Practice Fusion Software


 

Founded in 2005, Practice Fusion offers a cloud-based EHR that includes a suite of integrated features like charting, e-prescribing, patient scheduling, lab and imaging integration and more. Additionally, practices can qualify for CMS incentives, as Practice Fusion is fully certified.

Since the solution is cloud-based, users can access the system on their iPad EMR interface, which was developed to be touchscreen optimized, allows users full access to appointments, records and charting during the patient encounter.

Practice Fusion provides templates that can be customized to match the workflow of a practice, and it is designed to support a variety of specialties such as cardiology, dermatology, physical therapy, mental health, internal medicine and many more.

Practice Fusion's account managers and support specialists are available by live chat, phone or email, and there's a learning center and help forum for users seeking independent learning.

 

Practice Fusion - eRx
 
  • Practice Fusion - eRx
    eRx
  • Practice Fusion - ICD-10 charting
    ICD-10 charting
  • Practice Fusion - Lab results
    Lab results
  • Practice Fusion - Manage online appointments
    Manage online appointments
  • Practice Fusion - Patient fusion
    Patient fusion
  • Practice Fusion - Online check-in
    Online check-in
Supported Operating System(s):
Web browser (OS agnostic), Windows 10

297 Reviews of Practice Fusion

 

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Software Advice Reviews (164)
More Reviews (133)

Showing 1-20 of 164

nas from Village Physicians
Specialty: Geriatric
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Since they started charging, has gone downhill

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly, easy to learn, does some MIPS recording, but not in its entirely, online access from anywhere.

Cons

Customer service is horrible; they are rude, not helpful at all and you are easily on hold for 40 minutes at a time. You can leave a message, but no one ever calls you back. My MA cannot call in refills or prescriptions. The triplicate e-prescribing is clunky and doesn't always work. Was going to finish my notes for the day and I can't log on to the system, but they are no scheduled outages. For the price, definitely better out there.

Review Source
 
 

Perla from Medicorp PA.
Specialty: Endocrinology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Very good, for its price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very good software for specialists, not helpful for family care, where g codes are needed, cpt codes

Pros

Cheap, really easy to use, synopsis page, no need to download a program, online base system, patient portal with direct communication ( which helps reducing tons of phone calls). Obviously basic Emr features like rx, labs, fax, referrals.

Cons

A lot of free typing, need for sections like hx surgeries, social hx, preventive with templates or justs clicks. Attachments can not be divided in categories. Addendums per sections not general.

Review Source
 
 

Arlene from Community Medical
Specialty: General practitioner
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Laborious

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It would be better if the default charting was normal findings, and you only had to select a template or enter a short text to change to a positive finding

Pros

I like that I can find my previous entries easily, so that I can copy and paste and then edit easily.

Cons

Charting takes a long time. There should be more automatic templates so I do not need to type so much. If they are available, then learning how to use them is not so obvious.

Review Source
 
 

Heather from Troyer medical
Specialty: Family medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Fusion fun

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy of use Windows based easy to move from screen to screen
Saves some info
Able to copy paste .. huge time saver

Cons

Once you are off training .... good luck long hold time in customer service cue ..
Sometimes even having to leave message

Review Source
 
 

Aparna from Jersey Medical Weight Loss Center
Specialty: Bariatrics / obesity
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Very poor customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly, can be interfaced with few billing soft wares. They have added few new features that makes overflow and charting easier.

Cons

1. Customer service is very poor. They assign an account manager but seldom does she respond to my calls or emails. When I called their support, they put me on hold for 1 hour and 15 min!! After the grueling wait I ended up with the customer service rep who was very curt and not helpful at all. It has been a week and I'm still wait for their support team to solve my problem
2. Patientfusion portal has lot of glitches too and we get phone calls from angry patients who are unable to reach PF support!
3. They advertised as being "Free" and "always will be free" in the past. Absolutely went back on their words. The customer service has turned for the worse after they started charging a subscription fee!!

Review Source
 
 

DOROTHY from The Family Foot Care Group
Specialty: Podiatry
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

BETTER WHEN FREE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Hopefully things will improve Now that money isRequired to participate in this software.It is not geared up for specialists. That's a problem

Pros

This was just great when I was free, It does connect to a large number of labsWhich willEasily import laboratory dataFor each patient.

