2019

Thank you so much for your review of our ProviderSuite solution! We are so glad to hear that the claims scrubbing and clearinghouse integration have worked so well for your billing company. We appreciate your feedback regarding the patient transaction history screen, we are always evaluating new ways to enhance our customers' experience. I will be sure to pass this information along to our product management team for review.

March 2019

Kyle from Second Generation Anesthesia, INC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

March 2019

REVIEW TO MAKE PA BETTER AND MORE USER FRIENDLy

(continued from above) but I don't buy that explanation. Those items could be archived in a database so as to be available "if" needed for audit trace in the future. The codes need to be simplified....some even mention specific Doctors (and they are no part of our practice). So why can I not have those deleted (or at least modify my view so I cannot see them)?

Pros

Over my years of using the software, I've learned to navigate it's quirks. There are several issues but the Cons question won't allow me enough space.

Cons

There are numerous items that should be available to modify/customize by the user. For example, the list of transactions for Adjustments often repeat (ADJUST PER OFFICE is listed twice) or differ by only one word (ACCOUNT CORRECTION CR vs ACCOUNT CORRECTION CR-RESUBMIT). Adjustment codes attributed to specific insurance companies...those would be noted under the debtor column on the claim transaction detail page. I've been told that removal of those codes would interfere with audit

Response from PracticeAdmin of PracticeAdmin

Replied March 2019

Thank you so much for your review of our ProviderSuite solution and for being a customer for over 11 years! We are so glad to hear that the claims scrubbing process and clearinghouse integration have worked so well for your anesthesiology practice. We appreciate your feedback regarding the patient transaction history screen, we are always evaluating new ways to enhance our customer experience. I will be sure to pass this information along to our product management team for review. Feel free to reach out to your Account Manager regarding any future enhancement request at 844-269-4780, option 5.

December 2018

Debbie from Health, Wellness & Fitness

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2018

Happy we made the switch !

The overall experience with PA has been great. The staff is always pleasant to talk with about new products or any concerns. They are always updating things to keep up with the technology and making the software always flow .

Pros

When we switched to Practice admin there was a ton of things we liked about the software. The insurance card viewing attached to the patient. Trizzetto being easily accessible. The training that was offered. The flow of the entire program.

Cons

The only thing coming to mind that is a con would be when you delete an ERA from posted / pending review and then it puts it in the unprocessed ERAs. Then you have to delete it from there as well.

Response from PracticeAdmin of PracticeAdmin

Replied March 2019

Thank you so much for your review of our ProviderSuite solution! We are so glad to hear that accessibility to TriZetto and our ongoing training program has worked so well for your team. We appreciate your feedback regarding the ERA process, we are always evaluating new ways to enhance our customers' experience.

January 2017

Angela from Crescent View Medical Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2017

Office Manager

I appreciate the easy to the program. The consistent problem is when it interfaces with another program. We have had concerns when scheduling patients as well as billing. We have been the ones to consistently bring it to the attention of the program customer service reps. Either the patients do not process from scheduling to the other program or on to billing.

Pros

The program is user-friendly and the reports are very helpful in identifying information.

Cons

Interface concerns are present and consistent.

Response from PracticeAdmin of PracticeAdmin

Replied January 2017

Thank you for your kind comments about our ease-of-use, our reporting, and the value received. We're sorry to hear that you had issues with your EMR interface. Our interface team has built dozens of successful interfaces to EMRs, lab systems, and other third party products. While the vast majority run smoothly. there can be occasional challenges with certain vendors. If you are still experiencing interfaces issues, please be sure to open a support ticket with PracticeAdmin and your EMR vendor.

March 2019

Melissa from Mark H. Montgomery MD PA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

A client since 2006 - that says alot!

Everyone I have trained to use Provider Suite has commented on how easy it is to learn and use compared to other programs they have used at other offices. The customer and technical support teams respond within minutes and the upgrades are flawless. We have been a client since 2006 and have no plans to change that.

Pros

Ease of use and the upgrades are friendly! Plus they must have low turnover in customer and technical support because I always work with the same specialists and I rarely need to reach out to them.

Cons

Seriously I can't think of anything - really.

Response from PracticeAdmin of PracticeAdmin

Replied March 2019

Thank you so much Melissa for the wonderful review. It¿s great to hear that we¿ve been able to provide you with an excellent customer support experience since you started with us in 2006! We strive to go above and beyond with each and every customer interaction and truly do value your business!

March 2019

Ginny from Variable Billing Service

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

March 2019

Somewhat Cumbersome

Customer and support is top knotch its just that after using countless PM and EMR systems, I really don't see anything that stands above the others with your software.

Pros

It is easy to follow and user friendly for the most part.

Cons

All of the "buckets" are confusing I don't find them useful. The reports need to extrapolate more data for example, what patient;s have been assigned to bad address. I don't like that when you do an adjustment or transfer, it is not instant. If you do an adjustment on one line item, you have to wait until that one is finished to do the next one on that claim.

Response from PracticeAdmin of PracticeAdmin

Replied March 2019

Thank you so much for your review of our ProviderSuite solution. When posting multiple adjustments from the claims adjustment details screen, simply click the Add To Preview button after each entry to make sure that what you¿re posting is correct and then click the Commit Preview button once you¿re finished so that everything will post at once. As a reminder, PracticeAdmin customers can take advantage of unlimited group training classes as part of your monthly subscription fees. To schedule a training session with the PracticeAdmin training department, please use our online training calendar reservation system: https://attendee.gototraining.com/2923d/catalog/4288312322618218752 You may also contact our support team for additional assistance at 844-269-4780, option 1.

June 2018

JENNIFER from OSNC

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

GREAT PRODUCT!

Pros

I love this program, very very easy to use and figure out on your own how to work around in it. Awesome product!!!

Cons

The only problem I ever had with this product is that it tends to freeze or not respond when the computer needs to be updated to keep up with its running system.

March 2019

Kristy from Meldahl Medical Mgmt

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

5.0

March 2019

Cost effective for anesthesia practices

“PracticeAdmin is great for Anesthesia practices. I love how the system can auto-populate billing codes as I enter them which saves me time. I don’t have to manually do the math.”

Pros

Intuitive software that I've found to be super user friendly.

Cons

More specific anesthesia based practice reporting.

March 2019

Chris from PBS inc

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2019

Provider Suite