Cons

There is absolutely no customer support.Days go by before you get a response and oftenThere's just no help.When you do get help it is spotty. Admittedly some -But Very few - Support personnel helpful.

Review Source
 
 

Michelle from AZ Multicare Ltd
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

User Friendly Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I had to learn this software for my new job and could not be more pleased at how quickly I was able to catch on. I really like that I can navigate easily between tabs and being able to scan files have them stored electronically.

Cons

The only thing I can think of is it would be nice to be able to just scan files directly to the program as opposed to scanning, saving to the PC then uploading. Other than that all is good!

Review Source
 
 

Mallory from Mallory Griffith, MA CCC-SLP
Specialty: Speech therapy
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Our clinic used the free component for scheduling

Ease-of-use

Functionality

Product Quality

Customer Support

Would love to use all features of this product. Not cost effective now that I"m self-employed.

Pros

Provides HIPAA compliancy for scheduling. Options for remote access to identify your schedule when not at work. It helped our office manager coordinate multiple clinicians' schedules.

Cons

Our clinic did not opt to pay for this service which would allow us to chart! I wish they did as paper notes are the worst!! No real complaints about this software.

Review Source
 
 

Megain from Marietta Podiatry Group
Specialty: Podiatry
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Always easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It always easy to use! And I have no complaints out of my staff that uses it. Very user friendly all the time.

Cons

We have no current cons. We are happy with the product. We would definitely recommend it in the future.

Review Source
 
 

Yan from Eminent Eye Care
Specialty: Optometry
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

OD

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think of it this way. It has been free for so many years. I have participate Meaningful Use before and got incentive payments. That means I even made money without investment. In general, I don't blame the previous owner. I guess when it was difficult to continue the business as is, there has to be a change.

Pros

I customized templates myself to optimize the charting workflow in the past. It was much more efficient and accurate than the new EHR I just started to use (1/4 of time). I only need charting and billing for exam payment before. Now I need dispensary and manage inventory, I have to use a full EHR for OD. It was just about the timing PF stopped offering free version. So I didn't use the paid version. I can still view my previous charting and appointment records through PF. That is good. But I was a little bit frustrated with new way of maneuvering through charting. I even debate keeping both EHR to give myself peaceful mind.

Cons

Obviously not free anymore. Free forever? I didn't even believe it from the very beginning. It sounds right to get paid by advertisement. But, it is not something that is sufficient and guaranteed forever.

Review Source
 
 

Mark from Mark Baravik, FNP
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Practice Fusion

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Relatively easy to use, currently use it because we started using it when it was free.
Good for the price

Cons

Occasional software issues with uploading size, organizing documents not being able to see past and current results at the same time.
The software looks and feels old and outdated

Review Source
 
 

MYUNGHAE from MEDICAL OFFICE
Specialty: Cardiology
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

NOT EXTREMELY COMPLICATED TO USE BUT NOT SIMPLE OR VERY EASY TO USE EITHER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

ok TO UTILIZE FOR NOW BUT PROVIDERS MAY BE LOOKING INTO SWITCHING IF NO ADDITIONAL HELP IS AVAILABLE

Pros

WAS FREE BEFORE BUT NOW CHARGING. this PROVIDE CHATTING ON LINE FOR THE QUESTIONS BUT SOMETIMES NOT EASY TO USE

Cons

NOW CHARGING AMOUNT PER PROVIDER AND NO TEACHING AS TO HOW TO ACHIEVE TO OBTAIN THE CREDITS UNDER mips BY CLICKING WHICH CHOICES THEY HAVE ON THE SCREEN & THIS PRODUCT HAS A LOT OF CHOICES BUT YOU DO NOT KNOW YOU WILL BE CLICKING THE RIGHT BUTTON UNTIL WAY LATER- NO IMMEDIATE FEED BACK. also PATIENTS MENTION THIS PROGRAM MADE THE PATIENT PORTAL DIFFICULT TO ESTABLISH & TO OPEN WHICH IS THE REQUIREMENT FOR ehr mips REPORTING THIS YEAR . tHIS IS A HUGH DOWNSIDE BEING USER UNFRIENDLY ESPECIALLY THE OLDER POPULATION WHO AR NOT COMPUTER SAVY

Review Source
 
 

Elizabeth from Dr. Elizabeth Fisher, LLC
Specialty: Psychology/therapy
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Not a Good Choice for Mental Health Professionals

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software often felt way too busy and clunky for my needs. I started shopping for software specifically made for mental health. I test drove a bunch of new software programs. Simple Practice was my choice. It does everything I need at a price I can afford. It is also very simple and intuitive by design. I can accept credit cards and conduct HIPPA-secure tele-sessions through the site. They offered an easy way to do mental status exams and treatment plans. Not so in Practice Fusion.

Pros

It allowed me to use it at no charge for many years. This was helpful for me as a solo practitioner with high overhead costs.

Cons

This software is not built with mental health in mind. There is no way to customize the interface for the specific needs of my occupation. There were a lot of annoying pop-ups that I had to deal with that did not apply to mental health providers. The most frustrating thing was attempting to work with the calendar. It was impossible to review my schedule on my mobile phone because the calendar was not optimized for mobile. Another feature that did not work well was the client search feature. No matter how many times I would type in certain clients' names, the search box would not recognize or find the client. Also, there was no quick way to add a client unless I had all of the pertinent client data on hand. Most solo MH providers are wearing all of the "hats" in the practice and are trying to schedule new clients during the one or two minutes they have between sessions. Sometimes all we have to go by during that time is a name and contact number. My biggest complaint is that client data cannot be exported via CSV or Excel format. This is a big issue when you have to change software.

Review Source
 
 

Joy from Angelic Clinical Services, LLC
Specialty: Family medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Practice Fusion was only okay because it was free

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

It used to be free but not anymore.
Customer service is pretty good.
It is compatible with updox.

Cons

It takes a million steps to accomplish a small goal.
No ability to use quixx to chart thus everything must be typed out.
Templates are not easy to construct.

Review Source
 
 

Kevin from UCLA
Specialty: Hospital
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

practice fusion...mixed emotions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

practice fusion is a great teaching tool for students interested in understanding cloud services as well as EHR workflows

Cons

practice fusion is free but it does sell the user's data on the backend. I don't necessarily agree with that policy and perhaps it will change someday.

Review Source
 
 

Laura from Vitruvia
Specialty: Alternative & holistic medicine
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

new paid version

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Even with the paid subscription, it is cheaper than most EMRs. It will be nice to be able to subscribe controlled substances online with the new system.

Cons

Be aware that one subscription includes one physician and 3 staff they call secondaries. Any staff not listed as a secondary cannot sign scanned documents into the chart. This means if you have 4 staff members that need to be able to sign charts you have to purchase another entire subscription. They need an option to be able to purchase more secondary licenses by itself.

Review Source
 
 

Maris from Solutions
Specialty: Mental & behavioral health
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Just OK

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Another basic system that is relatively easy to use and will get the job done. System is web based on a relatively stable platform. Low cost to consumer.

Cons

System appears to be lacking in various areas, and is likely best suited for specific kinds of behavioral health programs.

Review Source
 
 

M. from C3ProSportsMed
Specialty: Chiropractic
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Practice Fusion ruined after platform is Sold to Allscripts

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Abaondoning this once promising platfrom.

Pros

"Practice Fusion is free and will always be free for providers" was the alluring slogan drawing many to the EHR platform in the past. This is no longer the case. Platform was one of the first cloud based EHR platforms online making it accessible from anywhere,

Cons

Requires employee use their cell phones to repeatedly log into the EHR platform during the day. Causes multiple employee cell phone issues with staff and employee abuse and risks to the medical environment via bacteria and germ transmission. An EHR that cannot even be considered in any medical area where sterile environments are needed,

Review Source
 
 

Shirley from Complete Provider Resource
Specialty: Billing services
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

It was a great Free EHR, still a decent deal with the cost version

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's a relatively easy to use EHR, especially for practices who don't have a lot of complicated setup and need something affordable.

Pros

Our billing company recommended this product to several of our offices who needed EHR but couldn't invest thousands of dollars. This was a great option for them at the free level. Now it is a paid subscription. It's still a reasonably priced version, but needs some enhancements to compete.

Cons

Getting help was complicated--and getting enhancements implemented was also complicated. We had several clients ultimately abandon it when it became paid because they could get more features with other platforms.

Review Source
 
 

Mary Elaine from Silvestre Eye Care, PC
Specialty: Optometry
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy and Customizable.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Overall, satisfied with Practice Fusion.

Pros

What I like most about Practice fusion is that you can customize your own templates for various exam types.

Cons

What I least like about Practice Fusion is we are unable to bill insurances directly is a definite con.

Review Source
 
 
 
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Showing 1-20 of 133


October 2018

October 2018

You get what you pay for, and free is free

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Is free because they charge lab companies for every referral you send to them

Pros

Program is free and cloud based, making it easy to access from office and at home. Scripts for history, A&P are all very easy to use with short codes

Cons

Extremely un-intuitive to use, missing script function for social history

Review Source: Capterra
 

Ryan from Quorum
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

Good Electronic Medical Record system at low price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very patient-focused, which is nice; decent out-of-the-box reports, easily integrates with lab's imaging software; good value for the low price pt

Cons

Would be nice to be able to modify existing reports

Review Source: Capterra
 

Julie from Helping Nicaragua, Incorporated
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Practice Fusion is a life-saver!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I have seen an improvement in my overall health and also in my relationship with my physician because I have been able to "partner" with my physician in my health care.

Pros

I love that all my lab work/test results is recorded for future reference. I no longer have to try to quickly jot down everything that the physician is saying in a few seconds. I can look back at the history and see my improvements and also see areas that I need to improve. I can be a part of my own care plan and ask intelligent questions. It makes me feel like I have "ownership" of my own health.

Cons

I would love to see an option of having access to the actual notes that the physician makes during a visit.

Review Source: Capterra
 

Brian from Torrance Memorial Health System
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Great software but pay to play system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This emr system is great for most practice needs in a ambulatory setting however, there are a lot of features you need to pay extra for. Anything that needs an API access will cost you an arm and a leg. Be mindful of this when selecting your emr system.

Cons

If you want a robust emr system that is compatible with other systems that require an API access please remember it will cost you quite a bit upfront.

Review Source: Capterra
 

Ugochi from Center for Anxiety Relief and Education
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

Okay

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It was easy to use after 3 weeks training.

Cons

- There were too many screens to navigate to get to where I could actually create a record after seeing clients.

I’ve since moved on to a different electronic health record platform - one which focuses on mental health and I think this was probably why I felt lost. Practice fusion covers other industries apart from mental health; such as medical records, etc

Review Source: Capterra
 


September 2018

September 2018

Awesome, but very upset they added pricing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the visual display, the ability to personalize and the cloud format

Cons

The cost (they went from free to paid so fast I wasn't able to get pricing past our board in time and lost everything)

Review Source: Capterra
 


September 2018

September 2018

Better when it was free

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

We made it work because it was free. We could use what we needed without increasing cost. System did not meet our full clinical needs so we discontinued its use once there was a cost associated with its use.

Pros

Features worked well for small to mid size clinics. Loved the free version.

Cons

Platform that was once free transitioned to a paid platform.

Review Source: Capterra
 

Robin from CPC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

overall good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that it does integrate with some EHR software..not a lot of different ones but some

Cons

you have to click to many things to get anywhere...

Review Source: Capterra
 


September 2018

September 2018

Practice Fusion easy 123!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very great experience i will recommend this to all offices that uses a scheduling system!

Pros

You can easily schedule patients with a few clicks! This software is the best!

Cons

Glitches! sometimes not all the time, the screen can shut down on us.

Review Source: Capterra
 


September 2018

September 2018

It was great free software but no longer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I stopped using this software after several months because it seemed too cumbersome for my practice. I never could get it linked to order labs and studies, despite many attempts. Although I think they will have less advertisements, they are also changing their model so it is no longer free.

Pros

Great all-around physician software including e-prescribing. Has a lot of options for templates, and the ability to edit templates from a library shared by other providers. It can feel a little cumbersome at times though because it tries to include everything. I appreciated that it was free initially.

Cons

There were advertisement cluttering the screen. It seemed cumbersome. It could be remarkably adapted to one's specific practice, but it took too much time and I went with other software that was more straightforward.

Review Source: Capterra
 

Cory from Management Consulting
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Basic Physician EHR

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like the updated HTML which isn't a norm in a lot of software options these days.

Cons

Some features are counterintuitive. It has all the necessary features it's just not assembled in the best way.

Review Source: Capterra
 


August 2018

August 2018

FRAUDULENT COMPANY!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Horrible. This company should not be in business, and there should be a class action lawsuit against them.

Pros

Nothing, this company is fraudulent, scamming customers into subscriptions based entirely on false claims.

Cons

This company is fraudulent. They scam customers into subscriptions based entirely on false claims and once the customer is locked in they claim those claims were simple misunderstandings and refuse cancellation or refunds despite the software being useless to a user.

Review Source: Capterra
 

Cynthia from Family Foot Care
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

EHR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of my staff catching on . They are not highly computer literate but were able to quickly navigate and use the scheduler, chart and message systems.

Cons

Was free, now is not. I have compared prices and overall a good value.

Review Source: Capterra
 

waleed from khyber teaching hospital
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

a good practice software with poor support and compatibility

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

it has alot of functions
connected to online pharamcies and laboratories
was free in the past for some
cloud based enables access from anywhere. the online version is touch optimized

Cons

costly.
not suitable to people at the start of career (independent prctice)
no ipad app (the online version is definitely not a full alternative as you can’t have offline copy of ur data)
customer support is quite poor , days before u get a reply, if u do.
not well suited to people outside of the USA

Review Source: Capterra
 

Andrea from Grey Forest wellness

August 2018

August 2018

I used to love practice fusion. Since I'm a solo practitioner it WAS great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It was easy to navigate with all of the custom forms other users had created, and I liked that it was a free service.

Cons

I hate the fact that they changed everything and started charging ridiculous sums of money every month.

Review Source: Capterra
 

L from MCON

July 2018

July 2018

Acceptable product while it was free but now.....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It used to be free. Ability to make your own templates. The E prescribing was simple to use. Easy to enter lab orders and lab result integration was good.

Cons

From free to the whole amout annually paid in advance. The price increase has shut out many small solo practices. The cost is for one physician license +3 additional licensed employees. Wouldn't cost be much fairer if the cost was truly per user. I don't want to subsidize larger offices. Horrible customer service since late last year. The templates that are provided are a very low-quality including lots of misspelled words. New spaces for LGBTQ data but nothing for advance care planning and limited space to provide emergency contacts. Not very user-friendly for documenting geriatric patients. No structured section for preventative care with reminders when overdue. Immunization section was not updated routinely: new herpes zoster guidelines. Making a lab result flowsheet was terrible. Everything was à la cart: needed a separate clearinghouse for billing, needed to purchase up docs, etc. Hopefully they'll come up with a different pricing structure. Gone elsewhere for now. Might return if cheaper, charge people for using MIPS separately. Why should I have to pay for all the tech development of features that I don't use when basic items are missing?

Review Source: Capterra
 


July 2018

July 2018

I used this on a couple of my external rotations in school.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that you can free type anything. It takes the annoyance of clicking different boxes out of the equation.

Cons

I don't like the way you have to go back through old exams. I think it could be made a lot simpler than having it set up the way it is to see previous exams.

Review Source: Capterra
 

Rebekah from Maryland Healthcare PC

July 2018

July 2018

Intuitive, easy to learn and convenient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how everything is integrated so that I can send labs, update charts, toggle between practice locations and fax referrals, all from one place.

Cons

Occasionally it eats inter-office messages. Generally it only happens when I'm attempting group messages but that can be really inconvenient.

Review Source: Capterra
 

Nasira from Body & Mind

July 2018

July 2018

Practice Fusion for Health Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

A free webinar for training is offered and is very helpful. Many useful features that can be integrated into practice.

Cons

Full integration necessary to maximize use of the software. The scheduler could be more streamlined and user friendly.

Review Source: Capterra
 

Hope from Optometry

June 2018

June 2018

I worked with this system at a contact lens practice. I really liked it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like this system because it is super user friendly. I like that you can copy and paste from previous exams and it's easy to review past exams.

Cons

I do not like that the exam form or patient information does not carry over from the previous exam.

Review Source: Capterra
 
 
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